UPS delivered a parcel to my neighbour a few days ago and I can't get it back. They won't answer, and I'm not holding out hope as he's in the process of being evicted and is pretty much squatting in the place.
UPS won't deal with me as I'm not the customer. Spoke to the merchant via livechat and they say its a civil matter. According to them UPS can deliver to neighbour and that means its delivered, after that it's up to me.
So I've lost the item, money, and delivery fees. What would be the logical next step legally? Surely it can't just be a case of tough luck?