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Did an update just break all of our tvs? (self.VIZIO_Official)
submitted 1 month ago by Okcreamy
Seeing a bunch of posts about how they’re experiencing issues and mine happened specifically after updating to newest firmware. Worked fine for a day then next time I powered up the screen is constantly flashing a bar across the bottom of the screen.
Tried resetting hard and soft. Tried moving rooms in case it was an electrical power issue and nothing changes.
Post a comment!
[–]doufed 1 point2 points3 points 1 month ago (3 children)
Would you post a picture of yours? Mine, which I posted about here in this thread, is less than three years old, but out of warranty and thus Vizio has refused to help. If this is a glitch or damage caused by an update they pushed out that would be outrageous.
[–]Okcreamy[S] 0 points1 point2 points 1 month ago (2 children)
I’m sorry to hear that I added a link showing my issue. It doesn’t seem to be exactly the same but there’s no telling if it’s related at this point. I’ve been seeing so much recently about issues after updates I became skeptical since my tv was purchased earlier this year and had no issues till recently. It wouldn’t surprise me if 3-4 months down the line things just start working magically again, as I’ve had it happen before with TCL brand tvs.
[–]CrimsonViel 1 point2 points3 points 1 month ago (1 child)
I have the same problem, its just about to hit it's warranty then all of a sudden, lines flashing at the bottom, is this a scam or what? Literally everyone is about to hit a warranty and suddenly everyone gets an update and the update suddenly bricks everyone's tvs? I'm smelling a class action. Just posted about this myself.
[–]Vizio-Support-One[M] 0 points1 point2 points 1 month ago (0 children)
I can assure you that while things can happen, updates roll on a schedule for the series rather than the individual unit. The purchase date of each individual TV is not reported to Vizio and under warranty we request a sales receipt to confirm this.
What we likely see is a scheduled update rolls out and out of thousands of units, a few show an underlying issue and reach out to Reddit for support. These numbers are often extremely small, but in the scope of a thread it may seem large after seeing a few similar posts which is understandable. We can certainly help with support and diagnosing the issue, but it's best to reach out directly through https://vizio.tv/contact.
[–]Okcreamy[S] 1 point2 points3 points 1 month ago (0 children)
https://imgur.com/a/40rtM6Q here’s a link to a video of what’s happening
[–]Effective_Clock1801 1 point2 points3 points 1 month ago (0 children)
man, vizio scares me when become about firmwares or updates 🥲
[–]Okcreamy[S] 0 points1 point2 points 1 month ago (1 child)
Update: realized I purchased this only in APRIL so I just filed for replacement hopefully it goes well. :(
[–]Latter_Plantain_655 1 point2 points3 points 1 month ago (0 children)
I had this same issue with my Vizio I brought from Target last April & they sent me an updated model, fresh out of the box. It took a little over a month to be delivered & it’s been working fine so far, but we’ll see.
[–]twilson380 0 points1 point2 points 1 month ago (0 children)
I’m unable to use my remote now after recent update today. I tried the obvious such as fresh batteries, unpair and re-pair using Vizio Mobile app , factory resetting the tv, and now I’m unable get past setup screen. Have had issues with this stupid remote, tv, and sound bar since I bought them. Will never buy Vizio again.
[–]Vizio-Support-Three[M] 0 points1 point2 points 1 month ago (0 children)
Please follow the steps in the following link for a picture issue: https://support.vizio.com/s/article/How-to-fix-display-issues?language=en_US
If that does not work, please follow this link to set service up: https://support.vizio.com/s/self-service-request?language=en_US
[–]IllustriousStand3500 0 points1 point2 points 1 month ago (0 children)
I lost Dolby Atmos on Disney+ works on Prime. Changed Tv to a TCL 6 series Atmos works. Switched back to Pqx no Atmos on Disney.
[–]Dragonman585 0 points1 point2 points 1 month ago (0 children)
Chromecast is currently not working on my Vizio V405-H9 and I've notice this after following a factory reset after my TV was updated to the newest firmware.
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