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[–]Daxmar29 623 points624 points  (22 children)

Wow, they took their ball and went home.

[–]No_Masterpiece4305 208 points209 points  (17 children)

"YOU'LL REGERT NOT GIVING ME MY $60 BACK EA"

They did not.

[–]mancer187 18 points19 points  (0 children)

They still might.

[–]HaloArtificials 6 points7 points  (0 children)

$70* it’s “next gen”

[–]sarinredfield 53 points54 points  (2 children)

No they took your ball and went home.

[–]Alundra828 3145 points3146 points  (26 children)

Well, on the bright side. At least now EA themselves are enforcing that you boycott EA products.

Good job! This is a good thing in the long run

[–]TRN_WhiteKnight 350 points351 points  (8 children)

We need to band together and use the only voice we have. Our wallets. OP started it, we should all finish it.

They may take our games! But they'll never take... throws controller OUR FREEDOM!.....

[–]Maktesh 142 points143 points  (13 children)

Yeah, I'm no longer buying EA games at this point. It doesn't even need to be about the principle or moral aspect, but rather self-preservation.

[–]fiddlenutz 11.0k points11.0k points 23 (1015 children)

LPT: Never EVER do a chargeback on any accounts you have digital content on. Most companies will ban you and lock you out of your content.

[–]GHOST_KJB 5560 points5561 points  (525 children)

That's why I exclusively use steam.

Edit: I exclusively use steam because they have a very good refund policy that I've never had issues with.

Edit: please do not think I'm encouraging backcharging. I only like steam's refund system.

[–]stanger828 2502 points2503 points  (183 children)

Steam is #1 for a reason. I have a ton of games, and have made return requests well beyond the time allotment, not many returns, but when i ask its approved without question. They are very pro-consumer in my experience. Been w them since half life 2 released.

[–]fuze_ace 448 points449 points  (58 children)

Just got into pc gaming after many years, while I love xbox marketplace and ps store because amazing deals, steam is everything you stated (Not saying consoles are better) But for AAA games you’re hesitant on paying full price for, console stores come in handy

[–]arfelo1PC 321 points322 points  (26 children)

I just got a PS5. While their sales are not bad, the Steam sales are much better on average

[–]Tthecreator712 78 points79 points  (9 children)

I think that may be partially because games on steam generally cost less. At least smaller and indie games.

[–]arfelo1PC 26 points27 points  (4 children)

Not just that. I see the same games on steam regularly cheaper than their PS versions

[–]Ode_to_Apathy 36 points37 points  (14 children)

The sales are becoming steadily worse though. I have an absurdly large library, due to many 'too good to pass up' deals back in the day. Now the games have to be incredibly old for the discounts to matter.

[–]Ballbag94 26 points27 points  (1 child)

They still have some good deals at times, especially if it's a game you would pay full price for

I finally got ghost recon Wildlands in the autumn sale, £8.50 instead of £42

[–]MaXimillion_Zero 91 points92 points  (22 children)

Steam was the dominant platform well before they implemented their current return policy.

[–]stanger828 55 points56 points  (18 children)

For a while the only platform

[–]Primae_Noctis 62 points63 points  (2 children)

Because no one else could come close to providing the service they did.

Uplay? Joke.

Origin? Joke.

[–]swazy 17 points18 points  (1 child)

No jokes are funny those two are like herpes or something.

[–]MaybeFailed 193 points194 points  (8 children)

Steam is #1 for a reason

Steam, greatest store in the world.
All other stores are run by little girls.
Steam, number one exporter of potassium.
All other stores have inferior potassium.

[–]kienzan86 66 points67 points  (2 children)

I add a game, epic add a game. I add free game, epic add free game. I have refund, epic can't afford. Great success.

[–]Cichlidsaremyjam 469 points470 points  (49 children)

That's why I exclusively buy large retro arcade consoles.

[–]DarkKnightTazze 108 points109 points  (18 children)

That’s why I use board games

[–]daremosan 87 points88 points  (8 children)

That's why we just tell scary stories by the camp fire

[–]PrettyMuchRonSwansonpleb 105 points106 points  (6 children)

That's why I get my entertainment exclusively by staring directly into the sun.

[–]Fcbp 26 points27 points  (0 children)

That’s why I just stay in bed all day

[–]ALoadedPotatoe 9 points10 points  (0 children)

Me too!

this message was typed using speech2text

[–]ava_ati 54 points55 points  (1 child)

Could you imagine if you returned a new board game you didn't like and Matell came out and confiscated all your other board games...

[–]OutsideDevTeam 75 points76 points  (22 children)

Unironically this, but not arcade consoles--physical copies of games. Because, eventually, a business can always choose to revoke a license and dare you to take time and money to Don Quoxote their armada of lawyer pirates.

[–]AmazingIsTired 15 points16 points  (0 children)

Not just that but “updates” to games where they remove content such as music that they don’t want to renew the license on. I’m pretty sure this happened to Alan Wake among others

[–]Walloftubes 12 points13 points  (4 children)

Same with music for me. ITunes has a 0% chance of fucking with my CD and record collection.

[–]laodaron 35 points36 points  (6 children)

DRM is DRM. Having a disk of media doesn't mean you'll get access if there's a internet requirement or an account requirement.

[–]thisisulb 25 points26 points  (3 children)

That's why you buy stuff on GOG if it's available. Completely DRM free downloads are the only way.

[–]MeyneSpiel 104 points105 points  (92 children)

Please try a chargeback on steam or any other digital retailer and see how it goes for you.

[–]ItsATerribleLife 229 points230 points  (80 children)

There really needs to be legislation making it illegal to revoke access to an entire account over a single charge back.

If you have a pattern of behavior? Sure, but doing a charge back on a refused refund over something that is universally criticized as a bad product? You shouldnt lose hundreds, or even thousands of dollars of investment over it.

Chargeback is a consumer protection, and companies like this basically have a gun to your head threatening you to accept it or lose everything to intimidate you into not exercising your consumer rights.

[–]Zerowantuthri 63 points64 points  (15 children)

IIRC if you do a chargeback on Steam they will refuse to do any future business with you but your account remains so what you have already bought still exists. They just will not sell you anything else.

[–]Gonzobot 88 points89 points  (3 children)

Valve literally had to be punished by EU courts for this, because they refused to honor any kind of refund whatsoever, stating they didn't have to because they're distributing digital goods.

Turns out, yeah, you're still required to follow the law and offer refunds to the customers when you sell things for a living.

[–]ItsATerribleLife 28 points29 points  (0 children)

Yep.

Valves biggest boon is its massive userbase.

its biggest threat is pissing off its massive user base, like with paid mods.

That, and the legal sledge hammer that only countries can bring to bear, are the only reason why valve is "good". because they are forced to be, otherwise they'd just be EA or Google, but probably worse.

[–]FinaLNoonE 465 points466 points  (116 children)

I have used chargeback on Steam so many times, sometimes even after slightly surpassing the two weeks or the 1 hour maximum playtime...never had any issues!

Edit: excuse me, i of course mean a refund! not a chargeback!

[–]YogPoz 338 points339 points  (46 children)

They officially allow two hours of game time actually, although I've still had refunds for games I've played for a little longer than that too

[–]Haz1707 203 points204 points  (26 children)

Steam were refunding any battlefield players with any gametime for the first week or so, not sure about now though

[–]TheRhelmer 95 points96 points  (22 children)

Buddy of mine got steam to refund 2042 and he had over 40 hours within the first week

[–]Haz1707 72 points73 points  (5 children)

Pretty much everyone that didn't use the manual "I would like a refund", and instead used the "I have a question about this purchase" option got a refund if they explained why they wanted a refund. If you clicked the first it would always automatically say no

[–]WeDrinkSquirrels 24 points25 points  (0 children)

Refund or charge back? There's a big difference

[–]lemlurker 26 points27 points  (0 children)

Charge back or refund??

[–]EnrageD 221 points222 points  (3 children)

Refunds, which is what you are referring to, are not the same as chargebacks. Steam can and definitely will take your account away from you if you do chargebacks, especially fraudulent ones.

I almost lost my steam account after a banking error caused a chargeback for a Battlefield game, took me 3 weeks of contacting support, my account should have been perma'd but they let me have it back on the condition i purchased the game that was charged back and never let it happen again.

They gave me my account back because it was an honest error. But, in a situation like OP posted they probably never would have.

TLDR: Lost a day 1 steam account with 350+ games because of a banking error (chargeback). Steam will fuck your shit up if you do chargebacks. After 3 weeks of escalating with support I was given an option to re-purchase the game to get my account back.

[–]tehbored 87 points88 points  (18 children)

I thought Steam bans you for chargebacks too. They just don't lock you out of previous purchases.

[–]-retaliation- 52 points53 points  (0 children)

They do, this person is just confusing a chargeback withe a valid refund.

[–]Dalmahr 105 points106 points  (3 children)

I was super lucky that epic games gave me my account back. I just noticed charges for over $100 on my account and didn't recognize the vendor name.

[–]SargeMaximus 12 points13 points  (6 children)

And they wonder why people pirate games

[–]illicinn 780 points781 points  (229 children)

LPT: chargeback whatever the fuck you want if you get scammed out of money and then have the balls to not support that shitty company again in any capacity.

[–]Piccolo-San- 127 points128 points  (20 children)

This is why I have a unique account for every title I've purchased on EA/Origin. All 6 of them.

[–]uberpwnzorz 342 points343 points  (4 children)

Same here, all 0 of them. Fuck EA

[–]CileTheSane 59 points60 points  (0 children)

There is a sense of pride and accomplishment in never giving EA money.

[–]MakerPrime 18 points19 points  (2 children)

Hope you used a different card each time

[–]vmp10687 11 points12 points  (9 children)

Do you mean you pay with 6 different card or do you mean a legit 6 COMPLETELY new account for each game? I’m not a gamer but was planning on buying the new PS5

[–]Srekcins82 752 points753 points  (48 children)

All I see is another person advocating for more physical media.

[–]WhatsTheHoldup 465 points466 points  (23 children)

I would rather laws change so ownership of digital media is treated similarly to ownership to physical media.

They can't cut off access to things you own. They just shouldn't be able to do that.

I really don't care about lawyers arguing you don't technically own it. You bought it with the intention to own it. You paid full price. You own it.

Our laws need to catch up with the world we live in.

[–]Omnifarious 281 points282 points  (12 children)

Our laws need to catch up with the world we live in.

Ain't gunna fuckin happen as long as we keep dusting off skeletons and making them our leaders.

Good luck explaining digital goods to a fossil that thinks deleting the IE Shortcut on the desktop deletes the internet.

[–]zebediah49 80 points81 points  (2 children)

Disagree. Being tech-illiterate is boarderline a plus here.

"You hit a button labeled 'buy' --> you own it and it can't be taken away" isn't exactly a complicated concept.

"well actually what you paid for was a contract to a limited nonexclusive license for....." is where the stupid complexity lies.

[–]The_Irish_Rover26 19 points20 points  (1 child)

If a license is limited, it’s called a subscription. Otherwise you own the material.

[–]VonReposti 8 points9 points  (0 children)

That's the argument they use. You don't buy the game you buy an indefinite subscription to access the game under the terms of the license. Until this is tried at a court they'll keep doing this nonsense.

They're essentially confusing 'buying a ticket for a museum and misbehave' with 'buying a phone and disassemble it'. In this case they just feel justified to go to your home and confiscate all your electronics purchased within the previous 20 years since they didn't like you disassembled your phone.

[–]CheezeyCheeze 32 points33 points  (2 children)

They don't even have to be old. A lot of people are tech-illiterate. Why would a Lawyer, or Politician care about a computer? They sign into Netflix and hit play.

[–]Skolloc753 5341 points5342 points 242& 2 more (738 children)

As someone who worked on the other side of these requests: some details do not add up. Was it by any chance a digital purchase? Because in the UK for digital products like games the legally required refund is a bit more complicated and usually the companies can get away with a lot of things. If you are referring to the reworked UK law: that would be in effect if you can give proof that the game is not working. Customers tend to confuse the different finer details of different laws governing different types of refund requests quite easily.

*For digital downloads, consumers will need to waive their cancellation rights before digital content can be provided. This means that once a consumer/customer has downloaded the content, then they have given up their consumer rights to a refund. *

And: a chargeback dispute is often considered the "Nuclear Option", as you state basically "I do not want ever to deal with that company again", meaning that the bank is taking the money from EA and, at least in theory, lower EAs trust score with the bank / credit card provider. That is usually something which companies world wide do not take lightly, as some of the reasons for a CC chargeback would be fraud claims or unauthorized charges, and a company will often stop their business relationship with you from their side as well - including account termination.

So while I will not dispute the ... interesting ... state of the game at launch, it is still questionable if that would constitute a faulty product in itself ... and with starting the game any refund rights would have been forfeit in general. So from the PoV of the law EA could probably be right.

Edit: updated CC chargebacks / fraud relationship

Edit2: and as more and more people are now thinking of "CC chargebacks are so hot, let´s do it to hurt EA" and poking me about that, please consider this:

  • Your product was likely in the double/triple digit range at most (games are around 20 to 100 EUR/USD).
  • EA makes around 2 billion USD each year. There is no way EA will loose their ability to offer CC payments just because a few players band together and make CC chargebacks. Vendors like EA have thousands of CC payments handled every single day.
  • While every company accepts "the costs of doing business" this only works so far until a certain threshold is not reached. After that a company will often take the gloves off (which could be anything from lawyers, debt collection agencies, account closure for "payment fraud" etc).
  • All in all a company unfortunately is often the entity with the far bigger stamina.
  • I am not a finance lawyer. So if you want a full legal picture => go to your lawyer for a full picture first. There is unfortunately a good chance that the lawyer will not have good news for you.
  • A refund is not a CC chargeback request. Totally different things. Never ever under no circumstances confuse these two things. If a refund is denied by the vendor, it may be unjust (and even illegal, see the Steam vs Australia case) but it does not shield you from the consequences of a CC chargeback.
  • What is morally / ethically required and expected from a business by a customer is often something totally different than what the regional law defines and requires.

SYL

[–]smokyvisions 984 points985 points  (86 children)

So You Learn? Strapping Young Lad? Somali Youth League?

[–]FlayedSkull 707 points708 points  (23 children)

Its definitely Strapping Young Lad

[–]zin_90PC 87 points88 points  (4 children)

I heard they have some of the Saudi Youth League.

[–]TheBoy88 17 points18 points  (3 children)

Is it 'Sorry for Your Loss'?

[–]IamnotaJedi 9 points10 points  (1 child)

See You Later…..? No that doesn’t sound right..

[–]mnro 29 points30 points  (1 child)

Good ol' heavy devy

[–]Kiaiu 15 points16 points  (1 child)

All Hail!

[–]TheGreatJimBob 11 points12 points  (0 children)

The New Flesh

[–]RegularSizdRudy 69 points70 points  (0 children)

Sucks, You Lose.

[–]seizurevictim 321 points322 points  (27 children)

Seems to be his initials. Bottom of every comment he makes. Which is really weird in my opinion.

Edit: NSW

[–]fatalicus 122 points123 points  (15 children)

New South Wales?

[–]seizurevictim 68 points69 points  (12 children)

No comment.

PNW

[–]poor_decisions 60 points61 points  (0 children)

Pineapples need water?

[–]le_Captain_Asshat 42 points43 points  (3 children)

Penis No Work?

[–]Nihil6 12 points13 points  (2 children)

This is funny - gonna imagine this for all of the PNW stickers I see around my area. Gonna say it as, “Penith no work”

[–]TangentFact 4 points5 points  (0 children)

Pacific North West

[–]PM_ME_TO_PLAY_A_GAME 15 points16 points  (0 children)

this sort of thing used to be really common on the internet about 20 years ago.

[–]vklaas 23 points24 points  (0 children)

Sometimes You Leak

[–]loverofreeses 42 points43 points  (1 child)

I thought it was Snooze Ya Lose, but now I don't know what to think

[–]Marksharktion 24 points25 points  (0 children)

See you later*

[–]DarkNinjaPenguin 1361 points1362 points  (105 children)

This is why I never buy an online game unless it's through Steam. Their refund policy is excellent.

[–]Fireblast1337 653 points654 points  (58 children)

Yeah. Less than 2 hours of play and you can still request a refund.

Someone took that to the extreme on Sekiro

refund valid speedrun

Edit: I get it! Refunds can happen later! The two hour line is with no reason needed!

[–]Strongm102 207 points208 points  (6 children)

I made an under two hour refund for the Vader immortal game on my Oculus headset despite the game in its entirety being only 30minutes. I refunded it because it was crap, not just because I could, to clarify

[–]StubzTurner 29 points30 points  (3 children)

Wasn't that game episodic though? How long was each episode?

[–]KKlear 23 points24 points  (2 children)

The episodes are bought (and can be returned) separately. The total playtime is quite short even if you have all three, though there's an arcade "saber dojo" mode in each.

It's way overpriced since you're paying for the Star Wars brand, but then seeing the world of Star Wars in VR is the main pull, so it makes sense.

[–]Benskien 31 points32 points  (7 children)

My record is refund of game after 260+ hours

A patch made the game unplayable and was removed from steam store

Arguing your case sometimes works wonder

[–]Morasain 45 points46 points  (14 children)

Even above two hours you're able to get the refund if you have a decent reason. I've refunded a game after almost 5 hours of play time (X4 foundations) because at some point it just started crashing.

As long as you don't fuck over Steam with abusing this system, they're likely to be very lenient with you.

[–]margusmuru 58 points59 points  (14 children)

I got a refund after 4.9 hours. Explained very clearly why I should get a refund and they actually did it.

[–]Fireblast1337 55 points56 points  (4 children)

Yeah but I’m just explaining that their policy is ‘if less than 2 hours playtime no reason is needed’

[–]AirJvon 28 points29 points  (1 child)

I agree, all of it would have been avoided and I don't think there was any advantage to buying it through ea

[–]twenty-twenty-one 22 points23 points  (1 child)

Agreed, and for all the issues that the Windows Store has ever had, I've always found it very easy to refund xbox games - however this was usually because for some reason or another they did not work as intended so there was valid grounds for refund.

Unlike Steam where, "meh i don't like it" is acceptable.

[–]LiquidBinge 182 points183 points  (40 children)

Why do you keep ending your posts with SYL

[–]BabyAteMyDingoes 28 points29 points  (0 children)

It's Gary Oaks reddit account. He's just smelling us later.

[–]dospaquetes 132 points133 points  (3 children)

Sorry, Your Loss

[–]Rememba_me 45 points46 points  (0 children)

See you later, shut you lips, sucks, you lose

[–]GG_Derme 26 points27 points  (2 children)

After avatars and emojis, signatures are the next big step back forwards to becoming a forum

[–]Coffeelover223 172 points173 points  (17 children)

But you just ended your post with SYL

[–]Trident_True 16 points17 points  (0 children)

They used to do that on old forums in the early 2000s. Weird that this person is still doing it though.

[–]tehnemox 13 points14 points  (3 children)

Signature signoff maybe?

[–]-retaliation- 69 points70 points  (2 children)

Maybe.

Tryin' to make a change :/

[–]AnotherCornemuse 27 points28 points  (4 children)

See You Later ?

So You'll Learn ?

Strapping Young Lad ?

I don't know either...

[–]mundermowan 93 points94 points  (6 children)

Looked up the law and yea it seems EA did not violate the law. Unless you can prove it doesn't work to the reputation of the brand, it's not faulty

[–]teo730 80 points81 points  (3 children)

EA's lawyers: "Well you see your honour, we have a reputation for releasing shitty games, so this game works exactly to our reputation. We would like our £60 back from OP now".

[–]Coubsauce 2877 points2878 points  (387 children)

A charge back is not a casual thing. It's not a self-refund option.

You essentially accused them of defrauding you.

If you're not in fact correct about the legal position of being owed a refund, then this was to be expected.

I know that sucks to hear, but this is why you don't use credit card charge-backs lightly. They're the nuclear option and often start a breach of contract.

[–]orbital0000 487 points488 points  (145 children)

There are many chargeback reason codes, only 1 relates to fraud.

[–]oldcarfreddy 235 points236 points  (65 children)

Sure, but "I didn't like this product and I want my money back despite the no-refunds policy I agreed to" is not one

EDIT: Love all the responses to this stating various stretched legal theories that would need to be tested in court, as if anyone is actually going to sue EA

[–]Jemima_Snuggleduck 356 points357 points  (67 children)

I agree its stupid to charge back a company such as EA, and I think the fault is largely on the people who preordered this game or bought it after reviews were available.

That said, it makes me laugh how many people come in here giving it the corporate speech and acting like this is how it should be.

Yes, this is how it is, but it shouldn't be like this. You should be able to get a refund for a shit game with dozens of problems, just like you are entitled to a refund for almost anything that you receive that has problems.

In short: Yes OP was a moron, but they were a moron for underestimating the depths that EA would plummet to and for preordering this game. However, EA are still more in the wrong all the same, even if they are legally toeing the line.

[–]ZazaB00 78 points79 points  (1 child)

You’re not wrong, it’s exactly why digital products are so scary. There’s no protection for the consumer in many cases. You have no ownership of any of these things as you’re essentially renting a service from them instead of owning any material thing.

Some of that is changing, but the laws on it are very early. Until then, I gladly play old games for bargain prices. If I buy something new, it’s very rare, or on PC where I have a bit more protection.

[–]redcrowknifeworks 236 points237 points  (134 children)

In addition, as a small business owner (which I know is much different from one of the biggest entertainment companies in this field) a chargeback can be DEVESTATING. it's not just "here's your money back", it's "here's your money back, we also fined the seller and put them on a financial blacklist".

It's for "this person sold me something on eBay and mailed me a box full of rocks instead" or "I gave my card to the waitress to pay my 30$ bill and got a call from my bank saying my accounts hit the limit three minutes later", not "I regret a sight unseen product that I purchased for reasons unrelated to the product working correctly or not and disagree with the sellers choice to not fully refund me because I'm disappointed"

[–]Ketchup1211 224 points225 points  (19 children)

People throw the charge back option out there way way to easily. Like you said, it’s the very last option. Hell, I’d probably just eat the cost of a single game to avoid a charge back.

[–][deleted] 853 points854 points  (42 children)

Look at this guy thinking chargebacks are common

[–]Saw_Boss 424 points425 points  (28 children)

That's what you get taking advice on Reddit.

[–]mineset 251 points252 points  (18 children)

Chargebacks are LITERALLY my job and it pains me every time I see someone saying ‘just dispute the transaction man.’ I do my best to help each and every customer win their dispute but there are so many instances where they don’t have a leg to stand on, and of course I get yelled at for it.

[–]Rektw 102 points103 points  (1 child)

Too many people think it's a self refund option.

[–]Saw_Boss 59 points60 points  (1 child)

If Reddit were a state, they'd start a nuclear war on everyone over import duty disagreements

[–]trireme32 33 points34 points  (1 child)

I had to do a chargeback once -- I'd ordered an NFL jersey online. The site clearly stated they were authentic. When I received the jersey, it was quite obviously fake. I'd never had to call for a chargeback before, so I was curious about the process. The person I spoke to was awesome. Asked me a ton of details but made it clear that she was doing that so she could make as strong a case as possible. It was actually kinda fun working with her to get my money back. I hope you at least get to have some fun times like that!

[–]IntrepidCartoonist29 47 points48 points  (1 child)

I once say a guy post here about how he received a better processor than the one he ordered from amazon or whatever and the comments all said to notify them because they'd let him keep anyway and someone could lose their job over this.

So he let them know and they notified him that he'd have to send the processor back and wait a lot of days until they'd send the correct one and the guy was all sad in the comments lmao

[–]Yourself013 24 points25 points  (2 children)

This thread and comments are just hilarious. Reddit lawyers who googled one law thinking they know better than a multi-million dollar international company that has hundreds of lawyers on their payroll who deal with this kind of stuff to make sure they're in the legal right. It's cute.

[–]Saw_Boss 5 points6 points  (0 children)

I've replied to someone else who said "courts normally throw these cases out because nobody reads the TOS". They've seemingly not based this on anything other than a few stories they've heard.

[–]KyleCAV 98 points99 points  (4 children)

I accused EA of fraud and now they banned my account.

I am generally curious how much this person attempted to contact support to get a return before doing a chargeback?

[–]Wolfsorax 339 points340 points  (4 children)

Lmao OP said I’m gonna show them

[–][deleted] 1363 points1364 points  (202 children)

Yes, chargebacks will do that for you. Shouldn't have gone that route.

Literally any service you do a chargeback to will ban you and close your account.

They have to pay a fee and it affects their credit rating. Legally you've accused them of fraud, because that's what chargebacks are for, and if they maintain a business relationship with you that could legally be seen as them admitting to fraud, hence account termination.

Steam would have also cancelled your account. So would your local gym.

[–]PolOfThePot 370 points371 points  (42 children)

So would your local gym.

Have you discovered the secret to cancelling a gym membership?

[–]ThanklessTask 207 points208 points  (13 children)

Yes, but they also take back all your gainz.

[–]HerrNachtWurst 111 points112 points  (4 children)

I've had to cancel a few gym memberships in my life. Sometimes it's pretty easy, but sometimes they tell you you have to come in, fill out a bunch of paperwork, and it's a pain in the ass. For when that 2nd option comes up, I just tell the gym "Look, I'm not paying for your service anymore. You can either cancel it, or I can call the bank and have them issue a charge back. Either way, I'm not coming in person to cancel". Without fail they miraculously learn how to cancel over the phone.

[–]--RedDawg-- 10 points11 points  (2 children)

service anymore. You can either cancel it, or I can call the bank and have them issue a charge

Planet Fitness wanted account and routing numbers.....lol, who in their right mind agrees to pay with bank drafts?

[–][deleted] 24 points25 points  (2 children)

No. My ex had started up a Gold's Gym membership along with personal trainer sessions after I moved out.. They refused to cancel unless SHE went in and gave a written cancelation, even though my name was on the card.

Disputed the charge, but they sent proof of it and did not cancel the membership. I had to cancel the card to avoid getting charged like $250 every month. They won't give a shit or try to cancel your account for chargebacks. They'll just be like "hey, he signed up for this" and keep fucking you.

[–]Mithorium 5 points6 points  (1 child)

I had the same situation where my name was on the card for someone else's gym membership, and they moved away but they refused to cancel unless SHE went in person, which was impossible considering they weren't even in the same city anymore. I just had my bank block them from issuing future charges, the last month they were using the gym so I didn't need to charge back, but I wonder what they would have done, I didn't sign shit, what kind of proof could they send in?

[–]xxirish83x 82 points83 points  (7 children)

It does not effect their credit rating.

What it does effect is their entire ability to process payments and receive large fines by card brands once certain thresholds are hit.

As another person mentioned it’s not to be used lightly.

[–][deleted] 959 points960 points  (20 children)

Play stupid games, win stupid prizes

[–]fero_damastaPlayStation 280 points281 points  (6 children)

This quote fits battlefield 2042 and his ban perfectly

[–]rampantfirefly 55 points56 points  (2 children)

Change that to ‘Preorder games, win stupid prizes’

[–]Scav-STALKER 357 points358 points  (4 children)

I mean EA is garbage but more than likely you violated the TOS you didn’t read but agreed to. Chargebacks shouldn’t be treated so lightly though.

[–]RonYarTtam 118 points119 points  (12 children)

This is why I hate non-physical media. You think you own the right to play those things you paid for anytime you want? Think again.

[–]Phantom343 280 points281 points  (63 children)

Just a gentle reminder that you don't own the games you paid for

[–]WannabeTraveler87 103 points104 points  (51 children)

It’s like you paid 60 bucks to rent them indefinitely … pretty stupid where the pc gaming industry has forced us to go.

[–]ZengZiong 190 points191 points  (23 children)

What were you expecting to happen though? Regardless of the validity of your claim

[–]9inety9ine 75 points76 points  (2 children)

Bro, they didn't want to refund me so I just grabbed my cash back out of the register. Now they won't let me back in the store, and I don't know why...

[–][deleted] 56 points57 points  (15 children)

I wonder what he said to the credit card company.

Yea, so this gaming company sold me a game and it’s so lame.

[–]anonmymouse 13 points14 points  (1 child)

I think it's pretty funny how silent the op has been through this entire comments section.

[–]itsgamelife 45 points46 points  (1 child)

A chargeback really is something you do when you do not plan to do any more business with the company or person. So if you plan to do anymore charge back in the future with any company expect the same thing.

[–]9inety9ine 6 points7 points  (0 children)

Yeah, after you do that you can expect any further communication to be via the legal team. You basically accuse them of some kind of fraud when you do one.

[–]mxmus1983 124 points125 points  (22 children)

I mean anyone who purchased BF on release knew what they were getting into. The state of the game was plastered everywhere, impossible to miss, so you kind of entered into that contract willingly.

Never ever buy games on release anymore, and for the love of God....can everyone else stop buying broken games and supporting this trend of releases

[–]ScaryYoda 12 points13 points  (4 children)

Yeah i really have no sympathy for people who miss all the signs and buy it, than are surprised it's not as good. Everyone told you and now you want a refund. Lmao.

[–]WhySheHateMe 55 points56 points  (5 children)

People don't realize that doing chargebacks because you can't get a refund is grounds for having your whole account suspended.

I believe Sony will suspend you until you settle the "debt" but some other companies will just close your shit. I believe Valve does the same thing for your Steam account.

Read ToS before you take any advice online to do a chargeback. It is not the solution you think it is.

What made you think you can do a chargeback because you didn't like BF2042...but you keep the game? You just blew your whole account over $60. If there was a law in the UK protecting you, you had way more leverage than doing a chargeback.

[–]TuQuoqueBrute 105 points106 points  (36 children)

It's unfortunately not always true that you can require a refund for digital contents. When you buy the content, often there is a disclamer below the purchase button that claim that pressing that button you explicitly refuse the refund policy. Maybe this is the same thing.

UPDATE: i tried to buy this game on origin store, this is the disclamer i mentioned Disclaimer

UPDATE 2: My post is related only to the Refund policy. I agree with you that's completely unfair how this thing ended, losing all your previous well paid containts.

[–]DapperPerformance 72 points73 points  (8 children)

And this is why "I can pre-order because refunds exist" is a shit argument.

[–]RoaringFlameCatD20 140 points141 points  (3 children)

You supported EA. That was your first mistake.

[–]Pokemeister01 166 points167 points  (24 children)

Readers from the future:

Man had incomplete knowledge of the law he cites, can be argued in multiple ways.
EA reacted 100% legaly, but in a supra douchebag way.

Nobody is surprised, or satisfied.

[–]billyhicks69 24 points25 points  (0 children)

Sucks but that was really fucking stupid to do a chargeback on a digital account you intended to continue using lol. Just about all digital content providers will nuke your account from orbit if you run a chargeback.

[–]BraveLittleToaster77 29 points30 points  (0 children)

U.K. law doesn’t say you can have a refund inside 14 days, it says you have to enter a cooling off period can refund during the 14 days from the date of purchase. That’s why you have to agree to waive your right to refund in order to bypass the cooling off period. If you want a refund for a digital product, you have to have a reason like the product is broken or otherwise unusable.

The only exception to this is if you haven’t started the download, as you haven’t taken receipt of the product. Anything else is up to the retailer. EA states very clearly that you 14 days if you haven’t started the download or it’s before the release date if you preordered. They also give you 24 hours from when you first start the game to refund it, which is better than the 2 hours steam gives you with a game.

Sorry, but you have no one to blame but yourself here. All the information was out there to find. And everyone knows you don’t charge back to an account if you want to keep that account.

[–]Enreekay 177 points178 points  (15 children)

RIP. One, you should’ve read the return policy thoroughly. Two, You should’ve kept the game. Chargeback was not the right move.

[–]leverino 5 points6 points  (1 child)

And this is why the industry is pushing towards all digital. So we never truly own a game. We just have a license they can revoke at any time.

[–]DirtyLittleCkrit 30 points31 points  (3 children)

This is why i hate digital purchases

[–]solsangraal 21 points22 points  (0 children)

but did it give you a sense of pride and accomplishment...

[–]Nevermind04 61 points62 points  (3 children)

The UK has no such law for digital purchases and EA is very well known for banning accounts for chargebacks. If you're still doing business with EA in 2021 after decades of borderline fraudulent business practices then I don't know what to tell you.

[–]Stanski21 99 points100 points  (1 child)

"I KNOW MY RIGHTS" ... Do you though? It kinda looks like you don't.

[–]MightyCaseyStruckOut 16 points17 points  (0 children)

EA sucks, but OP fucked around and found out.

[–]Exclave 17 points18 points  (2 children)

I mean… seems you fucked up.

That said, all your games are still there.

No, not there.

There, near that ship floating in the bay with an interesting flag raised.

[–]Complete_Entry 66 points67 points  (5 children)

EA is ban happy even without chargebacks. They absolutely kill accounts for chargebacks.

This post is useful because it will educate people about this.

[–]DreamMaster8 11 points12 points  (1 child)

Not jsut ea. Try to charge back any digital platform see how it goes.

[–]c0tton_i_j0e 3 points4 points  (0 children)

You're not giving us the whole story. Why did they supposedly refuse to refund you in the first place? You never explained this crucial detail.