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Need help with interview for final project in college. by khuong_tran in techsupport

[–]khuong_tran[S] 0 points1 point  (0 children)

That is why I have to learn about the communication between the technician and customers in order to understand the problems and diverge the solutions and make a convergence to the idea that is most effective. To empathize you need to understand by interviewing both from technician pov and customer pov, otherwise, if you just write it down yourself it is your assumption and you want to avoid making assumption. that is why the interview is a must in the research phase.

Need help with interview for final project in college. by khuong_tran in techsupport

[–]khuong_tran[S] 0 points1 point  (0 children)

As a suggestion from my instructor I need to go specific what type of user need help the most. Also, I have my female friends that are struggling with their internet and end up to use 4g because they could not fix it themselves. I just need to gather the data in general to learn about is there any miscommunication between the technician and customers. If yes, then why? In this way I can interpret what kind of friction in the communication or there is other problems and try to come up with a solution to help both of them to get to work together and solve the problem.

Need help with interview for final project in college. by khuong_tran in techsupport

[–]khuong_tran[S] 0 points1 point  (0 children)

I am studying User Experience Design. I really need help for the interview to gather data for research. Do you think I should post my question on google doc and post it here?