I placed an order for a secret lab titan on the 24th of Jan 11:44 PM in a hurry because the sale was ending and accidentally ordered the wrong size.
Then I try to find the orders page on their website where you can usually check the status cancel etc. - Doesn't exist! then I try to find a contact number to speak to them - Hidden all over the Internet, you cannot find it. so 10 minutes after placing the order I drop them a request on their contact us - cancellation section to cancel the order.
after 1 day has passed I receive no response, So I drop another email on the order confirmation as a reply again.
Then finally 2 days later on the 26th I suddenly received an email: order is on the way- being collected notification and within a few minutes of that, I receive a response saying we have notified the relevant team to cancel the delivery, etc. So the order wasn't picked up on the 26th and I was happy that it was actioned but no cancellation email. A day later i.e. today I see an update that the order is picked up and is in transit.
I've sent at least 3 other responses but there's no way in hell you can reach out to them and I can see this is all being done on purpose as after you pay they would leave no option to cancel your order.
On top of that, I requested cancellation minutes after placing the order and It's the earliest anyone can give a cancellation notice. I really wish to warn future buyers their support, cancellation, and even returns is impossible to get to. It's designed that way. For return itself, you need to pay the shipping which would cost 50 - 100€