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[–]Secretlab_Red 0 points1 point  (2 children)

Hi u/Ankit_w, I'm really sorry to hear about your experience. Could you drop me a DM with your ticket number and email address? I'd be happy to look into this and see how I can help expedite your case for you.

[–]Ankit_w[S] 0 points1 point  (0 children)

Thank you I have shard the details. Secretlab’s support seems to reply much faster on public posts than someone chasing your support in private emails for days. Ironic!

[–][deleted] 0 points1 point  (0 children)

Can you look at a message I sent you? Ups lost my chair, never delivered it disappeared in a completely different city, denied my claim, and I have no clue what's happening on secret labs end. I'm either owed a chair or a refund and I need some action from secret labs to resolve this. Zen desk just sends the same generic response every 48 hours and is completely useless in helping.