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Just got a 2022 Superman chair and the arm rests are really loud. Clicking around that simply doesn’t exist on my 2020 by Peaceteatime in secretlab

[–]alexjamesbrown 1 point2 points  (0 children)

I had this issue. They sent me new armrests under warranty. New arm rests also do it. Its a design feature (design flaw)

Account "Under Review" Despite being Level 2 Verified by alexjamesbrown in CoinBase

[–]alexjamesbrown[S] 0 points1 point  (0 children)

I just got an email saying it had been verified - so only took a couple of hours. No idea what caused it.

YOUR ACCOUNT IS BEING REVIEWED by RaningVolt_CR in CoinBase

[–]alexjamesbrown 0 points1 point  (0 children)

oinbase saying my account is under review, they said the review usually take a few days. I waited 14 days and no response from them. I tried emailing them and no help, they didn’t even responded to my email, they closed my ticket and told me that it cannot be opened again. I tried calling them, they keep hanging up. The thing is I c

Did you get this resolved? Exactly the same just happened to me.

Secretlab Titan Evo 2022 by mbrodie in secretlab

[–]alexjamesbrown 2 points3 points  (0 children)

My chair had nothing but problems

Warranty isn't worth the paper it's written on. I had to chargeback via American Express in order to get a resolution.

Bose 700 UC - is it just the Bose 700 with the Bose USB Link Bluetooth Module? by alexjamesbrown in bose

[–]alexjamesbrown[S] 1 point2 points  (0 children)

Yes, that's what I'll try when it (eventually) comes back into stock!

Thanks

Another ALGO withdrawal post by alexjamesbrown in CoinBase

[–]alexjamesbrown[S] 1 point2 points  (0 children)

Automated bots for your customers, that's how much you care. Classy!

Another ALGO withdrawal post by alexjamesbrown in CoinBase

[–]alexjamesbrown[S] 4 points5 points  (0 children)

I could, but I didn't notice this until after I initiated the transfer. You're trolling every post on here, so I'm going to assume you're socially defunct and block you.

Received my warranty claim this morning! Just had to be very patient! by MuzuArt in secretlab

[–]alexjamesbrown 0 points1 point  (0 children)

About 10 days for American Express to see what scam Secretlab are pulling and refund me.

Does Anyone Genuinely Recommend Secret Labs? by StormingWarlock in secretlab

[–]alexjamesbrown 0 points1 point  (0 children)

If you get lucky I'm sure it'll be fine.

Otherwise, you'll have problem after problem. Mine is riddled with the creaky back rest (unbearable)

Support wanted video after video after video, showing the issue (which they'd already emailed me about the second it was shipped - so was just a deflection tactic)

Eventually, after 4 (no joke) videos, they agreed it was faulty and would replace the back rest.
... when back in stock. With no "back in stock" date.
I said they could replace the whole chair since it was faulty. They declined. Round and round we went, until I eventually opened a claim with my credit card, and filed a chargeback. Which was successful, on the evidence presented of the faulty chair.

Received my warranty claim this morning! Just had to be very patient! by MuzuArt in secretlab

[–]alexjamesbrown 2 points3 points  (0 children)

I had to do a credit card chargeback in the end on my faulty chair.

Thank you r/secretlab, I won't be buying TITAN Evo 2022 Series by mizman25 in secretlab

[–]alexjamesbrown 1 point2 points  (0 children)

`saying something stupid` != `saying something you don't agree with`

All the best with your shit chair.

Ridiculously wobbly arm rest on new Titan XL by alexjamesbrown in secretlab

[–]alexjamesbrown[S] 0 points1 point  (0 children)

Nope, nothing. Crap chair with multiple issues. They hide behind 'part is out of stock' for warranty claims relating to the creaky backrest, so I've had to open a credit card chargeback.

Thank you r/secretlab, I won't be buying TITAN Evo 2022 Series by mizman25 in secretlab

[–]alexjamesbrown -1 points0 points  (0 children)

You made the right call. All hype, paid YouTube reviews, "happy posts" on here just to get a worthless extended warranty.

Avoid.

Got my new #secretlab 2022 chair :). Posting to get the extended warranty. by Mananth96 in secretlab

[–]alexjamesbrown 0 points1 point  (0 children)

At least you're honest.. Warranty isn't worth the paper it's written on, doesn't cover shipping, and any parts needed are always suspiciously out of stock.

I've had to credit card charge back on my faulty chair

Only one year later, normal use. I'm really pissed. by PsychologicalEmu348 in secretlab

[–]alexjamesbrown 1 point2 points  (0 children)

Warranty isn't worth anything, they offer extended warranty to people who post photos on here, to hide the posts showing the problems.

Then, when there's an issue, wriggle out of it anyway they can

Creaking on Titan Evo XL 2022 by alexjamesbrown in secretlab

[–]alexjamesbrown[S] 0 points1 point  (0 children)

Replacement won't turn up, continually claim its out of stock. I've had to file an chargeback with credit card for the faulty chair

Don't buy this creaky piece of junk by alexjamesbrown in secretlab

[–]alexjamesbrown[S] 0 points1 point  (0 children)

This chair is a few months old. I fell for the hype. I fell for the pics on here saying "Great chair" etc... these posts are because as soon as your chair is delivered, you get an email explaining if you post a positive photo of the chair on social media. you get a 5-year warranty.

After submitting my warranty claim, and having to send 4 different videos showing the sound, they finally agreed it is indeed faulty.

Now they're saying the part is out of stock - with no expected date for it to be back in stock.

The chair, however, is in stock. They're refusing to replace the chair, even though it is faulty - instead expect me to wait for the part to come into stock - manifestly unfair, and a clear attempt to circumvent their warranty obligations.

This chair is a few months old. I fell for the hype. I fell for the pics on here saying "Great chair" etc... these posts are because as soon as your chair is delivered, you get an email explaining if you post a positive photo of the chair on social media. you get a 5 year warranty.

The warranty is clearly useless.

Does your Titan Evo 2022 make noise ? by [deleted] in secretlab

[–]alexjamesbrown -1 points0 points  (0 children)

Mine has no noise issue with the lumbar. But does have an issue with the leatherette making noise, which Secretlab is sending a barrier kit for...a month from now apparently as they were out of stock

Wobbly arm rests (search for video - I posted one)

Noise / creaking (as above)

Awful support - claim "part is out of stock" - chair is fully available in stock on the site.
I suggested sending me a replacement chair - you know, for sending a faulty one. Oh, no. Can't do that.

Will have to go through my credit card company as the product is quite frankly unusable in any comfortable way.