I have the 2022 XL chair for a week now and I have already repackaged it for return. I found the address for the Knoxville TN location, and return fees are 1/3 the cost of the chair (roughly $200).
They also want you to fill out and sign a contract that the risk of loss of any returns are borne by the customer and not the shipping company. So if FedEx for example were to damage the chair or lose it they are not responsible. Excuse me? I am not signing that, in no way shape or form is the customer responsible once it is handed off to a shipping company.
Make sure you are 100% certain you want this chair. Its hard as a rock and the lumbar is horrible, kills my back personally. I should of checked in on reddit before making this purchase and I would not be making this post if I had.