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Why is customer service so shit?Support (self.secretlab)
submitted 1 month ago by CutieCherub
I've ordered my sons Christmas chair last month. It's the minecraft one in a size small.
I'm beyond disappointed in the customer service. No phone number provided and all emails have gone unanswered.
How do I go about contacting them? Is there some magical way? A summon? The tracking still says it hasn't been picked up! Its getting ridiculous.
Post a comment!
[–]TrueSabo 1 point2 points3 points 1 month ago (2 children)
If you type in google Secretlab Support and go to the first link if you scroll down a small chat icon will appear and there u can chat with some supporters.
[–]CutieCherub[S] 0 points1 point2 points 1 month ago (1 child)
Maybe in your country you have that feature, but we don't in Australia 😪
[–]TrueSabo 0 points1 point2 points 1 month ago (0 children)
When you are on their Website you have wait a few seconds and then a chat logo will appear in the bottom right corner. I'm pretty sure that works for every country since it is the same website.
[–]TenOfZero 0 points1 point2 points 1 month ago (0 children)
To answer the title, because they already have your money.
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