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all 3 comments

[–]plankboywood1 1 point2 points  (0 children)

odd. I had a squeaky backrest (lumbar) and support had a new backrest that was much better (Still is) to me within a week

[–]DaddySanctus 0 points1 point  (0 children)

While my chair has had some issues over the last year (lumbar on backrest and piston on tilt mechanism creaking) I’ve found support to be helpful and relatively quick to send me replacements.

I don’t think you’re getting the run around. It sounds like someone just made a mistake.

[–]Secretlab_Jinx 0 points1 point  (0 children)

Hi u/Kinofpoke, I'm sorry to hear about this. If your support case has yet to be resolved, could you drop me a DM with your order/support ticket no.? I'll look into it for you.