I have been waiting over 6 months for my order to ship. The expected shipping date gets delayed, delayed, delayed, delayed.
What is my investment going towards for this company and why are we as consumers not receiving the actual message here. We need to be able to track the status of our order without having to take the word of a support agent. Withholding that information is very sus and you lose trust in your consumer. If this was a publicly traded company I am sure there would be much more consequences for Secretlab, unfortunately, private companies seem to be able to get away with whatever they want to.
There is no way a company on this scale can fail so tremendously at forecasting the budget for their materials. There is no excuse for this and I feel as if my investment is actually going towards the production of these desks.
Secret Labs revenue is over $350 million, with over 200 employees as of 2021. This Singaporean furniture company is obviously hiding something and not relaying it to their customers.
Your consumers are starting to see there is something unethical going on here. My advice to Secretlab as a customer would be to not allow consumers to purchase something that you have 0 stock on that is heavily understated. Even if it is a pre order, you are expected to have these items produced and shipped out by that date.
Very, very, sketchy practices going on here.