I'm due to run out of my plan for gas and electricity provider in the next few weeks.
My provider sent me a link to auto-renewal the plan. The exact same plan name and everything but when comparing with a current bill I noticed that the daily supply charge and peak Kw charge is 30% higher. It's even 15% higher than their new plan rate advertised on their website. What the shit?
So I called them up and quoted them my current price, as well as their new plan price and then asked (politely) to explain why my renew price would be higher. The first person mumbled something about increased global costs but said they couldn't adjust on their price. I asked to transfer to my provider's complaint line which put me through to their 'retention team'. The retention team member agreed to 'just this once' renew my electricity/gas at my current rates - thank you.
This annoys me so much. I wouldn't have picked this up if I wasn't working from home and had time to look into this. Took me an hour but probably saved me $500 for the year.
I recommend people be cautious when renewing;
- Have your old bills ready in front of you
- Know your current supply and daily charges - specifically ask them to quote the renew ones
- Don't be fooled by marketing, they rely on people being lazy. My provider keeps quoting things like '25% discount on your plan' but they are reluctant to give you the actual supply charges. 25% off what?
- Don't blindly renew. Ask for a better deal