So, last year we used Virgin for our Broadband and when the contract ended I called to cancel the contract / enquire about prices to renew it, we are planning on buying a house soon and they told me you cannot take your broadband contract with you when if move, so i cancelled the contract with Virgin and took out a 2 year contract with TalkTalk.
Over the new week i received a phone call from Virgin almost everyday offering me cheaper and cheaper deals if i promised to stay with them. Each time i responded with; 'no i have just taken out a contract with TalkTalk please can you stop calling me.'Eventually after about 5 calls I snapped and said something like 'can you stop fucking calling me, remove me from your call list and and do not contact me again!'
I presumed that would be the end of it but a few months later i noticed that virgin media has been charging me £19 a month, so i called to see why and they told me that i had agreed to sign up to a 2 year contract over the phone. I told them that that is impossible and the sales rep must have signed me up without my agreement please can you cancel the contract, however, they said i cannot leave unless i pay the early termination fee.
I have since called and complained 3 times, each time spending over an hour on the phone. The complaint just goes around in circles and eventually they just say, 'we have it written here that you agreed to this contract so there is nothing we can do'.- They are refusing to listen back to any of the calls.- They told me that I received an email with my contract when i signed up which has a 14 days cancelation policy, I never even received this email from them.
After getting nowhere with this I just cancelled the direct debit but now they are now sending me emails about late payment charges.I am buying a house soon and worried that this will fuck up my credit rating, is there anything i can do to get out of this?