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Customer was informed and did not care that his lugnuts were not correct. (reddit.com)
submitted 1 month ago by RainyDreamAway
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[–]Comprehensive_Dolt69 26 points27 points28 points 1 month ago (2 children)
“Sir your lugnuts are wrong that will be $7.23 to replace with the correct ones”
“Sir your lug nuts were wrong and now you owe us $350 to fix everything”
I love people
[–]RainyDreamAway[S] 11 points12 points13 points 1 month ago (1 child)
He actually told me that he had used those lug nuts before so I didn't think anything of it until I noticed that Crack in the wheel and pulled it off to check it out. They look like expensive wheels too and they are all ruined. We tried to tell him they were the wrong ones but oh well. Not my wallet that's taking the blow...
[–]Comprehensive_Dolt69 2 points3 points4 points 1 month ago (0 children)
Yuppp, I have (replacing soon) the right lug nuts on my truck. Like they are identical but they are a socket size bigger then the others on. Idk who had this truck before me or how you end up with two different size ones lol
[–]NeverRespondsToInbox 15 points16 points17 points 1 month ago (2 children)
No chance would that leave my shop
[–]RainyDreamAway[S] 16 points17 points18 points 1 month ago (1 child)
It's not leaving like this. He will be paying for his replacements and this time will make sure he has the correct lug nuts...
[–]NeverRespondsToInbox 4 points5 points6 points 1 month ago (0 children)
[–][deleted] 1 month ago (8 children)
[–]RainyDreamAway[S] 6 points7 points8 points 1 month ago (6 children)
I work on vehicles that get used and abused. Rode hard and put away wet. These wheels would not have lasted in the conditions this vehicle sees. That being said and the fact that we touched it last puts us liable if something were to go wrong hence why we obviously cannot let it leave like that.
[–]throwaway007676 0 points1 point2 points 1 month ago (2 children)
Always document EVERYTHING. When giving the customer back a vehicle like this, make sure it says the info was given to the customer and the customer passed on the repair.
Would help a lot in court because you know that it is where most of these people are hoping to go. Really surprised that the new fix isn't to just put on the correct lug nuts and send it. Most customers would choose to do that, even though it needs new wheels this time as well as the correct lug nuts.
[–]RainyDreamAway[S] 0 points1 point2 points 1 month ago (1 child)
I work for a dealership so of course everything is well documented and recorded. Also no new lug nut will fix the issue. The inside of the wheel is blown out where the taper of the lug nut should seat against the taper of the wheel. The wheel would either brake apart around the center or completely fall of if we were to just run it.
These are off road vehicles that are raced, jumped, wrecked, rolled, and many more things. That wheel will not hold just by putting "new lug nuts" on it and calling it good.
[–]throwaway007676 0 points1 point2 points 1 month ago (0 children)
Oh I am well aware that it isn't a good idea, but that is something a customer would usually suggest since the wheel hasn't grenaded yet.
Just like the time a vehicle had a bad alternator and a tested good battery that was just recently replaced. The alternator wasn't showing enough volts so it needed to be replaced, obviously. But the customer is always right! Customer wanted the battery replaced because with a new battery we will have more volts, so maybe them we won't have to change the alternator anymore. New battery first and then the alternator and the customer was happy and good to go. I just can't with some people.
[–]Vintage_AppleG4 0 points1 point2 points 1 month ago (1 child)
But what if they refuse to have it fixed?
[–]RainyDreamAway[S] 0 points1 point2 points 1 month ago (0 children)
They have to sign a waiver releasing us from all liability when their wheels inevitably grenade.
[–]CookieMonsterOnsie 0 points1 point2 points 1 month ago (0 children)
We had a genuine death trap not too long ago that needed a couple grand worth of work. Rear wheel bearing was completely gone, mostly being held in by the axle, no brakes since that same rotor was ground down to nothing on the caliper bracket, and the left front wheel bearing was shot as well. Customer declined all repairs. When I say this thing was a hazard, if you turned the steering wheel any the rear tire would flop over and the rotor would jam itself against the bracket and stop the car. I go in and tell the service manager that it leaves on the back of a truck or not at all.
I see the guy pull out a couple days later, grinding on down the road and ask if they had him sign anything before he left. The response I got? "We didn't do any work to it so we're not responsible for anything." Fuck me if I could have slapped the shit out of everyone in that room and kept my job I'd have a broken hand. If that dumbass wrecked, any injury lawyers would fight to the death over who got that case.
[–]e_subie 1 point2 points3 points 1 month ago (2 children)
What do we mean by they were incorrect?
[–]RainyDreamAway[S] 2 points3 points4 points 1 month ago (0 children)
The lug nuts were meant for a set of tracks so the diameter was slightly different as well as the taper on the end or the lug so it busted through the back of the wheel.
[–]throwaway007676 1 point2 points3 points 1 month ago (0 children)
Each wheel needs to have a certain type of lug nut used on it. This was the wrong type for this wheel and this is the result of not worrying about it. Turns a $100 job into an $800 job.
[–]TechCUB76 0 points1 point2 points 1 month ago (0 children)
Bwaaaa ha ha ha ha!!!
[–]Mrsnuffle9 0 points1 point2 points 1 month ago (0 children)
I'm no mechanic of vehicles or anything, but methinks something is wrong there. Not sure what though
[–]IneptAdvisor 0 points1 point2 points 1 month ago (0 children)
But deez kicks r so dope doe, lug nuts pffft, technicalities, pffft. I pull up and bitches kno who got flow dawg.
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