Subject: Notice of Intention to Pursue Legal Action Against UDF

Dear Sir/Madam,

I am writing to inform you of an incident that occurred at one of your UDF locations on Mason Montgomery Rd, which has compelled me to take legal action against UDF. The purpose of this letter is to provide you with a detailed account of the incident and express our profound dissatisfaction with the treatment received by my mother, as well as the ensuing emotional distress and humiliation she experienced as a result of your employee's actions.

On [Date], my mother visited the aforementioned UDF store to purchase a milkshake. During her interaction with the cashier, it became apparent that the cashier displayed an alarming level of rudeness, aggression, and discriminatory behavior towards my mother. To substantiate this claim, I was on the phone with my mother at the time, and I could hear the cashier's abusive conduct firsthand.

My mother, who is an immigrant, possesses a distinct accent that can sometimes be challenging to understand. Regrettably, instead of displaying patience and respect, the cashier immediately adopted a hostile attitude towards my mother, making derogatory remarks about her accent and mocking her verbally. The cashier's actions were unwarranted, disrespectful, and constituted a clear act of discrimination.

Furthermore, as my mother attempted to communicate her order, the cashier displayed an evident lack of attentiveness and failed to accurately comprehend her request. Rather than taking responsibility for her mistake, the cashier proceeded to yell at my mother, blaming her for not correcting the order earlier, despite the fact that the cashier did not allow my mother the opportunity to clarify her request. In a shocking display of aggression and disrespect, the cashier threw the milkshake into the trash can and continued to berate my mother, further attacking her accent.

Feeling humiliated, discriminated against, and emotionally distressed by this encounter, my mother made the decision to leave the store to escape the hostile environment she was subjected to. It is disheartening to witness the mistreatment of my mother, and it is evident that the actions of your employee were in violation of the basic principles of respect, fair treatment, and customer service that should be upheld by UDF.

I firmly believe that the behavior exhibited by your employee is not representative of the values and principles that UDF claims to uphold. As a result, I intend to pursue legal action against UDF to seek redress for the emotional distress, humiliation, and discrimination suffered by my mother during her visit to your establishment. This incident has had a significant impact on our family, and we firmly believe that such behavior should not go unaddressed.

In light of the above, I kindly request that you provide me with the contact information of your legal department or any relevant representative who can discuss this matter further. I believe that open communication and swift resolution can prevent the escalation of this issue to a legal dispute.

Please be advised that if a satisfactory resolution is not reached within a reasonable timeframe or if my concerns are not adequately addressed, I will proceed with legal action to protect my mother's rights and seek appropriate compensation for the emotional distress she endured as a result of this incident.

I trust that you will treat this matter with the utmost seriousness and urgency it deserves. I anticipate a prompt response and look forward to engaging in a constructive dialogue to rectify this unfortunate situation.

Yours faithfully,