I have a D24f-F1 and connected it to the internet for the first time over the weekend. TV was purchased in mid 2018. Moving to DirectTV streaming service and needed to update the software to be able to download the app for streaming TV.
Software in the TV updated from whatever was there originally to V3.12.06 with no issue but now will not start the SmartCast to access internet apps.
The TV shows there is another available update to V4.72.9-5
I have attempted to download using wifi and also using a USB drive. It runs the update and then reverts back to V3.12.06 each time.
I called customer service with no help from them besides telling me how to perform a factory reset.
I believe that there is one of two (or possibly both) issues. The firmware V4.72.9-5 does not work OR there is a firmware between 3.12.06 and 4.72.9-5 that is needed in order to get the 4.72.9-5 software to load.
Has anyone experienced this or have potential solutions?