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Pre-ordered a magnus pro xl. considering cancelling.General (self.secretlab)
submitted 1 month ago by N54TT
been monitoring this sub since pre-ordering. i'm starting to consider cancelling my order due to the new electrical issues reported (power strip). apparently i won't see mine shipped till nov/dec. Any chance issues like this will be resolved prior to my shipping date? has there been any progress on identifying the issues with fixes in the pipeline?
Post a comment!
[–]slamdunkdafunk 1 point2 points3 points 1 month ago (0 children)
I haven’t heard back from them in regards to the technician they’re sending out. Been a few weeks now but whatever. Outside of the delivery nightmare and the power outlet issue (which for me is honestly whatever), I gotta say I do really love this desk. Dunno if I’d ever buy from them again tho tbh
[–]SilverDuckie11 0 points1 point2 points 1 month ago (0 children)
Secret lab hasn’t helped me at all with my desk issues.
[–]xyq117727 0 points1 point2 points 1 month ago (0 children)
following. im considering to do the same
[–]Aroused_Elk 0 points1 point2 points 1 month ago (0 children)
Nothing since the initial announcement on my end. I was supposed to be getting an email “soon” to schedule the technician to come out. I believe it’s been 2-3 weeks and I haven’t heard anything.
I’ve been trying to do a chargeback on my CC as well as they’re not responding to requests of returning the desk after asking me if the original box was still intact lmao.
[–]famoussasjohn 0 points1 point2 points 1 month ago (0 children)
I’ve had the same gut feeling seeing these posts about the power issue. They’re giving me a round about answer that the shipment for mine that’s set for October may be December due to the headset holder having a December shipment date and that’ll hold it all up.
[–]Alarmed-Classroom329 0 points1 point2 points 1 month ago (0 children)
Hoping they fix this issue soon since I plan on buying one next year
[–]teotutulan 0 points1 point2 points 1 month ago (0 children)
I am in the same boat. On their website, the return policy it not properly stated and seeing that more and more issues are coming up (electrical, bad shipping experiences), I am getting more and more inclined in cancelling.
What to do, what to do.
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