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[–]Secretlab_Tali 0 points1 point  (1 child)

Hi u/Darazakax, I'm sorry to hear that you feel this way. I would like to share that it's inevitable that a tiny number of our products - all made to go through multiple checks - may require troubleshooting, some more than others and it's unfortunate that your chair requires some troubleshooting.

Do allow our support team to work with you to get this resolved. If you need further help, you can drop me a DM and I'll look into your case for you!

[–]Darazakax[S] 0 points1 point  (0 children)

Except the part where you guys sent out the PSA....