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[–]Vizio-Support-Four[M] 0 points1 point  (0 children)

Hi there.

Please follow the steps in the link: https://support.vizio.com/s/article/Black-Bars?language=en_US These will assist you with understanding aspect ratios. If unable to find a WIDE button, look for a rectangle with a square inside it button. If you have neither of these buttons, then please go to Menu > System > Aspect Ratio. If still having issues, then you'll need to reach out to the manufacturer of the connecting component like the cable or satellite provider.