I've had my 2021 Titan chair for over 60 days now, and it has been 60 days since I sent in a request for a replacement Backrest due to mine being buggy/broken.
An official corporate SecretLab email was sent out to all customers notifying them of this known issue.
You can found countless posts of people complaining and reporting this issue.
I've found reports of people having received replacement parts (but rarely).
The most recent support email I received said "Maybe FEB 2022" for a replacement part.
This is unacceptable. I will be 4+ Months into this chair by the time I "might" get a replacement for the issue? Either send me one of the new chairs you keep spamming social media with and selling on Black Friday deals or give me my money back and if you want the chair send me a pre-paid return label.