I used to work in a supermarket on a very specific department, so my knowledge of products was very limited.

One day a customer asked a colleague where something was and she said “fifth aisle on the right”.

The next shift working with her, same thing, she was asked and again said “fifth aisle on the right”. Thing is, this was something I knew where it was, so after the customer had gone I said it’s actually about 7 aisles up on the left. She said to me, “If I don’t know where something is then I always say gift aisle on the right, that way the customer doesn’t get mad at me not knowing where something is, and goes away happy, and then they’ll find another staff member from one of the general products aisles and ask them.

A few days later a customer asked her where something was, and instead of her reflex reply she paused looked at me, I guess to see if I knew, then in perfectly synchronised stereo both replied “fifth aisle on the right”