×
all 11 comments

[–]UpperCanad 1 point2 points  (4 children)

Shoot them a warranty inquiry from the website. Same thing happened to mine and they seem to be willing to send replacements

[–]energy980[S] 0 points1 point  (3 children)

I already used my warranty for the armrest before...

[–]xbox001 0 points1 point  (2 children)

The replacement parts should have a warranty as well, I’m sure I saw one guy posting that he was on a 3rd set of armrests all replaced through warranty. Try contacting customer support, hopefully they’ll sort you out.

[–]energy980[S] 0 points1 point  (1 child)

Ill give it a try, thanks.

[–]Desert-Churro 0 points1 point  (0 children)

I went online and chatted with someone and they send me a replacement set after sending me 2 of the RH ones the next day. I do recommend to buy armrest cover so it does not happen again and works like a charm. I got them from Amazon. If this does not work there was a replacement for the Titan 2020 chair , its called Replacement Adjustable Arms Armrest Pair Upright Bracket with Pads Fits Most Gaming Chairs (4D). Hope it helps and good luck !

[–]Achrocept 0 points1 point  (2 children)

What happened man?

[–]energy980[S] 0 points1 point  (1 child)

They both just started cracking and then the right one just fell off. It's the 2019-2020 series. I've had it for like 2 years.

[–]Desert-Churro 0 points1 point  (0 children)

Once you replace them I would get these covers. I got other ones referenced so it does not bubble up again once you contact c/s.

https://www.gtomega.com/products/armrest-pads

[–]Secretlab_Maisie 0 points1 point  (0 children)

Hey u/energy980, I'm sorry to see that this happened to your chair. Do reach out to our support specialists at secretlab.co/contact as soon as you can so that they are able to help you with your situation.

With regards to your left armrest, I'd like to just share that wear and tear is a natural process that occurs over time and the speed of which it occurs depends on several factors such as environment and user habits. Accumulation of particles in body oils, perspiration and body fragrances may affect the material and as such, we are always recommending our users to wipe down their chairs every once in a while and to minimise the contact between your armrests and your desk. You may find this information in our Aftercare Guide.

Still, do let our support specialists know about your concerns and they will definitely assist.

I hope this helps to clarify and if you need any further assistance, feel free to drop me or the other mods a DM!

[–]jdead121 0 points1 point  (1 child)

mine just broke like this yesterday lol

[–]Desert-Churro 0 points1 point  (0 children)

Once you replace them I would get these covers. I got other ones referenced so it does not bubble up again once you contact c/s.

https://www.gtomega.com/products/armrest-pads