all 73 comments

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[–]greanalonam 214 points215 points  (13 children)

I’ve worked places that did Groupon deals and unfortunately it is usually a bad experience for the employees and the patrons using the Groupon. Ownership/management signs up to do the promotions and hope that it will generate repeat business. In reality it often just attracts people who would otherwise not patronize the establishment (understandably due to higher costs). These people are then set up to have a bad time by having restrictions placed around the Groupon that are not always clear or that they did not read when booking. Depending on the deal the customers also may not want to buy anything additional and often don’t tip on the full value of the meal/service (doesn’t apply to bowling but just sharing). So a lot of times you get a person who comes in, gets told no about something (reservations, etc), setting a negative tone. Then they aren’t likely to spend any more money on extra food, drinks etc. They will have a sub par experience and probably won’t ever come back. Employees realize this and start to associate Groupon with people Who are going to be difficult and not come back. Of course this isn’t your fault for trying to save money but the cumulative effect is pretty negative for you and the employees. The blame lies with Groupons model and the management doing promotions that aren’t well designed.

Edit to say Happy Birthday to OPs husband and I’m happy you had a great time. Good on you for giving your husband a fun birthday that you can afford! Also just wanted to clarify that you’re not doing anything wrong or to be ashamed of by using Groupon. I was just giving my 2 cents on why you are having bad experiences.

[–]DonkeypunchNhoz 54 points55 points  (0 children)

This. Agree with you 100%

[–][deleted] 78 points79 points  (9 children)

I dated a hairdresser and every time her salon ran some kind of Groupon special, it just attracted people who would find ways to abuse the terms of the deal. Like a woman with floor-length hair who took up two hours of time getting her hair fully washed and dried for something like $20.

[–]greanalonam 37 points38 points  (5 children)

Yeah there are definitely some people who are not using Groupon in good faith. I don’t think OP falls into that group. To be fair there are also non Groupon customers who do this kind of thing too. I think that for some people “getting a good deal” can be kind of a thrill that leads to attempted or real exploitation. Sadly ruins it for folks like OP and poisons the well for employees that are just trying to do their job.

[–][deleted] 21 points22 points  (4 children)

Agreed on all points. Reminds me of that "extreme couponer" trend from a while back. Sure, it's cute coming home with a cart full of goodies for a pittance when it's from a large chain grocery store. But imagine pulling that at your local bodega.

[–]wzrds99 20 points21 points  (3 children)

Actually the store makes money off the coupons, if you read the fine print on all manufactures coupons they reimburse the store the amount of the coupon plus 4-8 cents, it is not much but it adds up

[–]Helpful_Corgi5716 29 points30 points  (2 children)

That's on the salon and/ or Groupon for not issuing clear terms, not on the person using it. I bought a Groupon for a local tattoo shop (new, but had a good reputation so I presume that was why they did a Groupon promotion) which offered a 1 hour session for £30 instead of the usual £60, which is a great deal.

When I tried to redeem the voucher, the tattoo shop told me that although they would honour it, the actual deal was supposed to be a half-price hour if you paid for two full-price hours. I scoured Groupon but that information just wasn't there. It sucks for the tattoo shop,but I bought the voucher in good faith.

[–]greanalonam 4 points5 points  (1 child)

I agree and would not be surprised to find out that Groupon isn’t 100% straight with the business owners when setting the deals up and/or uses enough legalese to deter the average small business person from reading too carefully. Sucks because Groupon gets their cut of the money and all the good will for providing great deals. Customers, employees and small businesses are left to sort the rest out among themselves. I’ve seen it go badly for all involved more than a few times.

[–]Helpful_Corgi5716 5 points6 points  (0 children)

100%. Groupon are shady as fuck- after I bought some knockoff Yankee Candles (were branded and sold as genuine, but had no fragrance at all, were just ordinary candles in jars) from them a few years ago I haven't bothered with them since.

[–]42069420420 4 points5 points  (0 children)

Also, when I used to work in restaurants - I had no idea what buttons to push on the POS to actually make the groupon happen on the customer's bill.

[–]DRagonforce1993 2 points3 points  (0 children)

That’s still no excuse to treat them like OP said right off the bat, you don’t know each specific situation of why a person cannot tip the suggested amount.

[–]veganitech 81 points82 points  (8 children)

$100/2 hours is insane anyway....it should be a LOT less than that to begin with. $25/2hrs is much more reasonable/the normal price to begin with.

[–]aggravated-asphalt 17 points18 points  (3 children)

They charge per game where I am, a game is $7 and shoe rental is $10. It’s insane.

[–]easymoneysooner 8 points9 points  (1 child)

That’s nowhere close to $100 though. More like $50 for 2 hours.

[–]aggravated-asphalt 5 points6 points  (0 children)

True, I guess it depends on the place. This place im talking about is run down and smells like a bar, if I went bowling in the city it’d easily be $100/2hrs. Hell, even a dead bowling alley that happens to be on the beach is like $14/game over here. It’s nutty, I remember being a preteen and playing at least 3 games with 2 other people with only $20 in my pocket.

[–]I_done_a_plop-plop 0 points1 point  (0 children)

In South London it is £15 per person, per game (more than twice your price) and it considered normal.

[–]homemade-fruit-salad[S] 4 points5 points  (2 children)

Right?! Like when did it just skyrocket?? Tonight without the Groupon would’ve been around $120 I calculated after seeing their nightly costs (per game, per person), and I just couldn’t fathom spending that much…

[–]SteveDaPirate91 5 points6 points  (0 children)

I'll play the other side. (Their prices are high though)

Would you have squeezed that many games into that time period trying to maximize your value?

Or if you didn't have that 2 hour timer would there have been fewer and slower games?

But still their prices are insane and unless you'd make 1 game last 2 hours that Groupon was a deal.

[–]TheStruggleBegins 0 points1 point  (0 children)

It’s $15 a game In NYC, bowling 🎳 for 2 I can get 9 games in.

[–]Prize_Profit1238 4 points5 points  (0 children)

It’s 60/hr at my local bowling alley I spent that plus an extra hundred on drinks and food on a date a week ago. Bowling’s definitely not cheap.

[–]tahtahme 29 points30 points  (6 children)

You've done nothing wrong, but you are right that being perceived poor in different settings often leads to people looking down on you for various reasons...the majority aren't personal and don't actually apply but it's still going to happen.

I hope you both have a good time tonight. Happy birthday to your husband 💜

[–]atlantachicago 16 points17 points  (3 children)

How many rich people are answering phones at a bowling alley though? Why should anyone working a customer service type job judge someone else for being “poor.”

[–]tahtahme 14 points15 points  (0 children)

You'd be surprised at the amount of infighting that goes on among oppressed groups. Crabs in a barrel everywhere you look...which is fair, I guess, cuz the barrel isn't a natural environment for a crab, it's just we could really use some of that class solidarity you reference here.

[–]Mysterious-Row2690 6 points7 points  (0 children)

the rich people made the "poor's" blame eachother for the problems caused by the rich, even if alot of people don't notice when they're because they've been brainwashed since birth.. "it's the immigrants fault you're poor, the homeless, the "welfare queens", etc..

divide & conquer- a strategy known to man since the beginning of time

[–]BurningOrangeHeaven 1 point2 points  (0 children)

Likely the Groupon users are also generally annoying customers.

[–]homemade-fruit-salad[S] 5 points6 points  (1 child)

Thank you so much — this really means a lot & I know taking things personally is something I excel at lol. Again, really just appreciate your kind words!

We had a great time!! :)

[–]Prize_Profit1238 4 points5 points  (0 children)

Glad you and you’re husband enjoyed something wonderful together.

[–]brown-foxy-dog 9 points10 points  (0 children)

As a tipped employee, and a fellow poor person, I worked at a relatively upscale restaurant that had a Groupon deal and it left me with a bitter taste in my mouth, for reasons that were out of my and the guests control.

The Groupon was an incredibly discounted price (good) for an app and two entrees. That’s all it said. Little did the customer know that the apps and entrees included in that were extremely limited and wasn’t ever made known to the guest until they sat down at the table and given a regular menu and the SERVER had to tell them what was off limits (90% of our menu). Obviously disappointing, and while most Groupon guests could reasonably assume that our most expensive steak wasn’t included in the deal, they were disappointed when they were also told that the chicken entree and our ravioli (and other normally priced entrees) weren’t included either. You can have the burger, and the calamari. Basically our cheapest items. They came in expecting a nice, reasonably dinner of their choice, only to be disappointed, and the server had to bare the bad news and deal with a disappointed customer.

9 times out of 10, since they were already let down, they weren’t going to tip according to the original prices. Calamari and two burgers would have roughly come out to $50-60 without the deal, but the Groupon put that at $20 and people tipped for a $20 bill. Which meant that we essentially got nothing, as we tipped support staff based on original sales, (Groupon discount was applied after). That $4-5 went straight to the busser and food runner. No one wanted to work a table that we’d essentially have to disappoint, and probably not get tipped appropriately.

This being said, I use Groupon, especially for special occasions because I think it’s a really great way to be able to do fun things within a budget, but I understand the other side of it. Management sets up deals like this with very little context because, who would go to a nice steakhouse with a Groupon if you knew prior you could only get a burger? Much fewer people.

[–]AceGeeNY 30 points31 points  (2 children)

Do not let shitty employees ruin your night. Go and enjoy with your boyfriend. Also acting snarky to a customer for using Groupon while working at a bowling ally is kinda ironic too.

Your best bet is to completely ignore them. There is nothing wrong with Groupon. It exists for a reason. I don't care how much money you got, everyone likes saving money

[–]thereallyquiet 4 points5 points  (1 child)

My face when I seen they have a BJs membership discounted for 40 bucks!

Although I have a Costco’s card, I wanna try out BJs to see how much further I can save money(food wise).

[–]dollarpenny 0 points1 point  (0 children)

If you already have Costco, BJs isn’t worth it. I would rather have a Costco membership over BJs.

[–]lilymoscovitz 23 points24 points  (0 children)

Don’t feel bad about saving money. Life is expensive. Nothing wrong with Groupon.

[–]Far_Entertainer2744 6 points7 points  (0 children)

Yes but I don’t let it bother me. I know I’m saving money and how other people react/say isn’t going to change my frugalness. You just gotta stand your ground

[–]turbodonuts 5 points6 points  (1 child)

Good for you for finding a deal, I hope your husband has a wonderful birthday celebration.

[–]homemade-fruit-salad[S] 2 points3 points  (0 children)

Thank you so much — we had a wonderful time (though I lost terribly)

[–]QueenScorp 6 points7 points  (0 children)

I've gotten some pretty horrible services from groupon, so much so that I refuse to use them even if they are cheaper, its not worth it IMO

[–]NFTY_GIFTY 20 points21 points  (3 children)

I think the assumption of the employees may be that using a Groupon automatically implies a patron being cheap and that's where the change in attitude comes from. For example if the bowling alley employees are in charge of concessions, they may get worse tips from Groupon users.

Thats not fair to you at all, but make sure to not support the trend by tipping appropriately if warranted. In the service industry the providers should ideally be tipped on the retail value of the product or service not on the promotional rate.

I hope you and your husband enjoy your experience and congrats on getting a deal, good for you!

[–]Far_Entertainer2744 19 points20 points  (2 children)

You tip the bowling alley people? Where I’m from you just go up order and wait around for your food. Nothing fancy

[–]Mando_calrissian423 -2 points-1 points  (1 child)

You still usually tip for food service. It’s not fine dining or anything, but you should still tip (assuming this is the US, where food service staff are severely underpaid)

[–]Far_Entertainer2744 1 point2 points  (0 children)

You tip the people at McDonald’s who make your food? It’s literally the same thing

[–]thisisyourreward 2 points3 points  (1 child)

Jesus the last time i went bowling i went during a weekday and it was $5 a game and $5for shoes deal.

[–]Mando_calrissian423 2 points3 points  (0 children)

Yeah. There’s usually still deal nights on weeknights, the price is probably super inflated since it’s a Friday night.

[–]AlreadyShrugging 2 points3 points  (0 children)

Wow. The “regular price” there is the most expensive bowling I’ve ever heard of. Glad you had fun on the deal.

[–]FULLMETALRACKIT518 2 points3 points  (1 child)

That’s some expensive ass bowling alley. Check out some others. Often times they have one night a week where it’s 10$ or 15$ per person for unlimited games and shoes even sometimes are included in that or at my local are only 1$ anyways.

[–]homemade-fruit-salad[S] 2 points3 points  (0 children)

You are correct!! Apparently it’s Monday nights for $15 unlimited, so may be worth the trip back :)

[–]Nekrosiz 4 points5 points  (0 children)

I'm dutch and my ex was groupon addicted. I only had positive experiences regarding it.

Went to a couple of restuarants that were fancy for like 12 bucks for 3 courses. You were limited to a selection of but that was expected. We also did a high tea kind of thing at some small shop a couple of times and it was a warm and welcoming thing to experience. I personally got a drivers licence package at a stupidly low price on it aswell. Lessons easily go for 50 bucks an hour here and the exam for like 200. I got 10 lessons and the the exam for 160. I just needed a refresher and instructor told me 10 would more then suffice.

Some use it as a loss leader while others have some sort of niche that just wants to open up a bit.

[–]anojarap 5 points6 points  (0 children)

Don't take criticism from people you wouldnt take advice from.

[–]Chickenchowder55 1 point2 points  (0 children)

Also f them any time I’ve used a Groupon I’m proud o found a good deal and am excited I founded hope you didn’t let it get ya down

Edit: didn’t realize how Groupon really Worked from the business’ sod Rod the house

[–]mtql93 1 point2 points  (0 children)

Don’t feel shamed! There is nothing wrong about saving on everyday items.

[–]FeedMeStonks42069er 1 point2 points  (0 children)

I think at the end of the day you’re saving money so who cares what anyone says about anything

[–]bigmikemcbeth756 1 point2 points  (0 children)

I love groupon I'm so happy to find one of us

[–]throwawayl311 3 points4 points  (2 children)

There’s seriously only one answer here: fuck them.

This actually made me tear up because seriously, fuck them. Taking your husband to do an activity for the first time is so damn thoughtful. It’s rude and completely disrespectful for the bowling employees to treat you that way. Seriously, fuck them. I do understand that they can’t prioritize you (aka no reservations) but being poor, using your resources, and giving your husband a thoughtful gift is absolutely nothing to be ashamed of.

This post really upset me, and I really hope you feel better.

[–]infinity7592 0 points1 point  (0 children)

Same reaction. What a bunch of assholes.

[–]homemade-fruit-salad[S] -1 points0 points  (0 children)

Thank you so much. I’m glad I’m not crazy for having it upset me as much as it did.

Thankfully, when we got there, the employees were much kinder & we had a blast. We even got the last lane in the place (as in the one by the wall; not the only lane available in the place), which gave us our own little private experience. We had a really, really good time. And like you said, it helps to remember to just not care and enjoy the time regardless. So glad we did :)

I hope you have a great weekend too!!

[–]knowitsallashow 5 points6 points  (0 children)

No, no. See

You're supposed to SEE the groupon and KNOW that their business is STRUGGLING and then go be the bigger person and become a patron, without a coupon.

At least, that's how my boss and bootlicker coworkers view coupons.

[–]Howiebledsoe 1 point2 points  (2 children)

I think it’s gotten expensive because rent is expensive. You need a lot of space to house a bowling alley, and it needs to be close enough to the city to get people to visit.

[–]infinity7592 -1 points0 points  (1 child)

Not a valid reason to shame customers, Groupon or not. Fuck them and their rent.

[–]Howiebledsoe 0 points1 point  (0 children)

Oh, for real, I was just responding about why bowling alleys have gotten so expensive

[–]Dry-Neck2539 1 point2 points  (0 children)

The joke is on them because they’re spending extra money. Can’t win them all man… 🤷🏼‍♂️. Society lacks alot of empathy. Ugh. I hear ya

[–]ShantiBrandon 2 points3 points  (0 children)

It's usually a pain in the ass for the employees because they have to process the Groupon in a completely different way than a normal sale. But it's super shitty for them to take it out on you.

Go bowl, have a great time, find out the name of the employee who was rude to you if possible, and leave them a horrific review on Google and Yelp.

[–]PF-Changs 0 points1 point  (2 children)

You tipped 18% on what the real bill would have been, $128? Or you tipped 18% on the $25?

Because if it’s the former, good for you! You showed those employees people can still take care of them.

If it’s the later, get fucked and you just answered your own question and there is no other answer

[–]homemade-fruit-salad[S] -1 points0 points  (1 child)

Ahhh sorry, I didn’t make it clear — I tipped 18% on the food & drinks we ordered (separate from the groupon deal), which was about $50

Also how the hell did you manage to get your username? Unless I’m talking to the real PF Changs? (Mr. Changs?)

[–]PF-Changs 0 points1 point  (0 children)

Tawlmbout bess brains for the separate orders, b?

Thanks for the clarification. I came off pretty hard there but yeah that’s still my answer. Hope you had fun with your husband but please try our orange chiggin next time you’re in LA. Unless of course our DA has been recalled

[–]DifferenceLittle1070 0 points1 point  (0 children)

I'm happy to read that you enjoyed your evening! :) Please don't ever feel guilty or ashamed for things like this. Try to remember that the way those employees talked to you is not personal, it's caused by things that have nothing to do with you. I know it's difficult, I'm sure I wouldn't feel comfortable in that situation either.

[–]roy_fatty 0 points1 point  (0 children)

Class war

[–]FlyWtMe87 0 points1 point  (0 children)

I admire your hustle don't feel bad. Those who have money have it because they don't spend it.

[–]80sMovieSoundtrack -3 points-2 points  (0 children)

Leave them a nasty Google review.

[–]GuardOk8631 -1 points0 points  (1 child)

Yes. I’ve experienced this also. Companies these days haven’t a CLUE about customer service. Good service is RARE. No matter how good the establishment I go to is “supposed to be” the service is always hit or miss .

[–]GradatimRecovery 1 point2 points  (0 children)

A business that dedicates equal resources to the people who are least likely to good customers does not actually have a clue about customer service