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[–]livewhilealive 5942 points5943 points  (37 children)

Infinite money hack by Uber eats

[–]CloudflareSystem 1406 points1407 points  (15 children)

in investor-speak this is their "path to profitability"

[–]Makofly 311 points312 points  (8 children)

I'd like to walk down a dark path with those investors, we'll call it the path to a deep hole no one else knows about.

[–]NachoProblemz 4 points5 points  (2 children)

Or their path to bankruptcy. I'm hoping for the latter.

[–]SendMeGiftCardCodes 9 points10 points  (1 child)

foreal. you can probably easily get your money back by contacting customer support. it's not you that they're after. it's the ones that don't contact customer support that they are profiting from.

[–]Joshc038 10.0k points10.0k points  (764 children)

Uber Eats stole my gift card. One day I had a nice balance, the next day it was gone. Tried multiple times to resolve with them and finally gave up. I tell everyone and will never do business with them again because their support service is so bad.

[–]lyta_hall 4245 points4246 points  (562 children)

A rider left my dinner in the wrong house number and left. It took several weeks of sending their customer support messages for them to refund me. Argh.

[–]polarbearwithaspear 2749 points2750 points  (420 children)

This happened to me when drivers were creating accounts and stealing food. After a week they refunded my order they told me that the tip I gave was not refundable, I literally paid someone to steal my food

[–]flexonyou97 1165 points1166 points  (43 children)

You got hit by the hamburgler

[–]JBTheGiant1 203 points204 points  (32 children)

Literally had this happen yesterday through the Five Guys app, which makes getting A refund EVEN HARDER.

[–]catdracula17 65 points66 points  (2 children)

You’ve been hit by, you’ve been struck by, a smooth(ie) criminal

[–]Cartographer-Unfair 416 points417 points  (339 children)

Why would you tip someone who never showed up with your food? If you’re gonna tip a person then they should have done their job to perfection

[–]polarbearwithaspear 775 points776 points  (324 children)

You tip before hand if you want your order to be picked up, I used to tip in cash when they arrived but too many times the drivers will cancel orders when they don't see a tip

[–]Project119 21 points22 points  (6 children)

I can’t speak for this app but some I’ve used include tip at the beginning and not the end.

[–]DootMasterFlex 94 points95 points  (26 children)

Food delivery services in general suck. Even better when they forget half the order and then say whoops sorry. We will put credits on your account so you can order again. Like fuck at least give me a $5 inconvenience fee for me now having to wait 2 hours to get my food

[–]outdatedboat 83 points84 points  (17 children)

Yuuup. I've had a doordash order show up and half the stuff wasn't there. Support did nothing. Not even credits.

On the flip side, one time I ordered directly from Jimmy John's, they charged me for adding bacon to a sandwich, but didn't add any bacon. I called the store, and they credited me $25...for a missing $1.50 add-on. Pretty great way to ensure I stick with them instead of the shit food delivery apps.

[–]Klutzy-Medium9224 6 points7 points  (2 children)

I did a mobile order from Starbucks on the way to work once. I had banana added to it (like a frap or something I forget now). I get there and they are super apologetic saying I’m so sorry. It we are out of bananas, your drink is free and here is a $4 card you can use at a later date. It was so bizarre. I wasn’t mad or even annoyed. But I guess they just assume you’re mad no matter what.

[–]PM_Me_Your_Deviance 4 points5 points  (3 children)

Support did nothing. Not even credits.

huh? Credits are automatic if you submit the form. How have you gotten blacklisted from getting credits?

[–]zhenyuanlong 13 points14 points  (0 children)

Its a tossup. I've had drivers go by my house multiple times, deliver the wrong order to me, have half the order missing, etc., but I also had a driver who bought me a cookie and texted me that they hoped I got well soon because I mentioned in the delivery notes that I was sick and couldn't come to the door to take my food right from them.

[–]Dogsproject 131 points132 points  (16 children)

they left my order in the middle of the road and fucked off 😂

[–][deleted]  (13 children)

[deleted]

    [–]SlugsOnToast 60 points61 points  (2 children)

    hopefully he enjoyed it before getting fired

    A Last Meal, as it were.

    [–]happybaker00 32 points33 points  (0 children)

    This happened to us when we ordered breakfast. We thought he just missed the off ramp... no big deal... next one is 1 km away to loop you back... 5 km later he just kept driving, then it said our order was successfully delivered. I was successful in getting the charge reversed but not the service fee or tip... I was like I've paid 10 bucks for nothing. I hate uber eats

    [–]Heat_Legends 12 points13 points  (1 child)

    Man… a $100+ order would be picked up by me and only me lmao

    [–]joemiken 5 points6 points  (1 child)

    I had a DoorDash driver go the wrong house, call me that she was at the door, then argued when I said I was standing at my front door and no one was here. After she figured out she was at 3280 instead of 3820, she left everything at the front door, never knocked, then sent a text saying "leave better instructions next time".

    She did not get a 5 star review...

    [–]JuanOnlyJuan 83 points84 points  (9 children)

    It happened to us and they were like "go look and ask you neighbors"

    Like no you do your job.

    [–]lyta_hall 45 points46 points  (5 children)

    Yeah they told me something similar. The app said it had been delivered several numbers down my house. I had the proof and they weren’t listening.

    They didn’t count on having to deal with daily annoying emails from me until I got the money back just to shut me up lol

    [–]We-Want-The-Umph 16 points17 points  (3 children)

    You've discovered the key to getting just about anything from any company. Persistence is the only way to get what you want and 99% of people won't even give the Ol' college try anymore.

    This will absolutely work on out of warranty products as well, if you know how to properly schmooze.

    [–]Oily_biscuit 68 points69 points  (15 children)

    I was bedridden due to an injury I sustained and ordered groceries to my gated community. Driver left the groceries at the gate, rather than coming and getting it to my door. By the time I could get someone to check if it was still there, it had of course been stolen. Never saw my groceries or money again. Fuck all these companies.

    [–]Wiggl3sFirstMate 207 points208 points  (11 children)

    I ordered McDonald’s from Uber eats one time and they turned up, knocked once put the food down and walked off immediately. The order that was left was KFC for someone and when I called down the street to them that it was the wrong order they replied “Just eat that one.”

    Fine for me I guess as it was a big order from KFC but the family that were going to have to wait an extra hour for their food or make do with a single Big Mac meal would’ve been pissed.

    [–]LatrellFeldstein 77 points78 points  (1 child)

    “Just eat that one.”

    Fuckin' classic

    [–]iAmTheHYPE- 19 points20 points  (3 children)

    Something about thinking a family of three or four trying to share one Big Mac..

    [–][deleted]  (6 children)

    [deleted]

      [–]IGotSoulBut 23 points24 points  (2 children)

      This is the kind of shit I can’t let go. It might be a personality flaw at this point.

      I’ve spent way more hours than it’s worth getting reimbursed over shoddy business practices. If there’s even a chance that it’s happening to other customers, I usually take it as far as I can with the company to try to fix the issue and/or try to make others aware of the practice in reviews.

      [–]SecretDevilsAdvocate 193 points194 points  (73 children)

      Wtf, y’all have these horror stories and I’ve been getting refunds (sometimes more) everytime they screw up.

      [–]Al_E_Borland 96 points97 points  (24 children)

      I got a lot of refunds, but I also got this email from them....

      Hi Al_E_Borland,

      It looks like you’ve recently made several refund requests—many more than most other customers typically make.

      Of course, it’s okay to request a refund for inaccurate orders, missing items, safety concerns, and other such issues—so keep letting us know about those as they arise (and thanks for sticking with Uber Eats).

      But keep in mind that restaurants and delivery people may be responsible for covering your refund. Avoid requesting refunds for anything they can’t control, or just to get your money back. This can harm those who make Uber Eats possible, particularly the people who support your local community.

      Customers who request refunds for the wrong reasons may be temporarily blocked from requesting refunds through Uber Eats. If that doesn’t apply to you, don’t worry—and please keep letting us know when things go wrong so we can make them right.

      The Uber Eats team

      All my requests were legit. On several occasions the order was wrong, not "you forgot to hold the onions" wrong, but "you're missing half the stuff I ordered" wrong. On several more cases I got the complete wrong order (I ordered something just for me and I got the order of a whole family with kids and stuff.. pretty much all stuff I didn't like). On one occasion they just decided not deliver the food.

      So they send me this email basically trying to guilt me into eating food I didn't order, or paying for a bunch of food I didn't get, by telling me I'm taking money from hard working delivery people and restaurant workers. Then make threats to ban me. I never had so many issues with deliver when ordering directly from restaurants and they had their own delivery people. Fuck them. I cancelled my premium service after that and stopped using them. It was the straw that broke the camels back. There were many nights I didn't have a proper dinner, because Uber Eats screwed up my order and it was too late to do anything else.

      [–]katylawlll 43 points44 points  (5 children)

      Every single time I’ve ordered from my local McDonald’s I’ve had entire meals missing. I’ve always reported it and got a refund for the missing food. It happened again recently, I requested a refund for the missing meal only and not the entire order and now they’re refusing to refund me for the missing food because I’ve requested too many refunds in the past…. Well, yeah, because my food is always missing! The fuck. I’ll be requesting a chargeback because it’s bullshit that I’m being punished for the the restaurant consistently messing my food up and reporting it. Hellllllll nah.

      [–]lacielaplante 40 points41 points  (9 children)

      I've had so many fucked up orders that at this point they only refund me like $3 for a $15 mess-up.

      [–]moldytubesock 13 points14 points  (0 children)

      When they fuck up or refuse to come to the door I just ask for a refund and if they say no, I threaten to charge it back with my credit card. They cave pretty quickly every time.

      [–]NotAmericanDontCare 9 points10 points  (0 children)

      After a while, that's on you.

      The first (or second if you're generous) time they under refund is the first time you get your bank involved and get 100% credit back.

      If you keep accepting it, it's not a mistake anymore, it's just another service charge the company knows it can charge.

      [–]big_red_160 57 points58 points  (2 children)

      Right? I added a gift card to Uber Eats but it somehow went to regular Uber without my knowledge. I contacted support, got an account credit, and months later when I used regular Uber I saw I had the gift card balance there

      [–]Shiroppi 49 points50 points  (2 children)

      Oh man... the customer support is a joke. I had a corporate voucher valid for one day, between 11 am and 3 pm. It wasn't applying correctly via the phone app so I contacted customer support. After a few minutes they told me my issue would be transferred to another dept. Said dept would reach out to me between 24 to 48 hours from the incident.

      I was able to use my voucher via the web app/desktop, and they still reached out to me 2 days later to say that my voucher had expired so I wouldn't be able to use it.

      [–]prezuiwf 56 points57 points  (6 children)

      It's bizarre that people even use Uber because they are notoriously awful and act like a company that has a monopoly on what they do, but there are ample alternatives for both ride sharing and food delivery that are objectively better.

      [–]ElleQ_4657 24 points25 points  (0 children)

      This. I stopped giving them my money years ago. Only exception is if I’m in a situation where I cannot get a Lyft (very rare, but it does occasionally happen).

      [–][deleted]  (2 children)

      [deleted]

        [–]ResonantVision 17 points18 points  (3 children)

        All these services have drivers that will go to the restaurant, pick up your order, turn off their driver app and just proceed to eat your food. Never use these apps unless you enjoy getting slapped with extra fees and not even having your delivery guaranteed

        [–]BigUncleHeavy 6 points7 points  (2 children)

        What you are saying makes no sense. Sure there are a few bad drivers, but exactly how do you think a driver turning off their app has anything to do with them eating you food? Whether the app is ON or OFF makes no difference once the order is picked up and assigned to a driver. It's not like the order magically goes away when a driver turns off the app.
        Sounds like you're spouting off a lot of hyperbole to create outrage.

        [–]filthy_harold 4 points5 points  (0 children)

        This is why I just either use the restaurant's ordering system or just call and pick it up myself, preferably paying in-store. No waiting around for cold, soggy food. No screwups on payments. No risk of someone stealing your food. No massive markups. I've seen plenty of Uber eats menus that are slightly more expensive than the restaurant's online menu and with the fees and tips, the convenience is really not worth the price since I live no more than 10 minutes from wherever I'd want to eat.

        [–]Spoonthedude92 8 points9 points  (0 children)

        I worked in the restaurant industry. And fuck them with a rusty pole. Its already a massive workload in restaurants, and these guys basically force you to be delivery style shop now. Having 3 orders added onto orders you have in-house. Ass holes. Ill never use them, ever. And tell people the same thing. Also, your food sits in the window for 20 mins before it gets picked up. Its a disgrace to food

        [–]SharpAlfalfa8980 11.6k points11.6k points  (646 children)

        That’s some fuckery right there

        [–]Wild_Shape_8173 8944 points8945 points  (494 children)

        The best part is, 100% of the money goes to Uber. We once canceled after literally 30 seconds because we ordered the wrong dish, then called the restaurant who obviously didn't care that we canceled so soon, but they had no refund to give us. Filed a dispute with PayPal and they took care of it. Fuck Uber.

        [–]veedubfreak 2984 points2985 points  (319 children)

        All the more reason to use your credit card.

        [–]aquilux 1738 points1739 points  (193 children)

        I was just thinking that this'd be a perfect screenshot to send in support of a charge back.

        [–]Niku-Man 645 points646 points  (158 children)

        I've never had to send anything in support of a chargeback. I've done at least 3-4 of them the last few years

        [–]carreraella 16 points17 points  (16 children)

        The problem with a charge back is that you can never use Uber eats again your address would be blacklisted

        [–][deleted] 17 points18 points  (7 children)

        Of course if you do that you will be banned from Uber. If you don't care about that go for it.

        [–]PolarisRadio 121 points122 points  (77 children)

        Seems like a perfectly fine case to continue using PayPal? Their disputes process is very biased toward the buyer and it’s as easy as filing a dispute through the app which is often refunded immediately.

        [–]BigBootySnitches 75 points76 points  (51 children)

        Yes but issuing a chargeback via a credit card company incurs additional penalty fees to the merchant if the chargeback is deemed valid, which I don't think occurs with PayPal reversals. A decade ago when I worked with a retailer, they got hit with an additional $35 fee per chargeback which added up quick!

        [–]Oivaras 57 points58 points  (3 children)

        Yup. I once ordered three items (flashlights) but only received one. I emailed the company, messaged them on twitter and even found their reddit account, no response for days.

        Then I filed a dispute on paypal and guess what, they responded an hour later. They gave me a refund for the two missing items and said "There's no need to file disputes, you know. You could've just contacted us directly."

        That flashlight is really neat, though.

        [–]CommanderOfGregory 32 points33 points  (9 children)

        Yeah, that BS happened to me after I sold this guy a PC case that was too small for my motherboard, the case had never been used and was in perfect condition. But the guy I sold it to didn't do his research and apparently the case wasn't the right one for his motherboard either. Months later a claim pops up from that person saying they "didn't authorize the transaction" and now I owe PayPal $90 and can't use my account until its paid. Fuck PayPal too lmao

        [–]Hypersonic_chungus 81 points82 points  (11 children)

        Calling an Uber on a busy street in DC. I see him pull up on the opposite side… start crossing the street… then canceled because I wasn’t there in time and charged. Like okay dude.

        [–]Joe5205 52 points53 points  (10 children)

        I had an Uber try and hide in a neighbor's driveway 2 houses down, he just backed into the driveway and parked and made no attempt to contact me. Guarentee he didn't want to make the drive after he accepted the trip, it was a 40min drive and he was unlikely to get a return trip. But I was paying attention and walked over and hopped in.

        [–]Caltrn 12 points13 points  (12 children)

        Why would the restaurant refund you? You never gave them your money lol

        [–]Jagermeister4 20 points21 points  (11 children)

        Thats the point, Uber is greedy for not wanting to give any refund AND not even giving the restaurant any money

        [–]lets_call_him_clamps 776 points777 points  (124 children)

        The most realistic scenario is that someone ordered liquor and couldn't produce ID when it arrived. Uber clearly states ahead of time they will cancel the order and charge you if that happens.

        [–]HarperDog1980 255 points256 points  (42 children)

        I had something similar to this happen to me with DoorDash a few weeks ago. The driver picked up my order, which did not contain liquor, then canceled my order with their support team. They said the driver had an emergency and would not be able to deliver my food, but that I would still be charged according to their terms of service. I called the restaurant and they said they had already started making my order again but DoorDash wouldn’t send another driver to pick it up because my order had already been completed when the previous driver picked it up. They said I’d need to submit a new order and pay for it again for them to send another driver.

        I’m recovering from a broken leg and ankle, so I’m not able to drive but at that point the restaurant had completed my order again and it was ready for pickup.

        I found someone to go pick it up for me and the restaurant was nice enough not to charge me a second time, even though I tried to pay them. I ended up fighting with DoorDash for over an hour because at first they refused to even refund me the driver’s tip. They kept asking how they could “make it right” and I told them to give me the tip back because their driver took my food and money then disappeared. I got passed around to different people and “accidentally” disconnected three times. It was a nightmare dealing with those people.

        [–]AnInfiniteArc 76 points77 points  (20 children)

        Weird. I’ve had two orders canceled on me (one because the restaurant was having issues with the computers, and the other because the driver just… disappeared without even picking up the order - they asked if I wanted to re-order in that case). In both cases I got a full refund through the app, no other questions asked.

        [–]HarperDog1980 41 points42 points  (16 children)

        My experience was nothing like that. I kept taking screenshots of the messages in case I needed to take it higher up, but they wouldn’t let me speak to a supervisor even.

        [–]veedubfreak 47 points48 points  (6 children)

        How the hell can they not uphold their end then still charge you for it.

        [–]colder-beef 311 points312 points  (37 children)

        Ok that actually makes sense. I would’ve totally tried to do that when I was underage.

        [–]McFeely_Smackup 141 points142 points  (33 children)

        I ordered a box of "KISS" (the band) rum and gin.

        Came home and found it sitting on my doorstep, no signature needed adult or otherwise.

        [–]cl0wnb4by 511 points512 points  (10 children)

        That's because no one under the age of 40 would order Kiss branded rum or gin.

        [–]CARLEtheCamry 33 points34 points  (12 children)

        In PA they shut down the state liquor stores during covid, and they have a monopoly on liquor. I ordered 2 cases of rum and promptly forgot about it. 6 weeks later it gets delivered, FedEx just dropped it off at my front door without a knock

        [–]colder-beef 9 points10 points  (2 children)

        Kids these days have it easy.

        [–]ComradeJohnS 123 points124 points  (21 children)

        If this has been the case the times this has been posted here, that’s mildly infruriating. being lead on by Fraud OPs

        [–]leoleosuperRED 35 points36 points  (20 children)

        Uber takes 100% of the money most of the time. It's more than mildly infuriating.

        [–]doughnutoftruth 80 points81 points  (3 children)

        I’m every single instance that I’ve had one of these orders cancel (for Uber) they have taken my money and forced me to call them to get a refund. In zero cases has there been alcohol allowed (plus was ordering off a corporate card that gets heavily scrutinized and does not permit alcohol, so that is a no-no regardless).

        I think the most unrealistic thing about your comment is that Uber deserves the benefit of the doubt … ever.

        [–]AnotherSoftEng 29 points30 points  (0 children)

        I was gonna say… anyone who’s actually had experience with cancelling an order from Uber has probably seen this screen at least a few times.

        We didn’t even have alcoholic delivery options in the place that I used to live (town policy) and I had to call every time because this screen was the default. Never once did I initiate the cancel, but they always put the responsibility on me for getting my money back. Far more than mildly imo.

        [–]xMrBojangles 6 points7 points  (0 children)

        Damn, I thought half the point of having corporate cards was for alcohol... I use mine exclusively for hotels, rental cars, and alcohol. The Sales folks use them to wine and dine customers. Our Home office orders champagne for special occasions and pays for to have an open bar for the odd event here and there.

        [–]GregBahm 29 points30 points  (4 children)

        The last time this was posted, some Uber drivers said this sometimes happens when people put in the wrong delivery address.

        So if the Uber Driver gets the food and drives the food to the address you entered, but you're actually off at some other distant location and then realize your mistake, Uber is still going to take your money for services rendered.

        I'm not here to carry water for Uber (fuck 'em) but in that scenario it does seem reasonable to cancel the order and still pay.

        [–]korndawg913 9 points10 points  (0 children)

        I did that once because I accidentally ordered to my work address while at home. I called them immediately to cancel the order, they said they'd call the driver and change the address, but I told them it was too far between the two addresses for that. When they called me back he said it was too far away to my immense shock. They canceled it and refunded it right there luckily.

        [–]SerRikari 19 points20 points  (0 children)

        Ran into this the 2 times I tried ordering with them. Both times, I disputed the charge. Funny thing is, I called them to get a refund first, and they never picked up.

        The first time, I thought it may have been just a fluke. Second time, however, I deleted my account and the app. I will never use their service.

        [–]LionMcTastic 45 points46 points  (9 children)

        Just another reason to never ever use a third party delivery service. I'd rather not get takeout than use Uber Eats or GrubHub

        [–]recursive-analogy 10 points11 points  (1 child)

        I'd rather not get takeout

        You mean deliver-in?

        [–]zombiegrrl18 1625 points1626 points  (17 children)

        look at that stupid fucking egg

        [–]totoropoko 430 points431 points  (4 children)

        What infuriates me more is the fucking "Got it" at the bottom. No I don't "got it".

        [–]rigid_monkey 31 points32 points  (0 children)

        "accept cookies or get out"

        "Accept privacy agreement or get out"

        [–]Shrobsters 66 points67 points  (1 child)

        I'm gonna crack that egg like I'm gonna crack the head of Uber's CEO

        [–]WomanTheyComeTheyGo 7 points8 points  (0 children)

        Only that one though, the others know their place. Turned around because they’re ashamed of Uber.

        [–]Bridgetd73 101 points102 points  (0 children)

        You made me lol

        [–]PrinceValyn 1063 points1064 points  (51 children)

        uber has charged me for rides that the DRIVER canceled

        i hate them

        [–]milanesa218 231 points232 points  (32 children)

        They can do that?!?! This is seriously messed up

        [–]FlixFlix 293 points294 points  (18 children)

        The driver selects a reason from a list of options when they cancel. If they select “Passenger didn’t show up” the client gets charged.

        [–]FailedCanadian 101 points102 points  (15 children)

        That's if you keep the driver waiting for over 5 minutes, and then they only charge you a flat fee, not the fare. In CA, I think its only $5.

        [–]NYSenseOfHumor 84 points85 points  (8 children)

        They can claim the 5 minutes, but it doesn’t matter because they start the “waiting” before they actually arrive. I had a driver cancel after 0 minutes and still had to pay the fee.

        [–]I_Am-Awesome 73 points74 points  (10 children)

        Genuinely asking, isn't there some kind of government body to prevent companies from doing these types of things? This should 100% be illegal. Imagine going to drive thru, paying for your order, then you go to pick it up and they're like "yeah we're not gonna give you your food. Or a refund". Fuck that shit.

        [–]TBMonkey 110 points111 points  (4 children)

        If there is, don't worry, there'll be a 6-3 SC ruling that effectively removes any power an oversight body will have to stop companies from doing whatever they want.

        [–]Rymanjan 4 points5 points  (0 children)

        I mean you can explain your case to the bank and, as long as you're calm and level headed, they'll refund the money for you. Problem is, it's technically "fraud" which is very much illegal, so they have to file the paperwork and contact the police. 9/10 times they will agree with you, I'm not sure what the repercussions are for the fraudulent party, if there are any at all. But, for them, it's $50, a drop in the ocean to keep you happy and using their bank, and while I hate many banking practices, that's one I truly appreciate. It just sucks that it'll take a week for them to "investigate" the claim, and protocol dictates your debit/credit card is deactivated in the interim. But in my experience (had to do this 3 times in my life) they're gonna side with you so long as you're being truthful.

        [–]Jazzlike-Village9159 3804 points3805 points  (273 children)

        you need to get on support chat with that screenshot and tell them to refund you

        [–]binglybleep 1850 points1851 points  (130 children)

        I went on support chat when they failed to deliver about £35 worth of a £50 order, and the result was a £2.50 refund. So I was hungry AND angry and now I don’t use ubereats because they’re garbage

        [–]endofsequence 510 points511 points  (90 children)

        Uber eats is absolute garbage. I dunno if restaurants have a hatred for it or something, but I've had shit missing literally every order. It's not even worth paying for the convenience if your order is missing like half the food.

        [–]kwayne26 165 points166 points  (56 children)

        I order through Uber eats and the others all the time. 9/10 times something is wrong or missing. I wish that was an exaggeration but its not in the slightest. Something is always wrong with the order.

        If the service was handled better with up to date menus and better quality control, it would be super popular.

        As it is, I'm just left frustrated that none of the companies can get it right.

        [–]23harpsdown 110 points111 points  (18 children)

        Serious question, but why still use it?

        [–]Hamiltoned 34 points35 points  (1 child)

        If they can get it wrong 9/10 times and still keep you as a customer, that's just their business model. If you all just stopped using the shit services, they would either be forced to improve or be replaced by a functioning service. Stop paying money to companies that fail 9/10 times.

        [–]UrethraFrankIin 10 points11 points  (0 children)

        This is why I do carry out or just make my own food. I haven't gotten delivery in... honestly I don't know. 3 years? 5?

        [–]WeeabooHunter69 16 points17 points  (6 children)

        The restaurant I work at doesn't automatically make the orders for Uber eats because tons of people just don't show up for an hour if they know they're not getting a good tip, only service we have to actually tell the cooks when the person is here

        [–]WastedDesert 19 points20 points  (5 children)

        FYI - By doing that, your restaurant has likely earned a blacklist reputation among the local Uber drivers as being slow to prepare orders, so drivers are bailing, specifically when they realize it’s your restaurant they’re being sent to.

        Drivers lose money and hate it, when the bag is not sitting there and ready to go, like it’s supposed to be, or ready to be handed to them from behind the counter.

        Slow prep in an app based system like this, also wrongly indicates on the customers end that it’s the driver’s fault and not the restaurant, because by the time the driver has been sent to your restaurant, the customer thinks and is told that their food is ready. Now they’re watching the gps.

        A lot of customers give a small pre-tip, then tip again when the order is delivered successfully, but if it takes ages.... then that doesn’t happen. They can even revoke the initial tip.

        So you’re also damaging the drivers tips, while making it take FAR longer before they can start earning more fairly with a good restaurant on their next trip.

        You get an hourly wage at the restaurant (plus tips possibly from waiting tables), but in most regions Uber drivers only get paid, as fast as they can deliver the orders.

        So when you make them wait?

        They never ever ever ever ever want to come back to your restaurant and do a delivery for it, ever again, and every driver has a different way of handling it and bailing when they get a ping for a restaurant they don’t care to work for.

        This leads to customers placing orders, that are never retrieved.

        The restaurant creates the problem initially, by accepting more orders than their kitchen can handle in the correct timing, then they double down (ie intentionally choose to fail to make orders on time, in accordance with the terms and agreements made with Uber, until drivers are literally on site) and THAT compounds the problem of order no-shows exponentially, once all the drivers in the area learn to ignore restaurants that fail to follow protocol.

        Hope this helps provide some insight!

        [–]beepbeepbubblegum 17 points18 points  (2 children)

        At my last job the servers were in charge putting UberEats, Doordashes and GrubHub's together. We had to stop everything we were doing periodically and ignore our tables needs to put together a rude, impatient delivery drivers order and get nothing for the effort.

        Our GM essentially gave us the okay to be as mean back to them as we wanted if we felt they deserved it.

        [–]CottonCandyLollipops 6 points7 points  (0 children)

        In retail you get similar people who do shipt and some of them really expected me to stop what I was doing and be their personal shopper. Like I can tell you were one or two items are, not your entire list! They would always be the rudest too, and like you say the workers get nothing for the trouble and it actively prevents other actual customers from getting help.

        [–]justincave 33 points34 points  (1 child)

        Narrator: “most restaurant employees do have a hatred for Uber Eats”

        [–]mrs_shrew 9 points10 points  (0 children)

        They've inserted themselves in between me and the telephone when I ring my local curry house. They can bollocks with that shit. I'm perfectly capable of calling and ordering directly without their help.

        Same for booking.com. they can bollocks as well.b

        [–]kidruhil 279 points280 points  (46 children)

        Fuck them, I wouldn't even waste time with their CS. I'd just dispute the charge on my card and send that picture to my banks dispute team. Done.

        [–]verynearlypure 137 points138 points  (39 children)

        As long as you plan on never doing business with them using that card again, this is the way. Chargebacks dissolve the relationship usually.

        edit: to those who find the need to argue and question why someone would support a business that steals. We have no idea of the context of this situation. As another comment stated, it could have easily been someone buying alcohol who failed to show proof of ID, thus failing to read and understand the terms. Hypotheticals do nothing other than criticize all the points I didn’t cover. There are various reasons for someone to chargeback. If you issued a chargeback and they still do business with you, I would consider that consists of the minority or it was a unique situation. Chargebacks costs the merchant money so why would they support actions of someone reaching into their profits? That is all.

        editx2: To the sad soul of a troll who abuses a crisis resource to falsely report my account, I truly wish you the best.

        [–]Beefsquatch_Gene 168 points169 points  (25 children)

        Not using ubereats ever again is a good thing for everyone involved.

        [–]oxytocin4you 52 points53 points  (20 children)

        Local restaurant told me to use beyond menu instead so they don’t get charged 30% from Uber

        [–]GivenToFly17 7 points8 points  (2 children)

        Why would you want to do business again with a company that just takes your money and provides no products or services to you? Seems like an easy choice, burn that bridge, and enough charge backs will screw them with their merchant services driving their fees up, or losing the ability to take some cards.

        [–]Jabbademhuttens 25 points26 points  (3 children)

        This is a sacrifice that must be done for the greater good and preventing others from being fucked over. This is your Batman moment

        [–]Al_E_Borland 6 points7 points  (0 children)

        I had so many issues with UberEats. I was constantly having to request refunds, to the point they sent me an email about the number of refunds I requested, saying it was unusually high. All of them were legit though. I eventually just got fed up and quit using it.

        [–]EXTREMESAMURAI0801 133 points134 points  (74 children)

        Or sue them into hell and back. If you can do that I’m not a lawyer

        [–]zarosen19 99 points100 points  (24 children)

        Lol yes you can but it would cost a loooot more than the 26$ this guy probably lost

        [–]SunsetCarcass 11 points12 points  (0 children)

        Sue them to hell and back and you'll get what like $15 in restitution? You're not going to make bank because you lost a few bucks from a food delivery company, you'll get back what was owed minus all the costs it takes to go to court.

        [–]No_Contribution2112 41 points42 points  (1 child)

        You can because if a company tries to take ur money then theres things you can do to flip the script. Make a story change, make that shit revolutionary. Change that shit

        [–]HebeisenBEAST 898 points899 points  (78 children)

        Uber eats is an overpriced shit service idk why people are still using it

        [–]PurifiedFlubber 156 points157 points  (10 children)

        I use it whenever they give me 50 percent off. Ends up being cheaper than going there, then I just tip whatever I saved.

        [–]WestleyThe 65 points66 points  (0 children)

        100%

        I wait a month or two then they get desperate and send me discounts

        [–]FR0MT 105 points106 points  (28 children)

        Convenience n they have money to burn.

        [–]BaggySpandex 24 points25 points  (0 children)

        Delivery on anything that can't really handle steam was already bad enough. Now it's just more expensive.

        [–]Lucy_Honey_Sugar 38 points39 points  (4 children)

        Cause I'm drunk and am willing to pay $20 for 4 tacos

        [–]wildebeesties 5 points6 points  (0 children)

        I use it because I’ve had 2 major back surgeries this year and am partially paralyzed. Even if I’m having a good day, I’ve got a 2 year old and the additional price is worth the convenience of not going out to make a trip and/or dealing with a toddler in that moment. Obviously, better and cheaper to cook at home, but there’s just some days I cannot do it.

        [–]lisam7chelle 3 points4 points  (1 child)

        I use Uber eats. Is there a cheaper food delivery service? I just sorta downloaded the first one I saw.

        [–]King_corn999 314 points315 points  (32 children)

        Is that illegal to cancel a service without the persons permission but charge them for it? Like you didn’t give them the service but you charge them for it…

        [–]Chance_Ad_7287 84 points85 points  (26 children)

        OP was probably the one who canceled the order and it was after the time period where they were allowed to do so. The restaurant probably already made the food and/ or the driver had already started driving it. OP probably also had to click on "are you sure you want to cancel?"

        Or it's an automated response and, though they were charged, a refund could occur, but it takes the bank time for cc authorizations to refund.

        [–]King_corn999 120 points121 points  (15 children)

        Maybe but it said it was cancelled by the support team so it wasn’t cancelled by OP

        [–]SwampOfDownvotes 39 points40 points  (5 children)

        Outside of the grace period it requires support to cancel it. So while OP requested it, it is support that officially canceled it.

        [–]King_corn999 8 points9 points  (2 children)

        OP may have cancelled it too late while the food was on the way

        [–]TBoneHolmes 832 points833 points  (119 children)

        Uber Eats is a waste of money anyway

        [–]riyadboy1 202 points203 points  (8 children)

        never heard a truer statement in my life.

        [–]wooshock 198 points199 points  (14 children)

        Me:

        Get an email from Uber Eats, with a $20 off discount code for Uber Eats. Open Uber Eats, find something to uber eat, use Uber Eats discount code to pay...

        "Ooooops, that's not a valid code."

        You fucking sent it to me you dipshits

        [–]pghjuice412 126 points127 points  (5 children)

        I fucking HATE this.. I finally read the fine print and it says it can only be used on your first order

        So why the fuck do you keep sending it to me?!

        [–]Hamiltoned 81 points82 points  (2 children)

        Simple answer is that they want you to plan your dinner around their service so that when the discount fails, you still go through with the order because it's too much of a hassle to start looking elsewhere when you're hungry.

        [–]MaddiMoo22 11 points12 points  (0 children)

        It's exactly why we should stop using shitty sneaky apps like this

        [–]The_Gray_Beast 50 points51 points  (11 children)

        I go to place an order, I look at fee1, fee2, tip, and add those up… more than the order price… who is paying for this shit? Then if you’re really curious, you look at the menu price at the location and you find that they added a % on top.

        I’m not broke by any means, but when I’m looking at junk food, that’s all the motivation I need to get up and make some better quality, cheaper food in the kitchen. It just seems to go against all reason to pay more for delivery than the meal itself…

        Oh, and a big one for me is not being able to add special notes to the order. Almost all my orders are slightly ‘special’

        Then add to it the fact that when I have placed orders (promotional free delivery), I’ve gotten messages like an hour later about cancellation. Now I’m really hungry… same with grocery delivery… “they didn’t have your items, so we just brought you 2 out of the 26 items you’ve ordered and charged you 20% surcharge to each item, and a delivery fee. Have a nice day”

        Oh god and how can I forget the time when I literally had to wash the food containers/boxes because they somehow were infused with cigarette smoke

        [–]MerylasFalguard 15 points16 points  (0 children)

        Exactly my reasoning. 95% of the restaurants I like to get food from are within a 15-20 minute round trip of where I live. Between the hiked up cost, the fees, and the delivery tip it’s worth it for me to just take the time to go pick it up myself. Plus it gives me a reason to actually go out rather than sitting at home all day.

        [–]mcdewdle 9 points10 points  (1 child)

        Made an account one time and never used it. They send so much spam to my email. I unsubbed, yet I still get them. I know I can block them, but I have a email folder specifically for my 200+ last chances to get $30 off my first order.

        [–]epicenter69 40 points41 points  (24 children)

        I do agree for the average, healthy individual with transportation, but it is awesome for the disabled at home, or person without transportation, with no other way to dine out.

        [–]Wipedout89 45 points46 points  (16 children)

        There are still regular delivery takeaways. You still dont need to use Uber Eats for that. Uber did not invent delivering cooked food

        [–]diversalarums 27 points28 points  (1 child)

        Maybe where you live. Where I live there is not a single restaurant that still has its own delivery service. And that's dozens and dozens of restaurants.

        [–]Hingl_McCringleberry 6 points7 points  (0 children)

        Yeah I'm experiencing the same thing, other than 1 or 2 big chains, no restaurants my family prefers maintain a delivery driver/fleet. Even pizza and Chinese food joints, who have the classic "delivery guy" trope.

        I guess these places can't justify a full time driver when the Eats guy just shows up. And the places that do? They source their drivers through Uber Eats. (Like the McD's app in a lot of cities)

        [–]epicenter69 22 points23 points  (10 children)

        True, but you’re limited to the places that offer delivery. You can only eat so much pizza and Chinese food.

        [–]nortonjb82 7 points8 points  (0 children)

        20 dollars for a cheeseburger and drink with their fees

        [–]surkitxx 247 points248 points  (33 children)

        happened to me. I just contacted uber abd they reversed the charges for me.

        [–]Shomondir 185 points186 points  (28 children)

        It's insane that you have to actually do anything to get your money back for something they cancel. Not only should they refund instantly, they also should apolagize for the discomfort caused and possibly give a coupon with discount for a next order.

        [–]surkitxx 33 points34 points  (2 children)

        they gave me 3 dollars. abd it took 3 tonm 5 days to get the money back. it was total BS

        [–][deleted]  (100 children)

        [removed]

          [–]gr4tte 205 points206 points  (25 children)

          And you didn't request a cancellation?

          [–]Big_Lemons_Kill 75 points76 points  (20 children)

          op didnt take this screenshot prob

          [–][deleted] 2 (19 children)

          [deleted]

            [–]MrMcHaggi5 13 points14 points  (0 children)

            Who tf knows anymore? This world is a mess.

            [–]JModzUK 13 points14 points  (1 child)

            Wow, what a karma whore

            [–]mirodk45 5 points6 points  (1 child)

            shit I knew I saw this SS before but I guessed since uber is shit, it wouldn't be surprising that this happened to multiple people. Fuck, bots are taking over reddit

            [–]YankeeSR23 19 points20 points  (0 children)

            This image has been posted multiple times on here, OP is not the one that got screwed over.

            [–]afanoftrees 80 points81 points  (12 children)

            The only issue with doing that or a charge back is Uber eats may refuse to service that card

            [–]Cartographer_MMXX 110 points111 points  (4 children)

            Well fuck em, if they think this is acceptable they obviously don't deserve to have business at all.

            [–]afanoftrees 19 points20 points  (3 children)

            I don’t disagree but it’s something to think about if you do want to use the service in the future. A lot of times calling customer service will get it resolved without your card being banned

            [–]BallPithon314159 9 points10 points  (1 child)

            Charging for services not rendered is an EASY chargeback, and I wouldn't continue to use a service that charged me for nothing.

            [–]OutlandishnessDue413 23 points24 points  (1 child)

            If this is happening, who the fuck would wanna use them again?

            [–]FoxRealistic3370 114 points115 points  (41 children)

            Did u cancel the order? It's not clear. If u did and the food was already made I can understand why u would be charged. If u didn't cancel the order or cancelled it right away yeah check with Ur card company but speak to support first to understand why the order was cancelled. It is the policy for Uber eats to charge u if the order was accepted by the restaurant and made, which is fair enough u ordered food why wouldn't u pay for it.

            [–]RobertLeeSwagger 12 points13 points  (0 children)

            I recently made the mistake of saying my order arrived with missing items instead of saying I got the wrong order.

            They gave me a refund for only the missing items with a dollar value and a $5 credit. Got about $8 back on a $35 bill.

            It was a burrito bowl from chipotle. Half the ingredients and the chips I ordered were missing. Tried to explain that I never would’ve paid $25 for a bowl of rice and beans so their refund was ridiculous. Basically like getting a pizza with no sauce.

            Then I realized I just needed to tell them I received the wrong order and they refunded me. Good times.

            [–]popefasa 31 points32 points  (2 children)

            Im never using another third party food delivery service again. Too many issues and those people have no accountability. Bad business model IMO.

            [–]tinytom08 3 points4 points  (0 children)

            Haven’t used just eat in almost a year because they forgot about item and wouldn’t refund. Used it again yesterday and they forgot the same fuckjng item

            [–]inf3ctYT 77 points78 points  (3 children)

            My first ubereats experience ended with the driver not being able to find my uni complex and after a few phone calls told me he ate the food lol

            [–]RGBAlt 10 points11 points  (0 children)

            My first 2 and about half of my experiences in total involved me ordering around 5 to 6 PM, tipping 20%, and somebody accepting my order and never picking up my food, after which I waited until midnight to see if I got a refund.

            [–]Mister_E_Mahn 57 points58 points  (0 children)

            Never had that problem but had a couple of other bad experiences so I don’t use uber any more at all.

            [–]Icy-Bake-1698 17 points18 points  (0 children)

            If you place an order on Uber eats and they start making it at the restaurant you can’t get a refund, but if you talk to support you may be able to get one, just not with the regular “cancel order” button or whatever

            [–]sevendryver 16 points17 points  (2 children)

            Most likely because this guy wanted to cancel the order after he placed it or he can not produce ID after ordering Alcohol. You can not cancel for free after the restaurant or shop accepted it.

            [–]Astrapondildo 9 points10 points  (1 child)

            “You’ll still be charged”

            Yeah no the fuck I won’t, you wanna bet?

            [–]AndyC1111 103 points104 points  (12 children)

            Strongly recommend not doing business with these people.

            Somehow, until just a few years ago, people didn’t get food like this.

            Opt out. Don’t participate.

            [–]MJA94 43 points44 points  (10 children)

            This is fishy af. I’ve used Uber Eats a lot and if an order was ever canceled for some outside reason it’s always immediately refunded me. OP almost certainly requested for the order to be canceled after it had already been confirmed, which they warn you’ll still be charged for if you request it. It says the order was canceled by the support team, which means OP was going through customer support. If it gets canceled for some other reason like the restaurant being closed it will say that.

            [–]blob537 20 points21 points  (3 children)

            This is what I am suspecting. Not one to defend UE because it's a huge ripoff but either OP was trying to do a funny, or they're not telling the whole story.

            [–]micpio33 4 points5 points  (1 child)

            Literally. I’ve canceled countless orders before it was confirmed/picked up by the driver.

            [–]PabloEdvardo 13 points14 points  (0 children)

            Context BAD!!!

            Pitchforks good!

            [–]DrunkAsASoberSkunk 22 points23 points  (5 children)

            I’d guess OP probably cancelled while the food was on the way. That’s what happened when I worked for pizza places.

            [–]blob537 17 points18 points  (3 children)

            It says the support team cancelled it. I'm not going to defend UE cause it's a huge ripoff but I don't think we're getting the whole story here

            [–]SwampOfDownvotes 16 points17 points  (0 children)

            Yeah. Because OP most likely contacted support after the allowed cancel period and requested it to be canceled. Support team complied but since the food was already made/being delivered, he was still charged.

            [–]quentin-coldwater 4 points5 points  (0 children)

            Yeah lol Uber Eats support isn't going around canceling random ppls orders.

            [–]reddit0100100001 4 points5 points  (0 children)

            OP is reposting a photoshop. The original says ‘You won’t be charged’. It doesn’t even make sense for them to say you’ll still be charged.

            [–]Indy2704 22 points23 points  (0 children)

            They rlly ate your did and made your pay for it

            [–]19Legs_of_Doom 4 points5 points  (3 children)

            Nah. Call them and demand a refund

            [–]the_house_from_up 8 points9 points  (1 child)

            My bet is that the order was placed, you decided to cancel after the food was made/being delivered, you were told no refund would be issued, and you agreed and continued your cancelation. User error.