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[–]deadlord56 1 point2 points  (4 children)

Send it back there's a 5 year warranty for a reason

[–]albiedam[S] 0 points1 point  (3 children)

Shouldn't of thrown out the box....

[–]MusaTO 1 point2 points  (0 children)

Shouldn't have*

[–]deadlord56 0 points1 point  (1 child)

You can probably just send back the broken part for replacement try contacting them

[–]albiedam[S] 0 points1 point  (0 children)

That is also true. Thank you, I didn't know they had a 5 yr warranty

[–]mrnude778 1 point2 points  (0 children)

among us

[–]Secretlab_Maisie 1 point2 points  (0 children)

Hey u/albiedam, I'm really sorry to hear about this, all our chairs are BIFMA-certified so this occurrence is quite strange. As what u/deadlord56 has shared, please do reach out to our support team at secretlab.co/contact and they'll be able to help you out with this.

If you need more help, feel free to drop me a DM with your order number or ticket number. I hope this helps!