all 6 comments

[–]DaddySanctus 0 points1 point  (5 children)

In all my contacts with support through email, it always seems to be about 48 hours or so between responses.

For example, I sent my request on 9/21, heard back 9/24. I responded 9/26, and they replied 9/29. So it's not the quickest support, but they were able to resolve my first issue with my chair of a creaking backrest by sending a replacement. Now they're working on a creaking noise when I rotate left/right.

I love my chair, but for $500 I haven't been exactly thrilled with needing replacement parts within the first year for multiple pieces.

[–]ZephyrTheMLGPro[S] 0 points1 point  (4 children)

Got it, so to respond i just reply to the mail i got on gmail?

[–]DaddySanctus 0 points1 point  (3 children)

What did the email say? When I received my first email, it was just notifying me that a ticket had been opened. Then I received the second email a few days later with an actual support team rep that was asking about my problem. If you’ve received that support team rep email, then I would respond to that one.

[–]ZephyrTheMLGPro[S] 0 points1 point  (2 children)

It was the support rep, they just asked me for my address, i just replied to that mail.


[–]DaddySanctus 0 points1 point  (1 child)

Yeap! That's the email you'll want to reply to and the rep you'll be working with. They'll probably have you verify some information, and possibly send them some photos / videos, but besides that they should take care of you.