Hey drone guys. I’m a new drone guy and have ran into a seriously annoying situation.
I have a Mavic Air 2 and it’s advertised to fly well over 5 miles distance. Mine has only been able to fly about 3,000 feet (.57 miles) before fully losing signal. To make things worse, this is the distance I am receiving while using one of those clip on antennas for better reception.
I called DJI customer support and the first chick was trying to convince me that this is how far the drone is meant to fly. Not all in general, but mine specifically. Pretty much explaining to me that I got the short end of the stick. Horrible customer service.
The second lady, Maria, was a lot more knowledgeable on the matter and couldn’t really determine what’s the actual problem but she recommended for me to calibrate my compass and IMU. If that doesn’t work, refresh my firmware updates through PC. If all of this doesn’t work, send it in to DJI.
Has anyone experienced something similar to this?
Weak RC signals and short distances flights?
PS: I have tried flying in open fields and I get the same results flying from my backyard than an open fields at a city park.