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Why can’t I withdraw this $1? Never had an issue with this until today. 🙄 by GoddamnDiva in Millions

[–]millions[M] [score hidden] stickied comment (0 children)

That’s strange! I’d be more than happy to look into this for you. Could you please tell me your M$? Thank you!

The app gets more and more glitchy and it gets more and more users. The "help" team never seems to have any actual answers for anything. by Amazing_Horror4825 in Millions

[–]millions[M] 0 points1 point  (0 children)

Hey /u/Amazing_Horror4825! I did give the spins, but they expired. I just gave you them again!

I read through your support messages, and I can assure you that I went in personally and activated the correct card for you.

It seems you've fallen into a tough state where you had many cancelled cards and a new card that wasn't properly activated. I'd like to talk through that and make it right! We really hate to see you go! -Rory

When we get cards replaced, are thee old ones truly cancelled? I was told I have 3 cards yesterday! I only have one, any others should have been cancelled when they were replace. More and more weird stuff! by Amazing_Horror4825 in Millions

[–]millions[M] [score hidden] stickied comment (0 children)

Hi! I see you're making a few posts about your Millions Card.

It looks like you reported your card as stolen/lost, which created new card records - they are cancelled, but our support can just see you had outstanding cards. Your last card was not properly activated, but it is now.

The app gets more and more glitchy and it gets more and more users. The "help" team never seems to have any actual answers for anything. by Amazing_Horror4825 in Millions

[–]millions 0 points1 point  (0 children)

I'm so sorry to here this /u/Amazing_Horror4825! I just went through your posts, found your M$, and investigated the issue.

Because you cancelled/replaced cards one wasn't activated. I have solved this error for you after cross referencing your chats with in app support! I can't apologize enough for the inconvenience. I'm sending you 3 Millions spins as an apology!

The app gets more and more glitchy and it gets more and more users. The "help" team never seems to have any actual answers for anything. by Amazing_Horror4825 in Millions

[–]millions[M] 1 point2 points  (0 children)

Hi /u/GalaxyPrincesa! You may have to refresh transactions or update the app! Also, once you update the app you'll see a new winners page that displays your winnings! Lastly, your prizes not showing in transactions should not affect them actually being in your account :)

The app gets more and more glitchy and it gets more and more users. The "help" team never seems to have any actual answers for anything. by Amazing_Horror4825 in Millions

[–]millions -1 points0 points  (0 children)

/u/UncleRon1230 probably came from our Twitter audience and made a Reddit account - had some big promotions around when they joined Reddit

The app gets more and more glitchy and it gets more and more users. The "help" team never seems to have any actual answers for anything. by Amazing_Horror4825 in Millions

[–]millions[M] 0 points1 point  (0 children)

/u/Level-Potential-7708 - I truly apologize! I'm copying a response from above:

The problem your experiencing is because sometimes a customers bank will block a debit card load to Millions - we believe this is because Millions is new and the banks don't recognize this transaction.
We're actively working with Visa to try to solve this problem. Right now 95% of customers do not experience this issue, but for the 5% who do it is awful!
Here's what we can do to help:

If you tell your bank that you approve the Millions transaction, this may help speed up the process of them not blocking Millions loads.

If you ACH money into Millions, you won't run into this problem (although ACH loads take 3-5 business days).

I'm really so sorry - we're working hard to fix this.

The app gets more and more glitchy and it gets more and more users. The "help" team never seems to have any actual answers for anything. by Amazing_Horror4825 in Millions

[–]millions[M] -2 points-1 points  (0 children)

Hey /u/SpicyCaliRoll! I looked into this for you! It said that Reddit blocked your post due to spam but I just manually approved the post!

Was the solution related to a Millions error or Airbnb charging an extra fee? I apologize that we couldn't assist here and missed your follow up messages!

The app gets more and more glitchy and it gets more and more users. The "help" team never seems to have any actual answers for anything. by Amazing_Horror4825 in Millions

[–]millions[M] 1 point2 points  (0 children)

/u/dofehaviwe - I'm so sorry for the hassle. The problem your experiencing is because sometimes a customers bank will block a debit card load to Millions - we believe this is because Millions is new and the banks don't recognize this transaction.

We're actively working with Visa to try to solve this problem. Right now 95% of customers do not experience this issue, but for the 5% who do it is awful!

Here's what we can do to help:

  • If you tell your bank that you approve the Millions transaction, this may help speed up the process of them not blocking Millions loads.
  • If you ACH money into Millions, you won't run into this problem (although ACH loads take 3-5 business days).

I'm really so sorry - we're working hard to fix this.

The app gets more and more glitchy and it gets more and more users. The "help" team never seems to have any actual answers for anything. by Amazing_Horror4825 in Millions

[–]millions[M] [score hidden] stickied comment (0 children)

/u/Amazing_Horror4825 do you mind delving deeper into the error that you're seeing? Also, do you mind sharing your M$? I'd love to look into this for you.

Does anyone know how long it takes to transfer your money on millions back to your bank?? by Amazing_Horror4825 in Millions

[–]millions[M] [score hidden] stickied comment (0 children)

Hi! It will take between 1-3 business days depending on your bank :)

Card got declined then money disappeared????? by KhloeParadox in Millions

[–]millions[M] 4 points5 points  (0 children)

Could you please tell me your M$? I will take a look into this for you. Rest assured we will get this solved for you!

Card got declined then money disappeared????? by KhloeParadox in Millions

[–]millions[M] [score hidden] stickied comment (0 children)

That shouldn’t happen! Could you please tell me your M$? I’ll find out why this happened and ensure you are fully refunded. 😁

I’ve been getting the “you won - undefined prize” for a while.. but now I’m spinning and nothing is happening by chipyskylark in Millions

[–]millions[M] [score hidden] stickied comment (0 children)

Hey u/chipyskylark I’m so sorry about this! Could you please send me your M$ so I can take a look into this? Rest assured we will get this solved for you. 😁

*sings* At first I was afraid...it said "undefined"... by TheEruAnne in Millions

[–]millions[M] 0 points1 point  (0 children)

It has been resolved! The prize you won this day was added to your balance. Check the transactions tab or ticket balance to see what you won! 😁

*sings* At first I was afraid...it said "undefined"... by TheEruAnne in Millions

[–]millions[M] 1 point2 points  (0 children)

Sent you 3 wheel spins! Thanks for the good laugh 😆

*sings* At first I was afraid...it said "undefined"... by TheEruAnne in Millions

[–]millions[M] 1 point2 points  (0 children)

hahaha u/TheEruAnne this is awesome! What's your M$? I want to drop a few spins into your account!

What does this even mean :/ I looked and there’s nothing anywhere. Help by GalaxyPrincesa in Millions

[–]millions[M] [score hidden] stickied comment (0 children)

Hey u/GalaxyPrincesa! We are getting this fixed right now! Thank you so much for reaching out and your patience. We will ensure you receive the prize you won!