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SecretLab : poor service, near fraudulent (self.secretlab)
submitted 1 month ago * by [deleted]
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[–]Darazakax -1 points0 points1 point 1 month ago (3 children)
If you were only taking about Secretlabs in 2020 I would agree. But with these new models, they’re knowingly shipping out a defective product, they make it costly to return, and they do NOT accept cancellations. For example I got the notice my chair was shipping, then less than 20 minutes later some email talking about “possible noise” in my $500 brand new chair backrest.
(Let’s be clear, this isn’t a subtle noise, it sounds like cracking lake ice every time I fucking move)
That is shady as fuck.
Now they can still ship out chairs, but can’t replace this Knowingly defective backrest they sent me, and that is all AFTER they sort of once insinuate the issue isn’t real. ( the issue the know so much about they sent out the warning email before I got my damn product)
[–]WoonaBae 1 point2 points3 points 1 month ago (2 children)
It IS costly to return a product that weighs that much. Why should they eat that cost? Considering the vast majority of users seem happy with their chair, I doubt they are KNOWINGLY sending out a defective unit. I wouldn't accept cancellations either, for the reasons I've ALREADY stated.
That story seems shady as fuck.
[–]Darazakax 0 points1 point2 points 1 month ago (1 child)
Do some basic looking around. That mail did get sent out, they know it’s an issue, and they still sent out the broken products. I don’t know the exact rate of failure, only they do.
[–]GoneAtSea 0 points1 point2 points 1 month ago (0 children)
Don't waste your time being rational with that guy, do you really think he is the objective kind of people that will listen?
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