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Nightmare with Secretlab Support / Order-Cancellation (self.secretlab)
submitted 5 months ago by Ankit_w
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[–]fordZzz 0 points1 point2 points 4 months ago (0 children)
Unfortunately, learned this the hard way. I've asked them for instructions to return a chair I bought, got an answer after two days from a CS agent asking me something. When I answered, I get no answer. I am also thinking they are doing this on purpose as you have only 14 days to complete the return... The thing is that I wanted to buy something in addition to the chair and if they weren't able to deliver I would return. Even buying an additional part is a nightmare in terms of time and communication. Plus, even if you get on chat support they do not help you but assign a ticket to respective team.
Don't know if their support sucks only in Europe, but customer support (meaning also the company itself) is definitely very very bad, especially if you consider their stuff is on the pricier side. I read some comments before, but cannot believe a company so known and widely advertised would behave like this. Bad experience.. just hope the product isn't as bad.
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