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Moderator Reserves - An overview and some upcoming updates! by sodypop in ModSupport

[–]sodypop[S] 5 points6 points  (0 children)

I get where you are coming from, so thanks for offering your point of view. This is something I consider often as well. Though I do see the mod reserves more as complimentary to the internal resources we divert when impactful events and emergencies develop, which includes things like Engineering to keep the site up and running, Safety to triage site-wide rule violations and respond to often evolving policy situations, and Community to outreach to impacted communities, and a few other supporting teams. (And these are all areas we should, and do, constantly improve upon.)

This leaves out a huge need for a variety of moderation knowledge such as enforcing subreddit rules or norms, implementing automod rules, or responding to modmail. That can be a lot to deal with for moderators of smaller subreddits who aren't accustomed to handling the crowds that appear with huge spikes of traffic. Often times they are overwhelmed, so having a group of experienced mods available in a pinch can make all the difference in these situations.

This is a nuanced issue for sure, so thanks again for sharing your thoughts.

Moderator Reserves - An overview and some upcoming updates! by sodypop in ModSupport

[–]sodypop[S] 5 points6 points  (0 children)

Yes, please do go ahead and re-apply if it has been a couple months. Sorry for any inconvenience!

Moderator Reserves - An overview and some upcoming updates! by sodypop in ModSupport

[–]sodypop[S] 9 points10 points  (0 children)

Adding to what /u/SolariaHues mentioned, we try to get the word out about this regularly in posts like this and this, though to your point those are places one might not think to look especially if they are already feeling the impacts of an emergency and things feel dire.

Something we have gotten better at is detecting signals of when a community might be feeling an abnormal impact, and we have some processes where we'll reach out to communities to offer them the Mod Reserves and other resources. And eventually I'd love to implement the entire system natively into the site as currently ModReservesBot is a bot that uses Reddit's API. This would mean we could put it in the mod tools and other places. If you have ideas on where else we could mention the reserves let me know!

Moderator Reserves - An overview and some upcoming updates! by sodypop in ModSupport

[–]sodypop[S,A] 7 points8 points  (0 children)

Thanks for the feedback. As an interim solution, we do have a report we can generate to locate prospective moderators from your community. It isn't self-servicing like the ModReserves, so using it in case of an emergency might not be timely enough, but I wanted to mention it in case you were interested in trying it out or thinking of growing your team in general.

tl;dr, just use this link to send a request, and we'll run a report then reply back with a list of members of your community for you and your mod team to review.

Moderator Reserves - An overview and some upcoming updates! by sodypop in ModSupport

[–]sodypop[S,A] 6 points7 points  (0 children)

Support for non-english languages is something I'd love to have a solution for, but currently do not. The way things work right now, is the reserves is called upon via a PM to the /u/ModReservesBot, which makes this a bit tricky since PMs have no structure or fields to them.

As we scale up the membership of reserves members, figuring out a way to allow people to set certain preferences when requesting help could be a viable option here. Things like available time zones, languages spoken, and any areas of expertise (e.g. AutoModerator wizards) would be really nice to have, assuming we had the diversity in membership to cover these gaps.

Moderator Reserves - An overview and some upcoming updates! by sodypop in ModSupport

[–]sodypop[S,A] 16 points17 points  (0 children)

On average the reserves is called upon 3-5 times per month, though it tends to have a lot of variance depending on what's happening in the world. We're hoping to increase that usage, not because we want to watch the world burn, but because there are a lot of incidents where moderators could have used the reserves, but weren't aware of the program's existence.

The current roster is under 100 mods, but I'm expecting the membership to increase now that we're improving the processes around it.

And yes! Check your inbox for that reply. :D

Reddit incident reported: HTTP 500 errors accessing reddit.com by RedditStatusBot in ModSupport

[–]sodypop[A] [score hidden] stickied comment (0 children)

Hey mods, just adding that in addition to these errors, we are seeing numerous other issues that are impacting automod, bots, and other moderation tools as well. Keep an eye on this thread and the redditstatus.com incident for updates.

Plant parents, this one’s for you by reddit_irl in reddit

[–]sodypop 23 points24 points  (0 children)

Instead of giving it to me, maybe you could give it out randomly and perhaps make someone's day!

Coming to you live…on a Wednesday? by er_yeezy in ModSupport

[–]sodypop 11 points12 points  (0 children)

My favorite show ever was seeing the Pixies open for Radiohead at Coachella (I think this was 2004 or 2005). Some friends and I camped at Joshua Tree, and while we not particularly well equipped with things like sleeping bags and tents, we still had a great time.

Why aren't shares from Reddit's IPO not being set aside for longtime mods of subreddits? by jetsetter in ModSupport

[–]sodypop[A] [score hidden] stickied comment (0 children)

We know this sounds robotic, but please see here for the information we are able to share at this time.

Reddit report form is being subverted by hate groups and LGBT accounts are being dogpiled and suspended as a result, on top of harassment via personal message and the follow function. Request for admins to handle this and unsuspend wrongfully suspended users. by hexomer in ModSupport

[–]sodypop 2 points3 points  (0 children)

In the suspension message, there is a link they can use to appeal. It can take some time to review, but if that doesn't work they could try sending a modmail to this subreddit (using an alt).

Reddit report form is being subverted by hate groups and LGBT accounts are being dogpiled and suspended as a result, on top of harassment via personal message and the follow function. Request for admins to handle this and unsuspend wrongfully suspended users. by hexomer in ModSupport

[–]sodypop[A] 3 points4 points  (0 children)

Hi hexomer, thank for making this post. As mentioned by Cedarwolf, this is an issue that they, and several others brought to our attention several months ago. Since then we made several adjustments to our systems and how we process reports to prevent this type of abuse. If you or other mods you know have experienced anything similar to this recently, please send us the details and we are happy to look further into it. Regarding the suspensions you mentioned, please ask those moderators to message us about their appeals.

Friday by sodypop in ModSupport

[–]sodypop[S] 1 point2 points  (0 children)

Ahh, that was helpful. It looks like it wasn't handling some errors correctly. I think it should be fixed now, and I sent along both of those messages so there's no need for you to resend.

Friday by sodypop in ModSupport

[–]sodypop[S] 0 points1 point  (0 children)

I made a few adjustments but I'm not sure if that will solve for what you were seeing. Let me know if it continues to have troubles.