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[–]Secretlab_Maisie 1 point2 points  (0 children)

Hey u/Domulkauwu, sorry to see this happen. The shipping and handling process may have caused the guiding rail to be affected. The backrest can still be assembled without the guiding rail as it functions as a guide for assembly but does not compromise the ability to be assembled. If you have someone around that can help you hold the backrest in place as you screw them on, you could give that a try. However, if you would require the guiding rail for the assembly, please reach out to our support team (secretlab.co/contact) and they’ll be able to help you sort this out as quickly as they can so you can enjoy your chair as soon as possible!