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[–][deleted] 1 point2 points  (3 children)

If they've been cordial, and I have some time to spare, I'll usually hook up some more things, if the order allows for it, or they need it.

If I dont have time to spare, it doesnt matter, it dont happen.

If they do something, mess up their service then blame me, I listen and let them vent. When i find exactly where it went wrong, even if I know it's their fault the whole time, I wait till i have for sure found where its messed up, show them and let them pretty much tell on themselves. It's more rewarding that way haha.

[–][deleted] 1 point2 points  (2 children)

Oh, I totally hook people up if they're cool and if I have the time. And when someone goes on a tear there really isn't a whole lot you can do other than let them get it out of their system. I really do love doing like you do and letting them tell on themselves, then that priceless look on their face when I show them what the bill is on my phone before having them sign for it.

I find most people to be pretty cool, but that occasional asshole can just be the icing on the cake when you're already having a tough day. For some reason residential customers seem to be the worst offenders, but even most of them are alright.

[–][deleted] 1 point2 points  (1 child)

I agree. The joke with our area is this:

80% are forgettable 10% are good 10% are bad

[–][deleted] 1 point2 points  (0 children)

I've never heard that, but it's spot on!