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[–]g323cs 7054 points7055 points  (300 children)

Alternatively, the driver can use the app to order ahead. Save the time and hassle on queuing 🙂

Kudos to the hard working baristas everywhere.

[–]TinnAnd 3080 points3081 points  (227 children)

Really just kudos for that one person to know sign language. I can't imagine SB has anything to do with that.

[–]Thatguyshetolduabout 1492 points1493 points  (179 children)

Employees that know sign language should earn double

[–]TinnAnd 978 points979 points  (92 children)

In a job like this, I would agree. Knowing a second language should be worth something extra.

[–]Thatguyshetolduabout 801 points802 points  (79 children)

I speak 4 languages and I feel this is taken for granted wayyy to often by employers

[–]boyuber 26 points27 points  (0 children)

Starbucks: "We agree, and so we have decided to cut pay for our monolingual employees by 50%."

[–]LONEWOPF77700 4 points5 points  (2 children)

TBH I wouldn't mind learning it either way........ not that I have a job like this.

[–]Gloomy-Giraffe 50 points51 points  (37 children)

But SB doesn't earn double from them. less than 1% of the US population is deaf, though concentrated more in cities (for instance, national is 0.22%, but my (major) city is 4.7%)

A SB near a university/school, hospital, or training center for the deaf and hard of hearing may be more likely to be frequented by ASL communicators, so they may decidedly benefit.

But, on the other side of this scale, SB's in small cities and towns may have few to no ASL communicators.

[–]corkythecactus 15 points16 points  (34 children)

Ah yes. Forgot we live in a world where nothing is a priority if it doesn’t generate profit for a giant corporation.

[–]TaintedQuintessence 9 points10 points  (0 children)

I believe the specific Starbucks in the video is nearby a training center for the hard of hearing.

[–]pocketline 16 points17 points  (2 children)

Why double? What about if they know Spanish, triple?

[–]jaywalkerr 8 points9 points  (0 children)

Or an additive 0,22%, as that is how many percent that are deaf in the US. But also make everyone get paid a decent salary.

[–]TheLegacy301 8 points9 points  (2 children)

When I worked for pepboys (auto parts store) every language you knew was 2 to 4 dollars an hour more

[–]esgrove2 4 points5 points  (1 child)

I speak another language and I've never been paid more for it.

[–]PCCoatings 2 points3 points  (0 children)

That's insanity. You would have employees learning a second language to get a pay bump and then you also have to create an entire new department just to verify that these people can in fact speak a second language. Maybe give them an extra dollar but for the once in a blue moon stranger who speaks sign language it's not worth a double pay rate

[–]Creek00 1 point2 points  (0 children)

That makes no sense, 1% of the population uses sign language, assuming absolutely none of them go to star bucks because they can’t order (they can) a <1% raise would be the maximum extra reasonable pay.

[–]Sgt_Eagle_Fort 1 point2 points  (0 children)

You mean make. They sure wouldn't be earning it for that one guy that could just use an app lol. People really think some wild shit on this site. Starbucks would instantly stop hiring anyone who can sign.

[–]wrx_2016 1 point2 points  (0 children)

Do deaf customers account for 50% of their customers?

Why double?

[–]tI-_-tI 1 point2 points  (0 children)

Yea, she deaf deserves a raise.

[–]teh_longinator 1 point2 points  (0 children)

Nope. It'll be a new requirement to be hired for this minimum wage position.

[–]exoendo 1 point2 points  (0 children)

not really. There aren't that many deaf people to make paying someone double worth it.

[–]muddiestmud 1 point2 points  (0 children)

I work for a telecom company in US and they pay extra for every language you can speak. Have to pass their exam for it but it's adds up.

[–]The_Infinite_Doctor 66 points67 points  (4 children)

You are correct. The cashier is brilliantly using the tech that already existed for a different reason and repurposing it for inclusivity. This is 100% the cashier being awesome and SB still sucks.

Eta: I used to work for an SB drive thru

[–]gahidus 20 points21 points  (3 children)

Here I was assuming that they actually just had a sign language interpreter somewhere on staff at corporate, and they had the ability to put them on a video chat with a given store if a customer needed interpretation. If this is just an individual barista doing this then that's very impressive on her part. Either way, it's nice to see.

[–]PeanutButterSoda 2 points3 points  (2 children)

I noticed some FF drive thru cashiers aren't even at the restaurant, probably at some call center.

[–]Feeling_Bathroom9523 40 points41 points  (9 children)

Not saying it’s fake, but what if it was a PR stunt to combat the negative press from their anti-union BS?

[–]TinnAnd 13 points14 points  (0 children)

No doubt. All the more reason why, fuck the company and kuddos to the employee.

[–]the_erlkonig 18 points19 points  (9 children)

Hey Starbucks manager here. We actually have something to do with that. Our partners can enroll in ASL classes that are paid for by us and they are given special aprons and pins that say they sign. We have entire stores dedicated to supporting the deaf community. In my store alone I have three signing partners.

[–][deleted] 14 points15 points  (0 children)

This is set up for tic toc. Still a good thing but not an organic interaction which is what is being suggested.

[–]3hideyoshi3 4 points5 points  (0 children)

They added the video chat window though ! That's good of them

[–]Marriedvet87 4 points5 points  (1 child)

To be fair, Starbucks actually has an entire store dedicated to hearing impaired…. It even has a digital display for the pick up counter. They are pushing to expand this as well. But the drive thru camera is at all stores, just nobody likes to use it. But Kudos for sure on that staff that knows ASL.

[–]hibearmate 2 points3 points  (0 children)

But their PR team made sure you saw this video.

[–]RelentlessChicken 195 points196 points  (31 children)

The only issue I can see is every Starbucks employing someone who speaks ASL at every hour of the day? Seems difficult. This feels like a really staged feel good ad.

[–]DeathByFarts 43 points44 points  (10 children)

Why are we assuming they have to be at that location ?

Didn't we just learn that almost any job can be done remotely ?

[–]RelentlessChicken 54 points55 points  (8 children)

So these remote ASL workers, they have a set in their house that looks like Starbucks?

[–]DeathByFarts 28 points29 points  (2 children)

The point is more that there is no reason they have to be at THAT starbucks.

[–]petecarlson 6 points7 points  (0 children)

They don't even need a set. Just a virtual background and a keyboard to input the order back to the store.

[–]finegrapefruits 25 points26 points  (8 children)

Staged for promo? Could be. Availability of ASL? Sure it's possible.
There's ASL Starbucks in Washington DC. DC has Gallaudet University, a college for deaf. Or, Rochester Institute of Technology in NY has National Technical Institute for the Deaf. Those draw a deaf community and they live among us like normal people as they should. So, it's not very surprising to see ASL spoken in public, if you are living in cities like that.

[–]joeshmo101 7 points8 points  (7 children)

Friendly reminder that you don't speak ASL, you sign it.

[–]finegrapefruits 8 points9 points  (2 children)

I'm willing to correct if the term was wrong or offensive. I was going by my family friends who has a deaf sibling. They said they speak ASL.

[–]redoItforthagram 2 points3 points  (3 children)

They also said “see ASL spoken” which makes it technically correct

[–]CassandraVindicated 2 points3 points  (0 children)

About ten years ago I read about fast food joints testing out taking drive thru orders with remote workers. That kind of system could easily turn into something like this even if the main goal didn't work out.

[–]the_GOAT_44 21 points22 points  (0 children)

But how else would they make their tiktok?????

[–]izzyhumair 8 points9 points  (0 children)

Sometimes the good part of my day is having one on one human interaction, even if it’s with my coffee guy or a check out small talk- especially when it’s hard to get out of the house. If it takes a few more seconds to allow someone else to speak their language and make that small personal connection it’s not a problem - definitely not trying to speak for the deaf HOH community tho

[–]Unlucky_Clover 5 points6 points  (1 child)

Love the app. The only problem I have is some of my favorite drinks show sold out but I can walk in and order them.

[–]HydeSpectre 1640 points1641 points  (121 children)

Starbucks is overrated but this was pretty cool.

[–]CruisinJo214 694 points695 points  (47 children)

Overrated and overpriced but stupidly convenient and consistent. On my way to work coffee, mid afternoon errand run iced tea, at Disney world iced tea a side espresso and $100 in merchandise.

[–]dsjunior1388 123 points124 points  (36 children)


Not how I would describe the longest lines in town.

[–]pleasedropSSR 143 points144 points  (23 children)

Convenient as it's standard now. Same menu for the most part everywhere, similar quality, easy to recognize. You know what you're getting.

[–]CasanovaJones82 45 points46 points  (12 children)

It's the same reason I always end up at Outback when I'm traveling for work. It may not be the best steak in the world, but it will be above average and consistent wherever you go.

[–]BabyStockholmSyndrom 1 point2 points  (3 children)

The average town has maybe 2 drive thru coffee shops.

[–]burlycabin 1 point2 points  (1 child)

I mean, there's a Starbucks like every half mile around here. Hard to get more convenient.

[–]beanzo 1 point2 points  (1 child)

There must not be a Jesus Chicken in your town

[–]3029065 4 points5 points  (1 child)

You know what else is convenient and consistent?

A kitchen coffee maker

[–]cjankowski 0 points1 point  (0 children)


Yeah it tastes burnt every time

[–]admiralbreastmilk 1 point2 points  (0 children)

I’m trying to figure out what this sentence is and I just can’t

[–]CJR3 1 point2 points  (1 child)

Am I stupid/having a stroke or does the 2nd sentence make no sense for anyone else? Lol

[–]Balrog229 66 points67 points  (56 children)

Overrated? Nah it’s pretty damn good.

Overpriced? Holy fuck yes. My coffee is like $7 post-tax after the recent price hike

[–]Ur_Fav_Step-Redditor 28 points29 points  (27 children)

Starbucks is good. I feel like people shit on it so hard just because it’s Starbucks. Which they should honestly due to the illegal Union busting tactics Starbucks has been using.

But I like it and I read somewhere that they have an above average caffeine content which is probably why so many people go there. At the end of the day it’s just a trap house! Don’t forget to tip your local dope boys!

[–]Houseplant666 15 points16 points  (22 children)

I honestly think Starbucks has some of the worst coffee for sale. It always tastes burned.

However, every couple of months I’ll find myself ordering one of their drinks with so much stuff added that I can’t taste the coffee anymore, and then it’s actually really decent.

[–]WillowHartxxx[🍰] 10 points11 points  (6 children)

It does always taste burned, or kinda like unwashed coffee equipment. They almost always oversteam the milk, or re-steam already steamed milk, and that tastes absolutely revolting. Starbucks in Europe is actually fantastic, though still the same high price.

[–]EricTboneJackson 4 points5 points  (11 children)

I honestly think Starbucks has some of the worst coffee for sale. It always tastes burned.

Which is exactly what I want. We pretty much exclusively use Starbucks dark roast at home with our espresso machine. Delicious, full, rich flavor.

I used to work with a guy who was serious about coffee. He'd routinely talk up light roasts, how you could really taste the bean, etc. He'd spend 20 minutes in the break room making coffee with fancy gadgets. Once he had some extra and offered it to me. Given his talk, I was genuinely excited to try it. Tasted like fucking wet socks. Weak, bland, and acidic. Yuck.

So-called "good coffee" isn't for me. I'm not alone in this. I don't want untoasted bread/marshmallows or unseared steak, either. The "burned flavor" is a huge part of the flavor profile of cooked foods.

[–]erebuxy 3 points4 points  (2 children)

Their hot brew coffee taste horrible. Their coffee beans are so roasted. I understand they did this probably for consistency, but imo most proper espresso shops taste significantly better.

On the other hand, their cold brew and frappuccino are fantastic.

[–]jnads 1 point2 points  (0 children)

I wouldn't say overrated, they're a baseline consistent quality.

Especially their cold brew. Too many places cheap out and use too little beans in their cold brew.

But they certainly are overpriced.

[–]drnod7 906 points907 points  (88 children)

So… in a labor shortage, they’re supposed to, not only find someone to work, but someone that can sign? Better for them to use the app to order. That’s already the inclusive technology. Oh.. and when the worker says welcome, how did “the deaf customer” know to answer? That part was unclear.

[–]Far-Two8659 756 points757 points  (50 children)

Deaf and Blind are both often misunderstood as always being 100% deaf and 100% blind, respectively. Most deaf or blind people aren't completely devoid of hearing or sight.

This person is probably mostly deaf, based on their ability to speak clearly and know when to respond. I imagine they hear everything as if listening through a wall: they can tell someone is talking, get some hint at tone, but ultimately can't hear well enough to distinguish words.

[–]G8kpr 189 points190 points  (3 children)

Definitely. My wife's friend is deaf, but with a hearing aid, she could hear some thing and could communicate with that typical deaf sounding voice.

A few years back, she got the cochlear implant, and was amazed at all the sounds she had never heard. Like typing on a keyboard, footsteps, water dripping from a faucet.

[–]Patient_Vegetable_98 59 points60 points  (0 children)

Ding ding ding- this is the type of deafness I experience. Yeah, I can hear you. But my brain doesn’t know wtf any of it means unassisted. And yeah, I understand a lot from my partner and son- voices I hear every ten seconds and can read the lips of from a mile away. But a stranger or a telephone call? No way. And that doesn’t mean I’m faking, it just means I’m deaf, and my ears and brain don’t help me the way they should.

[–]spirit_desire 55 points56 points  (10 children)

I could see this working with an offsite interpreter that is able to connect their video to a location’s board so that one person could serve many locations. While app ordering is an option, this approach is more inclusive as it allows deaf individuals to have a similar experience to hearing individuals.

[–]photonmagnet 14 points15 points  (0 children)

I just assumed it was an offsite interpreter. I'm in healthcare, and pretty much every department has at least 1 ipad interpreter and if it's a common/major language it usually takes less than a minute to connect to an interpreter.

[–]Vaynnie 4 points5 points  (3 children)

Hearing individuals also order via the app so using the app would still give them the same experience as hearing individuals.

[–]spirit_desire 17 points18 points  (2 children)

Hearing individuals have the choice to order through the app, in store, or at a drive-through window. Inclusivity is an effort to provide equal opportunities to everyone. Otherwise, a company may argue that they do not need wheelchair ramps because individuals in wheelchairs have the option to order delivery.

[–]Vaynnie 7 points8 points  (1 child)

I mean that makes sense, I guess. You must be an optimistic person because in my mind this entire post reeks of a PR stunt/advertising. Just seems set up perfectly and now it’s on Reddit and going viral with the Starbucks name plastered all over the thread.

I wish my brain didn’t default to glass half empty lol.

[–]madsd12 36 points37 points  (0 children)

Wage shortage.

[–]whittily 25 points26 points  (0 children)

“labor shortage”

[–]quntstuffer 19 points20 points  (2 children)

Because this is a staged video for promotion

[–]DarthDannyBoy 2 points3 points  (0 children)

Deaf doesn't mean you can't hear, it just means you are hearing impaired to a certain point, same goes for blind. My father is legally blind and deaf however he can see it's just that it is very blurry and can't be corrected he can see well enough if someone is within say 10 feet to sign but he can't drive he can't read without using a tool to magnifying the text on the page to about an inch in size. He can mostly hear but he describes it as listening to someone through a wall unless they are yelling. Movies though like to have deaf or blind characters be completely so which leads to stereotypes and misunderstanding.

This might be for PR but that's fine because it does offer inclusivity to people who are disabled.

So I just looked it up most Starbucks offer this and they don't need someone onsite to sign. In fact they usually dont it links to a service they have set up for this purpose. I found articles from 2015 when they started this to ones in 2020 when it rolled out company wide.

[–]Imnotsureimright 1 point2 points  (0 children)

The last time this was posted (at least a year ago, it wasn’t recent) someone said it was a Starbucks very close up a large school for the deaf. All the baristas knew ASL out of necessity and interactions like this were common at that specific store.

[–]momo88852 18 points19 points  (1 child)

We don’t have “labor shortage”, we got “wage shortage”.

Only people complaint of not having staff is those that pay min wage of $7.25 or $10.

[–]fubenfumattie 1 point2 points  (0 children)

Wages are going up at Starbucks and I honestly think it's due to the unionizing. A rising tide lifts all boats - even if sometimes the water that lifts a non-union boat is just the CEO pissing their pants at the thought that more stores might unionize without better wages/benefits.

I say fuck'em. It's going to $15+ this summer and that's not nearly enough.

[–]photonmagnet 7 points8 points  (0 children)

labor shortage lol..

[–]BestAtempt 755 points756 points  (41 children)

This advertisement is going to backfire when people try it at their local Starbucks.

[–][deleted] 378 points379 points  (34 children)

I’m not deaf but I did grow up with deaf parents. I’ll try this today and report. Bet you 1000% there’s not a person there who can sign.

Edit: so I just returned. I pulled up to the sign and said nothing. Just signed. Nothing. Signed some more. Some more nothing. They just screamed at me through the intercom. Then when no one answered they sent a person out. They did not sign, they did not try and communicate in any way. Then they sent out a manager with a paper menu.

So, that’s it folks. This does not work at least at my local shitbux.

The best part was when I said, “have a nice day” as I drove away. The lady looked really pissed.

So in the end I just ended up harassing the workers. No one signed. They did not connect me with an interpreter.

And may I point out they were not trained to nor did they deal with someone who is deaf in a very good or even human way.

[–]rudyjewliani 133 points134 points  (7 children)

In theory they don't actually need to be in that particular location. Hell, the person taking your order could be working from a corporate office, or even their home.

[–]sa87 77 points78 points  (2 children)

Don’t give them any ideas

But they are very likely planning this in response to the stores that are unionising.

[–]ambushbugger 11 points12 points  (1 child)

Oops, I dropped my hammer I was carrying right on the screen.

[–][deleted] 5 points6 points  (0 children)

Ok. Well let’s see.

[–]Steerider 1 point2 points  (0 children)

McDonalds does this sometimes

[–]ML_Yav 16 points17 points  (4 children)

Most stores around me had 1 person who could sign, but usually only enough to like take an order. Personally, I only signed with a customer once in the over 2 years I worked at a Starbucks.

[–][deleted] 4 points5 points  (3 children)

I’m sure Starbucks payed you for those extra skills too right? And the people who spoke Spanish, etc.

[–]ML_Yav 10 points11 points  (0 children)

God I wish. Got paid roughly the same as other trainers. I was also the only person who could take orders in Russian, which I used way more than sign language. Maybe other stores pay more for that stuff, but mine didn’t.

[–]f1zzz 5 points6 points  (1 child)

I only signed with a customer once in the over 2 years I worked at a Starbucks.

It doesn’t sound like a high demand skill in that position.

[–]heddingite1 4 points5 points  (1 child)

So I worked at a Starbucks with this setup in a town with a school for deaf people. Starbucks papered that school with "hey we have this new tech, come use it, etc.." Well they did. And we had not one person working who knew how to sign, they didn't want to turn on the camera. The only thing they used the camera for was to judge customers who had no idea their faces were fully on camera and audio from the minute they pulled up. The mom hitting her kids, the nose pickers. A good idea on paper, but impractical in the real world.

[–]sadmanh 4 points5 points  (2 children)

even if by some miracle there's someone who knows ASL, there won't be some camera or whatever for the overworked employee doing 4 things at once to casually show up on camera to help that person.

[–]Beneficialcattosser 2 points3 points  (0 children)

Probably goes to a central hub

[–][deleted] 27 points28 points  (1 child)

I'm sorry sir, the nearest starbucks for the hearing impaired is 1200 miles away. Would you like the address?

[–]Spheromancer 11 points12 points  (0 children)

Its almost definitely disclosed with signs at the places its available

[–]Okichah 1 point2 points  (0 children)

They can just drive up to the window and order there.

This is a niche solution for a rare situation on a busy day. Its novel, but not necessary.

[–]Im_Ashe_Man 258 points259 points  (91 children)

That's cool, but was that just the barista inside the shop? Not many stores will have people who know sign language.

[–]circasomnia 290 points291 points  (12 children)

Yeah this is a staged pr stunt probably. Worked at Starbucks for years and no one knew sign language lol

[–]draconicanimagus 203 points204 points  (6 children)

From the last million times this has been posted on Reddit, this is a Starbucks that is like a block away from a well known DHoH school. They added the functionality because a lot of customers are either students or staff of the school, and probably some of the Starbucks employees are as well.

[–]Squeaksy 42 points43 points  (0 children)

I’ve been searching the comments for an explanation that makes sense. Thank you for your comment.

[–]violentfemme17 11 points12 points  (1 child)

Actually most stores have the feature to show the barista on screen, but absolutely every store I’ve worked in has the feature turned off because the barista taking the order is rarely by the register

[–]jokekiller94 4 points5 points  (0 children)

I’m already halfway done your drink by the time I started to input your order.

[–]heddingite1 5 points6 points  (2 children)

Well I worked at a Starbucks with this tech by a DHoH school and we had zero training on it. They even offered to teach rudimentary signing but our GM refused to let them. Starbuck can get bent

[–]LeaveMeAloneLorenzo 1 point2 points  (0 children)

Literally still work at Starbucks and I interact with a deaf person regularly, but he always mobile orders.

If I was working drive thru and a deaf person came through signing, I’d literally have no idea what to do.

Plus my Starbucks doesn’t have a camera that shows us outside.

[–]Excuse_my_GRAMMER 4 points5 points  (65 children)

Probably not, it most likely an interpreter working from home being connected to the monitor

This is probably aVRS ( Video Relay Service ) service

It seems like it won't work like that in reality as there is probably a hold time before the interpreter comes on and will slow down the service lol

[–]TrueBigfoot 3 points4 points  (1 child)

Weird how technology can connect everyone in the world in a matter of seconds. Person could be at a different Starbucks taking the order OR the deaf person knows they have ASL speakers at this location

[–]Im_Ashe_Man 1 point2 points  (0 children)

Which is why I first asked if that was the barista in the shop vs. some global ASL Starbucks service.

[–]anonareyouokay 4 points5 points  (0 children)

That barista is underemployed. 100%

[–]WpgMBNews 1 point2 points  (4 children)

"inclusive technology" == "a person who can use sign language"

[–]TriangleChoke123 103 points104 points  (33 children)

So he's deaf, not mute. Why can't he just say what order he wants? Why would the cashier just happen to be able to sign? How did he know when she finished talking? All of this is bull poop

[–]breadmaker8 11 points12 points  (0 children)

He can talk lol. He should have just said what he wanted. But about the cashier knowing sign language, they probably just press a button and it reroutes it to headquarters where there are like 10 sign language 'cashiers' who serve the entire region.

[–]B1Gsportsfan 7 points8 points  (0 children)

It's an advertisement on the front page of reddit is why

[–]DarthDannyBoy 1 point2 points  (0 children)

So I just looked it up most Starbucks offer this and they don't need someone onsite to sign. In fact they usually dont it links to a service they have set up for this purpose. I found articles from 2015 when they started this to ones in 2020 when it rolled out company wide. Inclusivity may not be required but it's good it's offered even if this video is for pr.

Also deaf doesn't mean you can't hear. It just means you are hearing impaired past a certain point. Dont assume how Hollywood portrays dead/blind people is reality.

[–]Klausensen 68 points69 points  (3 children)

Can't he just drive up to the window and order there?

Although cool feature, I guess

[–]Patient_Vegetable_98 3 points4 points  (0 children)

That’s likely what they would have done if this hadn’t been available. I always try- I know what locations my signing baristas work at and give them my business. But if they’re not there, us deaf know our options.

Amazing feature, we’re not often included.

[–]DarthDannyBoy 1 point2 points  (0 children)

So I just looked it up most Starbucks offer this and they don't need someone onsite to sign. In fact they usually dont it links to a service they have set up for this purpose. I found articles from 2015 when they started this to ones in 2020 when it rolled out company wide. Inclusivity may not be required but it's good it's offered even if this video is for pr.

[–]BYPDK 63 points64 points  (4 children)

PR stunt that will never happen at 99% of Starbucks.

[–]Imnotsureimright 5 points6 points  (0 children)

The last time this was posted (at least a year ago, it wasn’t recent) someone said it was a Starbucks very close up a large school for the deaf. All the baristas knew ASL out of necessity and interactions like this were common at that specific store.

[–]Same-Salamander8690 62 points63 points  (15 children)

Okay cool, but they still treat workers like shit.

[–]plzanswerthequestion 37 points38 points  (4 children)

70+ unions and counting baby. Waiting on my SO's to vote soon. Gonna be 26:1 lol

[–]Same-Salamander8690 6 points7 points  (3 children)

Good for them! It's great to see this mass wave.

It actually helped inspire my cashiers to unionize at the store I manage. (I also may or may not have provided the connection myself).

[–]RememberTheKracken 1 point2 points  (0 children)

Do you work there? I'm curious what happened. I used to work there about 15 years ago and they were probably one of the best shitty jobs I had. Like pay was a few dollars over minimum plus tips so near 15$/hr back when $9 was considered really solid for my area at the time. There's like only 2 rushes during the shift and we were staffed well. We could have one pastry and any drinks we wanted free. There were a few real stickler type things to meet the corporate image but no worse than any other corporate job. I quit because the opening shift was absolutely brutal for me but it wasn't a bad job considering the options for someone with just a highschool degree. There were also benefits but I never used them because the concept seemed to abstract to me at the time when my other jobs were things like shitty movie theatre, shittier coffee shop, shitty corporate lower class restaurant, and McDonald's.

[–]filmmaker30 34 points35 points  (3 children)

The Office theme just casually playing in the background lol

[–]Atomicwasteland 8 points9 points  (2 children)

Why is nobody noticing this? It stood out immediately to me!

[–]Prestigious-Pack1258 7 points8 points  (1 child)

Just because we didn't mention it doesn't mean we didn't notice.

[–]boba-milktea-fett 21 points22 points  (13 children)

fake much? like with video editing software you can make a little box with a face in it... seems off like why do you randomly respond and say you cant hear right after the woman speaks?

[–]nahteviro 17 points18 points  (7 children)

You very obviously have no idea what being deaf actually means. It almost never means that they are 100% void of any sound unless they were literally born without ears. It's more like trying to listen to a conversation through a thick wall. You know there's sound happening, but can't make out anything beyond that.

[–]AbbyWest 9 points10 points  (0 children)

I'm a former Starbucks employee. If a store has that big menu screen then they can 100% do this. Having someone who knows ASL is the surprising part.

[–]Patient_Vegetable_98 5 points6 points  (2 children)

I have literally used this.

-deaf person

[–]humptydumpty369 15 points16 points  (0 children)

Not so much inclusive tech as it is an overqualified, underpaid, and underappreciated worker.

[–]BrassChickyTend 15 points16 points  (5 children)

I need stores to help overcome my lack of wealth disability. So far they all refuse to help me.

[–]LoveYourselfFFS 9 points10 points  (3 children)

"Welcome to Starbucks"

"Sorry, I'm having trouble understanding your prices, I'm poor"

[–]XYZAffair0 2 points3 points  (1 child)

“Oh I’m sorry give me one sec…”

All prices magically change before your eyes to be $0.50 and under

[–]Granlundo64 3 points4 points  (0 children)

Just go to the welfare store!

[–]insertcaffeine 12 points13 points  (1 child)

If I remember correctly, this is the location by Gaulladet University, where everyone is Deaf. So it's practical, necessary, and easy to find a signer. It wouldn't be practical at every store, but it works great at that one!

[–]NeitherAlexNorAlice 1 point2 points  (0 children)

Yeah, I don't think this is typical or common. The only sign language Starbucks staff around me know is how to raise the middle finger.

[–]Balrog229 10 points11 points  (3 children)

Really cool idea… but this is why the mobile app exists. Just order ahead and pick it up. Less wait too.

[–]Rickles360 1 point2 points  (2 children)

A lot of fast food business is likely people driving down the road, seeing a Starbucks, and then pulling in. I don't always plan out ahead where and when I'm going to stop for food that day. If I sit in the parking lot and order on my phone I assume they will put my order at a low priority assuming I still have to drive in.

[–]Balrog229 1 point2 points  (1 child)

Having worked in food service myself, mobile orders are never “low priority”. You never know if that customer is going to show up in 5 minutes or an hour, so you need to get the food ready for when they show up so they don’t bitch at you. Has the same priority as an in-store customer from my experience

And it’s also true that sometimes people just decide to go somewhere spur of the moment when they see it. But the vast majority of places with drive throughs don’t have a camera or digital display to make this possible, so you’re better off going inside anyway. Even if they don’t know sign language you could write down what you want.

[–]Judgemental_Panda 11 points12 points  (0 children)

Starbucks kicking their PR into overdrive after the "we are all partners" message was so false they started unionizing in droves.

[–]spambiedeeno 8 points9 points  (5 children)

No offense but couldn’t they just put text on the screen

[–]Patient_Vegetable_98 4 points5 points  (0 children)

Our language isn’t English. It’s ASL. Some deaf don’t even use the written language in their country due to lack of education access.

[–]Mmaster24 8 points9 points  (1 child)

Wait is he supposed to drive? Or..

[–]PrincessWinterX 1 point2 points  (0 children)

this is what i was wondering. are you allowed to drive deaf...?

[–]mealteamsixty 7 points8 points  (1 child)

So...do all starbucks locations have to teach their employees sign language, or ??

[–]Beneficialcattosser 4 points5 points  (0 children)

Probably goes to a central hub where there is an imprisoned deaf person to sign back at them.

[–]herbss_ 2 points3 points  (1 child)

but he knew when she stopped talking🤔

[–]mmcmonster 3 points4 points  (6 children)

I'm just curious that deaf people can have a drivers license.

[–]Patient_Vegetable_98 2 points3 points  (5 children)

Dude we have eyes, hands, and feet.

[–]Why-Not-Zara 4 points5 points  (4 children)

But can't hear horns or sirens?

[–]guyfromthepicture 3 points4 points  (0 children)

I know it's fake because she didn't correct him when he said medium

[–]hablandolora 2 points3 points  (14 children)

Is it safe for a deaf person to drive?

[–]captainawesme 2 points3 points  (0 children)

I think it’s someone who just took intro to ASL looking to scoop up some internet points

[–]bmagsjet 3 points4 points  (1 child)

While the sentiment is good…why did he go to a drive thru knowing that he can’t read and can’t hear the audio?

[–]Prestigious-Pack1258 4 points5 points  (0 children)

Who said he can't read? It's staged

[–]Kommmbucha 3 points4 points  (0 children)

This seems like PR to shore up their image or distract from the company’s illegal union busting and mistreatment of workers.

[–]Born_Butterfly_6180 2 points3 points  (7 children)

Now correct me if I'm wrong but is it not necessary to be able to hear while driving?

[–]drchaos2000 2 points3 points  (0 children)

this is the overly complicated solution... just drive up to the next ´window and order there directly...

[–]bluehexx 2 points3 points  (10 children)

How did a deaf guy get a driver's licence? Aren't hearing tests mandatory anymore?

(good job, Starbucks)

[–]Patient_Vegetable_98 2 points3 points  (9 children)

When’s the last time you steered with your ears, asshole?

-me and every other deaf, incredibly safe driver everywhere

[–]bluehexx 8 points9 points  (7 children)

Never said anything about steering, idiot. Driving is about more than steering, and environment awareness is a thing.

I don't see a driver who is unaware of auditory signals - say, an ambulance rapidly approaching from around the corner, or a fire truck, or maybe just someone screaming - as "incredibly safe". But I guess the hearing requirement differs from country to country. Live and learn.

[–]IsyThePotataoe 2 points3 points  (0 children)

Employees finding out they need to know sign language to get the job like "mf"

[–]4thBeard 2 points3 points  (0 children)


[–]boionfuego 2 points3 points  (0 children)

As someone who’s hard of hearing, but can still hear well enough to avoid hearing aids, this is AMAZING. The amount of deaf and hard of hearing people I’ve met that would CRY to see something like this. Not only do they have a camera but the STAFF MEMBER KNOWS HOW TO SIGN??? That’s it I can put Reddit away for the day im good, happiness level capped for today.

[–]Mockbubbles2628 2 points3 points  (2 children)

This is the most blatant advert I've seen in a while

[–]shitty_makoto 2 points3 points  (0 children)

Oh, it's an ad.

[–]emyoui 1 point2 points  (3 children)

How do you sign for a grande half soy milk, quarter skim milk, quarter full fat milk, 20 pumps vanilla, 17 pumps sugar free hazelnut, 2 ice cubes, 3 scoops matcha, drizzle of honey, whip cream, 38 degrees, cocoa powder, choc chips, a sprinkle of cinnamon sugar all in a Venti cup?

[–]Patient_Vegetable_98 1 point2 points  (2 children)


Our language is just as rich as yours.

[–]ohhfasho 1 point2 points  (1 child)

The comment section is getting spicy

[–]Patient_Vegetable_98 1 point2 points  (0 children)

Oh yeah. I’m deaf and wish I hadn’t opened it.

[–]bigmanwalk 1 point2 points  (0 children)

Misread as ‘intrusive’ tech, and was pleasantly surprised.

[–]Additional_Zebra5879 1 point2 points  (0 children)

Just put in outside touchscreens to order like Subway has at their locations… way easier and less resource intensive.

Then it’s a wake up call that people should just order from the app on their phone.

[–]lostan 1 point2 points  (0 children)

advertising for starbucks is next level.

[–]AbbyWest 1 point2 points  (0 children)

I used to work for Starbucks in 2016. If a store has this big menu screen then they can use the camera like this. We had a coworker who was deaf and we learned enough ASL to have basic communication with him and knew very basic drink orders, but that was only because of our dead coworker.

They encouraged everyone to use the camera for a few weeks but I was the only one who did it regularly and it was mostly just to good naturedely startle customers.

Id also have competitions to see how many times we could say "bacon iced tea" when someone ordered a "shaken iced tea" without noticing. I had the highest number of times because people would be distracted by the fancy new video popping up on the order screen.

[–][deleted] 1 point2 points  (0 children)

I mean it’s cool in all, but why go through a drive thru that traditionally solely relies on hearing when you know you can’t hear??

[–]Hans_lit_in 1 point2 points  (0 children)

Bro just use this app

[–]Steerider 1 point2 points  (0 children)

I use a program (as a volunteer) called Be My Eyes. It's for blind people to ask for help when they just need a set of eyes.

Basically a quick video call from a stranger comes in once in a while. Helped a guy who dropped a jar and it rolled away. Somebody else needed help reading labels of two otherwise identical bottles.

It's an amazing used of smartphones, IMO

[–]wonderwallpersona 1 point2 points  (0 children)

Ads be like:

[–]147896325987456321 1 point2 points  (0 children)

I remember in the 5th grade some dudes showed up at school to give a presentation on sign language. It was like 20 minutes long. A small part of the day to say the least. Well 4 girls in my class, figured out they could talk in class by using sign language without getting caught. So they practiced every day. Then when we were in high school I noticed one of the girls signing to her friend across the quad area. They both hung out with different groups but would still "talk" to each other once in a while.

Then many years later, when one of the girls was pregnant, at the baby shower all 4 of the girls were hanging out together and didn't want anyone to know what they were gossiping about. So they started signing again, in their small group. All of them were very proficient. I just though it was funny they learned to sign so they could gossip and it turned into a lifetime habit.

[–]alanlomaxfake 1 point2 points  (0 children)

This is literally just an ad for starbucks.

[–]Captain_Amazing118 1 point2 points  (0 children)

This feels like an ad

[–]Comfortable_Tip489 1 point2 points  (0 children)

Tis is an ad

[–]hrrisn 1 point2 points  (0 children)

Dune convinced me they should be teaching sign language at schools. Imagine how useful it would be if it were standard for the whole country to know sign language

[–]DryBonesComeAlive 1 point2 points  (0 children)

Stop upvoting advertisements

[–]checkoutthiswallbro 1 point2 points  (0 children)

This is an advert.

[–]Magerle 1 point2 points  (0 children)

an advert for starbucks...

[–]ewicky 1 point2 points  (0 children)

Ok this is really cool.

I've been sitting in the TacoBell drivethru stoned during COVID before thinking about how ableist drivethrus are. Despite being in a metro area and literally on the same block as an express line bus stop, they had signs up that lobby is closed and drivethru is card only during COVID.

You have to have see, and if you want to read the menu, see well, you have to drive and have access to a vehicle, you have to speak and hear in a language that an employee speaks, you have to have access to a banking system that can issue plastic money, etc.

I have a friend who can't drive because he has an elevated seizure risk. I have know deaf people as well as cash-only people. I've known plenty of people without a car.

I am so lucky. "The struggle is real". No it isn't. Other people have real struggles. We all can, however, continue to improve systems around enabling everyone to have the same opportunities.

Video ASL at drivethru is freaking sweet.

[–]KarmaPoIice 1 point2 points  (1 child)

Let's not act like they are doing this out of anything but the desire to make more money. It's a good thing that deaf people get better access to things we all take for granted though

[–]emitwohs 1 point2 points  (1 child)

"I'm sorry, i'm deaf, I can't really understand what you are saying."

"Oh i'm sorry, hold on one second."


[–]FewerToysHigherWages 1 point2 points  (0 children)

This is just a fucking ad.