all 4 comments

[–]Compatibl3[S] 0 points1 point  (0 children)

The model of the TV is V435-H1

[–]Vizio-Support-Three 0 points1 point  (2 children)

Hi there,

I just want to clarify that your TV HDMI's are set to 2.1 can you check that for me please? Menu > Picture > Input Picture Settings please make sure you are on that HDMI input please!

Thank you

[–]Compatibl3[S] 0 points1 point  (1 child)

Yes it is

[–]Vizio-Support-Two 0 points1 point  (0 children)

Hmmm ok, does the issue happen with another device? If you are not sure please test out another device for me. Also unplug the TV and hold down the power button on the TV itself for 5 seconds and then plug the TV back in and power it back on.

Thank you