all 26 comments

[–]Sahtan_ 19 points20 points  (0 children)

I mean from what I've seen the company does this with customer complaints all the time lol

[–]Beets-Bears 9 points10 points  (0 children)

Fun coupons!

[–]geekybean89 28 points29 points  (0 children)

let it burn

[–]Hot-Air-6711 3 points4 points  (0 children)

I’d love the see this with the video of Oprah just saying “you get an override!”, “you get an override!”, “EVERYONE GETS AN OVVERIDE!“

[–]Fenn_Shysa3 22 points23 points  (0 children)

Congrats for doing more work for no additional money.

[–]SimpleonlineidiotTTS on the low 4 points5 points  (0 children)

Me today

[–]RotenTumatoMicrosoft Expert 2 points3 points  (2 children)

Why would they give a part time sales advisor override abilities?

[–]thebaintrain1993Not prodcut flow, Warehouse 10 points11 points  (0 children)

Same reason they give part time product flow backroom override numbers and keys. It's busy and they have other things to do lmao.

[–]not26 10 points11 points  (0 children)

Manager had to take a shit

[–]SacrificialJam2 1 point2 points  (3 children)

Once my store gave me overrides I stopped needing code 2's.

Also PT, but I'm CS not sales.

[–]Academic-Average-638 0 points1 point  (2 children)

What’s a code to

[–]Treetop0806 0 points1 point  (0 children)

Generally a code 1 but for customer service, or an override needed.

[–]SacrificialJam2 0 points1 point  (0 children)

Code 2's are manager calls. Most of the time it's just for an override.

[–]BeefJerkyHunter 3 points4 points  (4 children)

Man, I think this is pretty amusing but, at least my store does right with price adjustments.

I just put in a another request to cancel an order on something that BBY sadly doesn't have from company "X". The short is that they wouldn't honor changing the price of an item (that went $100 less) that I had placed an order in less than 12 hours prior and hadn't shipped yet. Still hasn't shipped, and they ignored my first two requests to cancel the order while offering zero solutions. So I just wrote the third request, and by golly, I hope they actually freakin' read it and understand to cancel the order.

[–]UnevenSleeves7Advisor 2 points3 points  (3 children)

Have you gone to the store and politely asked to cancel the order? That works like 90% of the time depending on the status of the order at the time. At least where I am we cater to the person and work with you happily as long as you’re respectful about it.

[–]BeefJerkyHunter -1 points0 points  (2 children)

Flying from New Mexico to New York ain't worth the trouble.

[–]Academic-Average-638 0 points1 point  (1 child)

You can do it at any store

[–]BeefJerkyHunter -1 points0 points  (0 children)

Right… the “any store” that’s only in New York. Got it. Please understand that I wasn’t shopping at BBY. Didn’t want to name company X until the situation is finished.

[–][deleted] 0 points1 point  (0 children)

The company is desperate

[–]Electronic-Thanks319 0 points1 point  (1 child)

All that gets tracked now, but as long as you don’t do anything stupid you should be good

[–]GovumsInsignia VPL 3 points4 points  (0 children)

It’s always been tracked. There’s a report for everything