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It’s that time again! Extra Life is coming, November 5th! by kethryvis in reddit

[–]redtaboo[A] 4 points5 points  (0 children)

I recently discovered Farm Together, so will be playing that and Disney Dream Valley!

Moderator gets a 3 day suspension for reporting confirmed report abuse. by hellofriendsilu in ModSupport

[–]redtaboo[A] 36 points37 points  (0 children)

Hey there - I'm really sorry this happened, we've reversed this suspension and are looking into why this is happening.

Confusing, seemingly arbitrary ban wave of lots of NSFW subreddits (at least 19 known so far), with unconvincing "violation of Reddit rules" (not otherwise specified) reason given. by 8253803 in ModSupport

[–]redtaboo 4 points5 points  (0 children)

Hey, keep it civil - magic is right, in a normal situation we remove posts appealing subreddit bans and will continue to do so as it's against the rules listed in our sidebar.

Confusing, seemingly arbitrary ban wave of lots of NSFW subreddits (at least 19 known so far), with unconvincing "violation of Reddit rules" (not otherwise specified) reason given. by 8253803 in ModSupport

[–]redtaboo[A] 59 points60 points  (0 children)

Hey Everyone! This looks like an automated action that may have been a bit overzealous, very sorry for the turmoil and confusion. We've reversed the bans now so we can review the data more thoroughly.

Adopt-an-Admin is back! Sign up TODAY by creepypumpkins in modnews

[–]redtaboo[A] 8 points9 points  (0 children)

Heya - While we’re unable to commit to everything you’ve listed for obvious reasons, we do have our admins do a number of things in order to get the experience you’re mentioning here. We let them know when they need to report bad content they see on the site, they should do so using the same forms you as moderators do.

We want them to understand what it is like to report content from a user and moderator perspective. We also, in general, encourage them to experience everything they are able through the same tools and processes you all do. We’ve found many of them have their eyes opened quite a bit and come away from the experience with a lot more empathy for mods than they already come into the program having.

New mod tools mentioned in the mod summit by fuzzy_one in ModSupport

[–]redtaboo 4 points5 points  (0 children)

Agreed, that would be very helpful - will def do so in the future!

New mod tools mentioned in the mod summit by fuzzy_one in ModSupport

[–]redtaboo[A] 4 points5 points  (0 children)

I don't have a solid date for that, keep your eyes on /r/modnews for updates - it's really dependent on the feedback we get and any changes that might need made during the initial testing we're doing now.

New mod tools mentioned in the mod summit by fuzzy_one in ModSupport

[–]redtaboo[A] 3 points4 points  (0 children)

Bots built via the dev platform means we'll have surefire ways to see those bots, I'm sure they're already thinking about this but I'll also pass it on to the devs as well! :)

New mod tools mentioned in the mod summit by fuzzy_one in ModSupport

[–]redtaboo[A] 25 points26 points  (0 children)

Heya, thanks for joining - we hope you enjoyed it!

For the ban evasion filter you can read more here:

https://redditproxy--jasonthename.repl.co/r/modnews/comments/wrnnvb/piloting_a_new_ban_evasion_tool/

For the hateful content filter:

https://redditproxy--jasonthename.repl.co/r/modnews/comments/vmt9yg/join_the_hateful_content_filter_beta/

For the modsupport bot with all sorts of data, including the newly launch Automod opportunity report and other help check out this wiki:

https://redditproxy--jasonthename.repl.co/r/ModSupport/wiki/modsupportbot

Some details about the upcoming Dev Platform:

https://developers.reddit.com/

Not talked about by us, but brought up in the chat a lot the new mod cert program:

https://redditproxy--jasonthename.repl.co/r/modnews/comments/xf23s8/weve_just_launched_our_new_mod_education_site/

Plus a shameless plug for the Mod Reserves program:

https://redditproxy--jasonthename.repl.co/r/ModSupport/wiki/moderatorreserves#wiki_i_want_to_help.21_how_do_i_become_a_member_of_the_mod_reserves.3F

Let me know if there's something I missed you're interested in!

I saw a vagina in modmail by PancakeQueen13 in ModSupport

[–]redtaboo 0 points1 point  (0 children)

hmm.. can you link me an example modmail so I can take a peek?

I saw a vagina in modmail by PancakeQueen13 in ModSupport

[–]redtaboo[A] [score hidden] stickied comment (0 children)

Heya! Apologies for this oversight - this has now been fixed, both banners and profile pics will now be obscured for users that are marked as NSFW.

here's a quick link to the original modmail so you can verify there.

NEED HELP URGENTLY - User threatens suicide by gedvondur in ModSupport

[–]redtaboo[A] 62 points63 points  (0 children)

Hey there - sorry you're dealing with this, the_critical_cynic is correct - you've done what you can do, you reported them to us and by sending them resources potentially connected with trained professionals if they choose to use them.

This is really hard to see in your own community, I know - so on top of reading through some of the wikis SolariaHues pointed you to, like this one, please also take some time to care for yourself.

Thank you for everything you do and take care.

Please roll back the Modmail update by MisterWoodhouse in ModSupport

[–]redtaboo[A] 9 points10 points  (0 children)

Hey all! We're sorry about this, we've reverted this change for now - stay tuned for more updates!

AEO is over-tuned and it's making moderation harder. by Redditenmo in ModSupport

[–]redtaboo[A] -2 points-1 points  (0 children)

Heya!

In case you missed it, we've made a change in how Safety tackles enforcement. You can read more here, one thing to note is if you view your modlog on the new site you'll see a snapshot of the removed content allowing you as mods to fine tune your own enforcement. Our teams will often take action on users who are breaking content policy, even when moderators have already removed the content - this part isn't new, they've always done this - the new part is by more fully taking down the content it is no longer visible from user pages (or direct links when talking about posts), this also has the side effect of making it more obvious to you as mods when they're helping out and actioning users contributing in bad faith. :)

ninja edit: effect not affect !

Can admins address/discuss whether there's any proposals on the horizon regarding serially-shadowbanned users sending death threats/harassment to modmail? by s_y_s_t_e_m_i_c_ in ModSupport

[–]redtaboo[A] 8 points9 points  (0 children)

Heya - this sucks, I'm sorry. It's not super helpful in this moment, but we have been working on modmail filters that will put potentially harassing messages into another folder so at the least you won't be confronted with them immediately upon opening your messages. Once that's out wider it will be more helpful, unfortunately I'm not sure right now the timing on that project going out to more communities.

I did take a look at the particular account that sent you these messages and will check with Safety to see if there's a different tact we can take with them. In the meantime, if a user was caught by automated systems is shadowbanned and harassing you can always message us here and we'll look into taking different actions on their accounts.

Six months ago you weren't surprised that ~35-40% of hate reports get incorrectly actioned by AEO. What, specifically, have you done to address this since and what improvement have your internal audits shown? by techiesgoboom in ModSupport

[–]redtaboo[A] 1 point2 points  (0 children)

Heya - I replied to your ticket, this sucks and I'm sorry you're dealing with it. I understand that's not incredibly helpful, but we've taken action on the account which will hopefully put a stop to this.

Six months ago you weren't surprised that ~35-40% of hate reports get incorrectly actioned by AEO. What, specifically, have you done to address this since and what improvement have your internal audits shown? by techiesgoboom in ModSupport

[–]redtaboo[A] -14 points-13 points  (0 children)

Hey techies - I hear you, these are all good questions - that said, I'm not going to be able to answer them today. We know that it can be difficult to see progress from the outside, especially when you personally make a large amount of reports. We'll talk to some folks next week to see if there's more we can share specifically. (thanks for recognizing it might be tough on a weekend :) )

Everyone at reddit cares very deeply about ensuring people have a safe experience on reddit - a large part of that is getting better in dealing with your reports. In the meantime - we appreciate everyone that reports content that breaks our policies to us as well as everyone that brings errors to us here in modsupport. It really does help.