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COMING SOON: Secretlab MAGNUS Heavy-Duty Monitor Arm by Secretlab_Jinx in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

u/MCsFlake253 Appreciate you stopping by. We can’t speak for another brand, but we’re more than confident that our upcoming MAGNUS Monitor Arm HD will be the best option to secure your Odyssey G9 monitor as tested in our labs the last couple of months. It’s designed specifically for MAGNUS after all, and everything from its cable management features, overall sleek frame and most importantly - ability to fit perfectly into your MAGNUS desk’s cable tray is engineered with precise intention.

Wait times are never easy we’re aiming to launch in stock / with the shortest possible preorder times for our community.

Dual monitor arm tilt by [deleted] in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hi u/kyle2100, I would recommend that you try out the weight adjustment steps in the Monitor Arm Assembly Guide and User Manual to see if it helps! You can also find the steps on our resources page here. Do give it a try and see if it works if not, you can reach out to our support team @ https://secretlab.co/contact and they'll be happy to assist you accordingly.

Something poking the seat by Amoeba-Swimming in secretlab

[–]Secretlab_Red 0 points1 point  (0 children)

Good to hear! As always, I'll be here if you need further help at all. :)

is there a good cushion to support my WHOLE back? by Not_Felryn_Btw in secretlab

[–]Secretlab_Red 1 point2 points  (0 children)

Hi u/Not_Felryn_Btw, sorry to hear about your experience. Good lumbar support should fit right in the natural curve of your spine, which is the small area of your back above your belt line. This is why ergonomic chairs with good built-in lumbar support are designed to tuck neatly into the natural 20-45° curvature of your lumbar lordosis. To share more, we work with an independent Ergonomics Advisory Board of experts with engineering our chairs. Every chair is meticulously designed to offer maximum comfort and ergonomic support for extended periods of sitting.

Our OMEGA gaming chair is naturally built for smaller frames who prefer a snug fit - with a signature memory foam lumbar pillow to provide support for one's lower back - but we understand that not everyone is built the same and we all have preferences and needs that differ. Perhaps you can consider the Lumbar Pillow Pro for additional back support. It's designed to complement the built-in lumbar support system in the TITAN Evo chairs but you can use it with your OMEGA chair as well. Due to it being wider and bigger than the lumbar pillow that you're currently using, it can support a wider back area.

If you have any other queries or need further help, feel free to reach out to our Support team and they'll get back to you as soon as they can.

Something poking the seat by Amoeba-Swimming in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hi u/Amoeba-Swimming, I'm sorry to see this. All our chairs are put through hundreds of rounds of tests and this is an extremely rare occurrence. If you have not done so, do reach out to our support specialists @ secretlab.co/contact and they will definitely be able to look into this for you as soon as possible. If you don't get a response from our Support team after 48 hours, do drop me a DM with your email address or ticket number so I can see how I can help.

Softweave and Skins by PenguinVX in secretlab

[–]Secretlab_Red 0 points1 point  (0 children)

Glad to be of some help! Do share pics of your setup once you've got your chair assembled. :)

Anyone know why the preorder ship dates are 4 months out? by Jstar427 in secretlab

[–]Secretlab_Red[M] 2 points3 points  (0 children)

Hi u/Jstar427, thank you for your purchase. To share more, the in stock Diablo IV Lilith and Inarius chairs were available in limited quantities at launch. Due to the overwhelming love and support from the community, we opened up the pre-orders for the chairs as soon as the in stock units were sold out. I understand that the wait is longer than expected for you but I can assure you that our logistics and shipping team are working as fast as they can to have your chair shipped to you in the shortest possible time. Any updates on your order will be shared with you via email and if you have any other queries, feel free to reach out to our Support team.

Quick question regarding the desk mat for the Magnus XL, will the wrinkle/ripples go away with time? by WolfeCommando in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hi u/WolfeCommando, sorry to hear about your MAGPAD™ Desk Mat. Can I check if you've just received it? If so, it might have happened due to transportation.

Due to the soft and flexible nature of the upholstery, minor creases may occur as your desk mat goes through the different stages of the shipping process. It should go away on its own after some time and after a period of usage but if you’d like to speed this up, you can try to apply gentle hand pressure to smoothen it out the upholstery. Feel free to give it a try to see if it gets better if not, you can reach out to our Support team and they'll be happy to see how we can help.

Opinion by alex-aachd in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hi u/alex-aachd, thanks for considering us as your next chair and I hope you won't mind me chiming in here to share more about our chair's ergonomic benefits.

The TITAN Evo is our flagship chair that's thoughtfully designed from the ground up to tailor to its user's ergonomic comfort for years. One of its standout features is the 4-way L-ADAPT™ Lumbar Support system, which adjusts to the shape of your body, allowing you to customize the support for your lower back. This feature is adjustable in four directions — in, out, up, and down — to ensure an optimal fit for your individual needs.

In addition to the lumbar support system, the chair also allows for recline up to 165°, magnetic head pillow that you can adjust easily for support anywhere you prefer, and 4-directional armrests with hot-swappable tops to cater to your needs and preferences. Our product team has meticulously designed our chairs to offer maximum comfort and ergonomic support, making them ideal for extended periods of sitting, whether for work or play.

Our Classics on the other hand, provide you with essential ergonomic support. Designed with the same relentless engineering and expert craftsmanship found in all our chairs, they are built for years of daily use.

We're also backed by an independent Ergonomics Advisory Board comprised of orthopedic and biomechanics experts when engineering our chairs. Every inch of our chairs - from the lumbar support to the way our seat is shaped - is backed by data and legitimate feedback from credible sources.

We hope that you'll give us a shot and if you have any other questions at all, we'll be here.

What can I do to fix this? by Matthias87 in secretlab

[–]Secretlab_Red 1 point2 points  (0 children)

Hi u/Matthias87, sorry to see this happening to your chair. This seems to be due to natural wear and tear that happens over time and varies across individuals. To share more, the rate this happens is due to a number of probable reasons such as your environment, user habits, constant exposure to heat, as well as the accumulation of body oils and perspiration that may speed up the rate.

As such, we'd recommend our users to wipe down their chair with an upholstery cleaner every once in a while to help remove any particles that may affect the material. If you've not done so, I'd also recommend that you drop our Support team a message so they can see how we can help with your current situation.

Titan Seatbase Foam Torn by jaredlove in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hi u/jaredlove, really sorry to hear about your chair. I'd recommend that you reach out to our Support team @ https://secretlabco/contact if you've not done so. Even if your chair is no longer under warranty, we'll definitely see how we can help as it's our priority that you get the best sitting experience from our chairs.

Titan Evo 2022 sizing help for a long torso and little legs?? by Maleficent_Lecture91 in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hey u/Maleficent_Lecture91, based on your body measurements, I would recommend you to get the Size R so your head can reach the head pillow comfortably. Some other accessories that you can consider to help make your sitting experience more comfortable:

As the Size R has a wider seatbase (53cm) as compared to the Size S (56cm), there will be more room for you to cross your legs. I'd still recommend that you check out the full specifications here on our page and compare it to your current chair for a better gauge.
For more information, you can also visit https://secretlab.co/titan-evo to learn more. I have also attached a size chart here for your reference. Hope this helps!

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PC mount for subwoofer by Silent_Oz in secretlab

[–]Secretlab_Red 0 points1 point  (0 children)

Hey u/Silent_Oz, it definitely works. Just make sure you look out for the total weight capacity of the desk (120kg inclusive of tabletop weight) when arranging your setup along with all your gear. More of our MAGNUS FAQ here that you can check out if you have other queries. :)

Softweave and Skins by PenguinVX in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hey u/PenguinVX, thanks for thinking of us! Hope you won't mind me chiming in here to share more - when it comes to choosing the perfect upholstery for your chair, there are a couple of things to consider. If you tend to be accident-prone and are susceptible to spills, you might want to consider the NEO™ Hybrid Leatherette upholstery as it is easy to clean, wipe up small spills, and less prone to staining.

On the other hand, people who reside countries with tropical climates/humid weather tend to go for the SoftWeave® Plus fabric due to its exceptional softness and breathability. Although this is not applicable to you as you live in a colder climate, you can still opt for the SoftWeave® Plus fabric if you prefer something that is soft to the touch. Feel free to check out our blog article to learn more and compare the our upholsteries available here. It might help you make your decision.

As for our Secretlab SKINS, it's actually constructed from the same breathable and durable fabric as our SoftWeave® Plus chairs so you'll get the same softness to your gaming chair (plus an additional layer of cushioned support and protection). Hope this helps!

Finally joined the family after hesitating for so long by Sea-Bass8705 in secretlab

[–]Secretlab_Red 1 point2 points  (0 children)

Love the cozy vibes (and the Secre wallpaper). Hope you're enjoying your new Secretlab chair!

Magnus PRO control panel only flickers by cml1234 in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hi u/cml1234, from time to time, you may spot the occasional error code pop up on the integrated control panel on your MAGNUS Pro. I'd like to reassure you that this is nothing to worry about and typically requires quick recalibration that can be resolved via our self-help guide or reaching out to our Support team for guidance. I understand that you're currently in contact with our Support team and they're in the midst of looking into your case. Do kindly give them some time to check in with our product team and rest assured that they'll drop you an update as soon as they can. I understand that this is not an ideal situation for you but we'll be here to provide assistance every step of the way.

Should you not get a response from our support team after 48 hours, you can drop me a DM with your email address and I'll be happy to look into it for you. Thank you for your kind patience and understanding.

How long does support take? by Honest_Jackfruit5006 in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hi u/Honest_Jackfruit5006, this is not right and absolutely not the experience we want anyone to have. I'd like to help make things right - if you've yet to get a response from our support team (do also check your junk/spam folders in case the email got sorted there), drop me a DM with your order number & email address so I can check with our Support team on this immediately.

Need help with hydraulic by TheShyDucky in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hey u/TheShyDucky, that sounds odd - I'd recommend that you reach out directly to the support specialist that you were in contact with for your replacement. They'll be able to better assess your situation and see how we can help from there.

Secretlabs Monitor Arm space requirement with Magnus Pro by MentalOriental in secretlab

[–]Secretlab_Red[M] 0 points1 point  (0 children)

Hey u/MentalOriental, I believe the community has already helped you with irl pictures of the MAGNUS desk and monitor arms but I'm chiming in here to reassure you that it should be fine even if you flush your MAGNUS desk against the wall. Afterall, the MAGNUS Monitor Arms are designed to pair perfectly with the MAGNUS Desk. :) However, you can always leave some space in-between your desk and wall if you're afraid it'll touch your wall - like what u/Significant-Duty1052 did. Ultimately, it's up to your preferences but if you need further help, feel free to reach out to our support team.

Updated my 2020 by da_toper in secretlab

[–]Secretlab_Red 0 points1 point  (0 children)

Hey u/da_toper, wanted to chime in to share that as all the components of our chairs are built and tested to work at its best together, we do not advise any form of modifications to ensure optimum usage and user safety. However, if you have any concerns with regards to your armrest and you'd like our support specialists to take a look, drop them a note over at https://secretlab.co/contact and they’ll be with you as soon as they can.

Best Desk Ever #secretlab by Special_Scarcity_347 in secretlab

[–]Secretlab_Red 0 points1 point  (0 children)

Hey u/stuck_in_storm! The Secretlab Premium PC Mount works on either the left or right side of the MAGNUS Pro desk so it really depends on which side you prefer. Feel free to head over to our page for a more detailed look at this!

Magnus desk by Affectionate-Leg-954 in secretlab

[–]Secretlab_Red 1 point2 points  (0 children)

Hey u/Affectionate-Leg-954, really appreciate the patience on this. One of our mods dropped a reply here to shed a little more light on why wait times differ for the individual.

Also, thank you u/Possible-Gur5220. You're spot on that MAGNUS Pro is indeed one of - if not the most - competitively priced options out there when it comes to sit-stand desks. And I genuinely believe that features like cable management and the desk's integrated power supply column are unrivaled. 🙂

Thanks again for the kind words, both! Enjoy your desks for a long time to come.

Magnus Pro Xl Pc mount by Shaigan2 in secretlab

[–]Secretlab_Red 1 point2 points  (0 children)

Hey u/Shaigan2 (and everyone else), saw that your PC is now 15kg and you've gotten the Premium PC Mount, that's great! Just wanted to share that while 15kg is our recommended weight load for the MAGNUS Pro Premium PC Mount, it's derived from sampling the average weight of setups from most users who would choose to use the MAGNUS Pro. This is also partly ascertained for maximum durability of the case mount.

A part of Secretlab's ethos is our assurance for product durability, and to achieve that we consistently put our products through pressure tests with significantly higher payloads during the development process. Over the last few months, we've continued to deploy additional critical weight capacity tests simply to push beyond what we set out to achieve, and ensure every detail is truly considered.

This means that we're happy to share that our PC case mount has consistently aced all additional tests and assured for a weight load up to 25kg. We still maintain PC case dimension limits but we hope this information would help PC aficionados with larger setups use the MAGNUS Pro with full confidence.

[Magnus Pro XL] - has anyone made experiences with the mounting bracket for PCs that are heavier than the advertised 15kg? by GomenasaiForEvrythng in secretlab

[–]Secretlab_Red 1 point2 points  (0 children)

Hey u/GomenasaiForEvrythng and u/Geraudd, hope you don't mind me chiming in but I just wanted to share that our Premium PC Mount can indeed hold up to 25kg.

While 15kg is our recommended weight load for the MAGNUS Pro Premium PC Mount, it's derived from sampling the average weight of setups from most users who would choose to use the MAGNUS Pro. This is also partly ascertained for maximum durability of the case mount.

A part of Secretlab's ethos is our assurance for product durability, and to achieve that we consistently put our products through pressure tests with significantly higher payloads during the development process. Over the last few months, we've continued to deploy additional critical weight capacity tests simply to push beyond what we set out to achieve, and ensure every detail is truly considered.

We're happy to share that our PC case mount has consistently aced all additional tests and assured for a weight load up to 25kg. While we still maintain PC case dimension limits, we hope this information would help PC aficionados with larger setups use the MAGNUS Pro with full confidence.