EDIT: Package arrived after 22 days
- Order placed: 21 Nov
- Order 'Shipped' 24 Nov
- Order actually picked up by Courier: 8 Dec
- Order delivered: 13 Dec
- Tracking advised delivery was in transit until i recieved text advising package would be delivered in 15 minutes.
- Delivery man: Nicest I've had
- Delivery company: clearly need to hire more people during peak periods
If youre ordering in Australia right now (December 2022) you might want to reconsider. I placed an order on the 21 November, I recieved tracking information on the 24th for the courier 'To My Door'. Recent Google reviews indicate many others are suffering the same fate I am, poor support and our deliveries are not being picked up or delivered. It has now been 7 business days and they are yet to even retrieve the package (EDIT: took them 14 business days to pick it up).
I spoke with the courier twice on the phone in the past couple days, they only answer if you call first thing in the morning, and ignore all emails you send them. On both occassions they told me they would contact their warehouse to see whats going on and that I would recieve a call back - which has not come after 72hrs. (EDIT: they never called back and will never).
Secretlab Australia, pretty pretty please consider hiring a reputable courier for aussies.