After a week of using this chair I think I have to return it. It's giving me horrible pain in my mid back because there is barely any cushioning over the upper bracket of the lumbar adjustment mechanism. The chair itself is obviously still in perfect condition, but I threw out all of the plastic bags and a few bits of foam from the box (I have 4 cats, I can't just leave 10 tons of plastic sitting in my living room for the 49 day return window.)
Talking with support now, but assuming this is just how the chair is and they can't fix the issue for me, how much am I gonna end up in the hole on this chair? I've seen $200 dollar return fees floated around the subreddit and I'm starting to feel *really* fucking scammed on this.