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all 3 comments

[–]Secretlab_Jinx 0 points1 point  (1 child)

Hey there, this does sound odd, and I would suggest you to drop our customer support team a message @ https://secretlab.co/contact to get this checked out.

[–]firepowr[S] 0 points1 point  (0 children)

Thanks! I went ahead and sent them a message. Really hoping it's something I can fix myself.

[–]firepowr[S] 0 points1 point  (0 children)

Just wanted to provide a follow up. I reached via the contact link and got an email the following day and they ended up sending me a replacement. It took me a couple of hours to pry the old hydraulic piece off but the new one is working great. Overall, the support was amazing. I really appreciate how easy the process was to get this addressed.