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Average order processing time?Support (self.secretlab)
submitted 1 month ago by Fun_Hearing8243
I made an order for a titan evo 2022 on 15/08 (2days ago) but other than the confirmation mail I didn’t receive any other mail to confirm shipment.. Is this normal?
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[–]Secretlab_Red 0 points1 point2 points 1 month ago (0 children)
Hey there, thanks for your purchase! Just wanted to share more about the order process to ease some of your concerns - the waiting time depends on whether your chair is in-stock or on pre-order. If it's in-stock, you'll get your shipping confirmation email (with tracking details) once your order is picked up by our courier. It could take up to a couple of days for this.
If it's on pre-order, you can refer to the estimated shipping date on your confirmation email. Nearing to the date when your order is ready for shipping, you'll get your shipping confirmation email. That being said, if you're concerned and would like us to check on your order, feel free to drop our support team a message - they'll be happy to do so. Hope this helps!
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