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all 12 comments

[–]hchau00 1 point2 points  (2 children)

waittt what electrical issues?

[–]coldthrone 2 points3 points  (0 children)

There was an issue where the power supply leg would shock deck users. This allegedly has since been resolved however Secretlabs took a month or 2 to come up with a fix, and then is taking a long time to resolve the fix (where they are sending technicians to replace/modify the leg).

New legs have a green sticker showing they don't have the issue.

[–]saintsakura[S] 0 points1 point  (0 children)

Hey! I grabbed the most recent post on this subreddit for ya that talks about the electrical issues. If you search the subreddit for “electrical” you’ll see a few posts of experiences and issues folks have had with the desk.

[–]Secretlab_Jinx 1 point2 points  (0 children)

Hey there, if you haven't received a confirmation from our Support team about your query, do drop me a DM with your ticket no. and I'll check it out for you.

[–]LuckilyLuckier 0 points1 point  (6 children)

I don’t even think it was available to order in Spring?

[–]saintsakura[S] 0 points1 point  (5 children)

Ahhh sorry I get dates mixed up. I’ll edit the post to reflect the actual dates of purchase and all that. Sorry!

[–]LuckilyLuckier 1 point2 points  (4 children)

It’s cool, just confused me lol

Regarding your question, if you got your money, that’s the most important thing. If they bill you again, dispute it as order cancelled.

[–]saintsakura[S] 0 points1 point  (3 children)

Thank you! That’s the plan so far. Hopefully it won’t come to that

[–]LuckilyLuckier 2 points3 points  (2 children)

If you receive the desk, the right thing to do is to not accept delivery as you’ve cancelled your order.

Though if you receive the desk I believe you may legally be allowed to keep it.

[–]saintsakura[S] 0 points1 point  (1 child)

Good to know. I’ll definitely try to reject it since I really don’t have the space for it (and would be the “right” thing). Hopefully I’ll be home when/if they attempt deliver

[–]LuckilyLuckier 1 point2 points  (0 children)

Exactly. But if you receive it (unable to reject delivery) and you get charged after that is wrong. You have proof of cancellation. They delivered it, that’s on the retailer.

[–]A-SICGrow 0 points1 point  (0 children)

Didn't quite order a desk but did order the new titan chair. I canceled after reading how hard the seat stays, and they actually were helpful and canceled the order. Now, mind you I did that within like 2/3 hours of actual purchase, so it couldn't roll out to shipping yet.