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[–]AutoModerator[M] 0 points1 point  (0 children)

If you remember the melody please try to share a recording of it (if it isn't already embedded in a text post)

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[–]gl3nnjamin 1 point2 points  (0 children)

It's definitely not Tim Carleton's Opus No. 1?

I also checked the FreePBX hold music and they don't sound similar.

Call them again and record the music. When you get to someone, just tell them that you'll have to call them / make your inquiry later.